We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Smart Hotel Saslong
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Grohmann(Santa Cristina Valgardena)
View Hotel
Charme Hotel Uridl(Santa Cristina Valgardena)
View Hotel
  • Free Wifi
  • Free Parking
Dorfhotel Beludei(Santa Cristina Valgardena)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Garni Cir(Santa Cristina Valgardena)
View Hotel
Hotel Garni Gardena(Santa Cristina Valgardena)
View Hotel
Pension Ciamp(Santa Cristina Valgardena)
View Hotel
  • Free Internet
Pension Garni Vernel(Santa Cristina Valgardena)
View Hotel
Certificate of Excellence
  • Free Parking
  • Restaurant
Hotel Diamant(Santa Cristina Valgardena)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Carmen(Santa Cristina Valgardena)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Mirabel(Santa Cristina Valgardena)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (235)
Filter reviews
235 results
Traveller rating
90
103
33
3
6
Traveller type
Time of year
LanguageAll languages
More languages
90
103
33
3
6
Show reviews that mention
All reviewsshort driveblue restaurantwould stay againbreakfast and dinnerval gardenathe busradiatorextrascircumstancestowelsshowerselvabalconiescablestopcarshiking
FilterAll languages
Updating list...
17 - 22 of 235 reviews
Reviewed 24 February 2013

this place is very clean and relatively affordable/good value. the woman at the front desk, Tatiana i think, she was just excellent. her english was perfect, kind and knowledgeable. she recommended viewpoints on the mtns and restaurants around the valley and everything was just awesome. i hope she sees this so that i can thank her for her help.

but the hotel. maybe it's par for the region, but the wifi didnt work for most of the time and when it did it was spotty slow. sometimes, the shower ran out of hot water. and the rain showers were cool, but the door doesnt block the water from spraying all over the bathroom floor. why?!

again, the place was pretty great. free covered parking and very clean.

Stayed: February 2013, travelled as a couple
Thank dyhppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

Stay from 18/02/2012 to 25/02/2012 - Room 102 - 2 adults + 1 child

Welcome: Excellent, very professional and multilingual. Safe deposit for the keys at the entrance in case you arrive late. Hours of operation 8:00 to 12:00 then 15:00 to 18:00 only.

Car park: free in front of the hotel, 5€/day below the hotel (30 places if everyone is parked properly which is not always the case). Direct access to elevator from the car park.

Location: Between Ortisei and Santa Cristina, nothing special around, no restaurant apart the BLUE restaurant at the hotel which you should definitively avoid. Sella Ronda ski area is not far away but this is certainly not the best location for this purpose. Bus stop SOPLASES is just in front of the hotel although this will lead you to either Saslong or Selva with enormous queues in the morning during kids holidays. A better location would be PLAN DE GRALBA but there are only 3 buses a day from SELVA. Shame, shame, shame. Ski pass is not valid in buses, you'll have to buy a dedicated ticket, 7 days for 7€ only, unbeatable considering that you'll have to pay for all car parks in the area with access to ski lifts.

Room: Everything is made to reduce the hotel costs but not to enhance client satisfaction. Extremely small with minimum equipment. No soap, rather small towels, no shower carpet (caution can be very slippery), shower only (no bathtub) with leakage so that the bathroom will be soaked very quickly, you can reduce leakage by using a cardboard box you can find in the surrounding supermarkets but will be removed by staff if you do not state that you want it to remain in place, medium size HD LCD TV with Italian, German, English channels.

Toilets: Inside the bathroom so that it's not convenient for a family.

Blinds: Excellent, no light in the morning.

Breakfast: 4 types: minimum "Italian style" for 3€ (1 brioche + 1 hot beverage), medium "Saslong smart" for 6€ (1 hot beverage + 1 brioche + 1 roll + butter + jam + honey + 1 squeezed orange juice), medium plus "energetic" for 9€ (1 hot beverage + 1 squeezed orange juice+ 1 yogurt + 1 soft boiled egg + 1 apple strudle + bread + speck) and unlimited buffet for 12€ (local bread, white or dark baguette, toaster, excellent ham and speck, salami, thin slices of cheese, excellent local yogurts, apples, cereals, cold milk, small pastries, tea, apricots, prunes, filthy orange and similar juice, freshly squeeze is much better but not included for this price, butter, jelly, awful nutella ersatz, no eggs whatsoever, choice of hot beverage - avoid awful hot chocolate made with water and artificial milk).

Ski room: Besides the hotel but you'll to go outside to access. 2/3 of the surface is reserved for ski rental, 1/3 for the clients of the hotel. Chaos every morning.

GSM: No signal in main room downstairs and in some rooms located near the main stairs.

WiFi: IP address 2.113.68.229 3€/day (you're not in US), measured speed 5Mbps, no so bad. WARNING: the computer used to setup the account cannot be changed i.e. you will be obliged to buy another WiFi ticket for every other computer or smart phone. Not very nice from management.

Noise insulation: What noise insulation? You will hear all your neighbours from everywhere, up, down and besides your room. Very unfortunately for us, our neighbours right above were either professional dancers or wearing high heels shoes ... or both!!! On top of that, the ventilation device in the bathroom vibrates like hell in the morning (some kind of resonance effect with central ventilation system???). Be sure to close the bathroom door. Very bad luck.

AC power plugs (220V): 1 in the bathroom, 2 in the room, German Schuko 7/4 standard

Safety: No evacuation map in the room at the time of our stay despite prescription of Italian safety rules

Payment: Unlike most of the hotels around the world, you will have to pay for your entire stay upon arrival. Major bank and credit cards accepted.

