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Alpha Hotel
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Reviews (1,171)
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All reviewstrain stationhead waiterhis teamfruit treessilver servicegala nightminute walkthe hotel receptioncomfort roomlovely hotelrestaurant staffthe main hotelsant agnelloamalfi coastreception staffhalf boardpompeii and herculaneum
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Reviewed 10 August 2011

As part of a tour of Italy, my wife and I (and friends) stayed at Hotel Alpha and were very impressed. Friendly helpful staff, clean rooms and very good breakfasts made this hotel one of the best we stayed in on our 3 week tour of Sicily and Italy. We are a mature age couple from Australia who travelled with a group of people. The people are from an Italian class which is held in Canberra who decided to undertake an Italian tour with their partners. The tour was in a bus and started from Sicily and went north to Milan over 23 days.

  • Stayed: May 2011, travelled with friends
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2  Thank Niekvv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2011

Hotel Alpha, Sant Agnello Sorrento.

This is a small, family run hotel of 67 rooms with air conditioning, situated in a quieter suburb of Sorrento called Sant Agnello. It sits at the junction of two roads which although busy, do not experience as much traffic as roads in Sorrento centre. It is a ten minute walk from the Circumvesuviana train station (more on this later) and ten minutes in the other direction to a small beach at the bottom of the cliff. The hotel has some rooms in an annex, which is the original villa, but the majority of rooms are in the modern hotel building itself. Our peaceful room at the back of the hotel overlooked the small gardens full of citrus trees, which, although not really accessible was very pretty. Insect repellent is a must here as the mosquitoes bite all day.

Facilities: One lift to the three floors. Underground garage for parking at 15 Euros per day. Internet facility in small room in lobby (not sure about wi-fi). 24-hour reception, with money exchange facilities 09.00 – 20.00, a small to medium sized pool open 09.30 – 18.30, with free sun beds and a bar 09.00 – 18.00 (pool towel charge of 3 Euros). The roof terrace on the third floor has just a couple of sun beds, but this is not really used and requires some maintenance and also the big air-conditioning and kitchen extractors are here and they are noisy. However, there are some good views here to the mountains and Vesuvius, as well as some lovely sunsets. A main bar in the hotel lobby 17.00 – midnight. The pleasant terrace area with chairs and tables can be used all day, including for meals and this is adjacent to the single restaurant. We stayed on half-board basis. Breakfast is a self-service buffet 07.00 – 10.00 (mainly continental breakfast although scrambled eggs, frankfurter style sausages and continental style bacon – lightly cooked