Conclusion: All in all, this is not such a good deal considering all extra costs on top of the hotel fee, like restaurant, breakfast, room service (not included), etc. You'll be better off renting an apartment so that you can cook by yourself which is much cheaper and better. Furthermore, this is not an optimum location for skiing. I would recommend ARRABA or CORVARA with direct access to Sella Ronda. Ortisei (the village where you can find local T-shirts for 40€ a piece, no kidding forty euros, way more expensive than any tourist location in Italy including Milano, Roma, Venezia or Firenze) or Santa Cristina are not so well suited for this.

Room Tip: Caution: No GSM signal in main room downstairs and in some rooms located near the main stairs. Avoid rooms near the road though.
  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Koizumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezio P, Direttore generale at Smart Hotel Saslong, responded to this reviewResponded 5 March 2013

Sorry for our late answer and thanking you for the written comment . We wanted to answer it over a concrete sign of reaction to the comments.

Every review is an opportunity to improve.

The objective of this concept is essential to remain in service looking for a cost-effective solution for unbeatable value for money. It 's just this point, difficult, choose the things suitable for the majority of our guests avoiding unnecessary and costly services at times that are reloaded on account of' guest.

Fortunately, two years after the opening, you are unable to comply with time and although not immediate, to refine some of the many requests.

We are pleased to announce that it meanwhile appointed a new lounge, attractive and warm, a space that collects in the evening guests to be in good company. In addition to this was introduced for the winter 2013 the breakfast buffet, which in turn will be greatly expanded for the summer season 2013 giving the opportunity for greater choice of quality products at a cost of 6 euros and for children up to 15 years breakfast will be free of charge.
The show cooking remains will be occupied by a employer, who will prepare warm dishes te (eggs of various types, orange juice, coffee as the bar etc)., some to pay extra.

The limited Menu of the Blue Restaurant has been expanded considerably and also next summer will be further enlarged to become a traditional restaurant and not so "Smart", with quality and always aggressive prices .

Other news for 2013 was the introduction of the garage and WIFI included, with lines connecting reinforced that do not depend exclusively on the Smart Hotel but from the public delivery.

The ventilator in the room will turn on for 5 minutes automatically after using the toilet itself, and automatically turns off when you turn off the bathroom light, the carpet in the bathroom has been introduced that do not serve the cardboard of supermarket ;-).

The concept for the skier to the Smart Hotel Saslong is to make a smart check in at the reception buing ski pass, to take advantage of 'INHOUSE SKI RENTAL, and take the ski bus (every 15 minutes) to reach the World Cup downhill "Saslong "800 meters from the hotel. Weare sure that our position is not the best but adequate expectations. If this is not enough, we recommend our Hotel Acadia in Selva di Val Gardena, zero! meters from the Sella Ronda with a higher costs.

As you can see, thanks to his contribution, great strides have been made, without forgetting that the "real" argument is always a good price.

With a warm greeting from Val Gardena Ezio Prinoth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

A new modern hotel offering very comfortable accommodation. In actual fact we had booked at a sister hotel in Selva, further up the Val Gardena, that belongs to the same owner (the Acadia Hotel in Selva). Due to the early closure of the skiing season, most hotels (including the Acadia) had to close down earlier than anticipated. So at first we were quite disappointed to have our stay at the upscale Acadia transferred to the more modest Saslong. On arrival, however, we were greeted by the owner Mr Ezio Prinoth who explained the circumstances to us and promised that we would receive the same level of service as we had expected. And indeed we did! Dinner was specially prepared for us by the talented chefs and consisted of a 6 course fine dining menu, served by the ever smiling waitress Dagmar. Breakfast was the generous buffet style, of high quality and very abundant considering we were the only ones around. But the biggest surprise came at the end when Mr Prinoth presented us with a heavily discounted bill to compensate us for our initial disappointment, even though we had not complained at all. We have never encountered such a high regard for customer satisfaction and Mr Prinoth surely deserves to be applauded for his handling of this case. Highly recommended.

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RayAbela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Once you understand the concept,this idea works really well.
The staff could not have been more helpful. Tatjiana on the desk is always on hand with a smile
and no enquiry is too much trouble. The restaurant staff were also very helpful.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ClarejBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezio P, General Manager at Smart Hotel Saslong, responded to this reviewResponded 11 April 2012

Thank You very much!
Hope to see you soon again.
Ezio Prinoth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2012

Their idea of pay-what-you-need might look odd, but is actually very practical.
You just can actually customize your stay and service level somewhere between vacation rental and full-service hotel - and change your mind during the stay.

Team is cheerful and very friendly. Five points for them.

Rooms is relatively spacious, large flatscreen (with million of channels).
No carpeting looks cold, but it isn't. You can walk barefoot and don't feel cold.
Wi-Fi is extra, but at 3 EUR per day you can't complain.
Bathrooms are new and well equipped.

Restaurant has pretty short list of dishes, and you soon don't find anything interesting anymore - and you go out to the village.
There also is no bar, but set of tables and vending machines, which doesn't actually encourage spending time there. But you can get a drink (or fresh coffee) at 3 AM, if you would like.

Practicality (for ski holiday): five points
Ski rental / ski & boots storage / repair shop adjacent. Parking is sufficient. Small shop two houses away. Bus stop (to ski lifts) across the street.

Would definitely come again.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bedanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezio P, Manager at Smart Hotel Saslong, responded to this reviewResponded 8 March 2012

Thank you very much! :-)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews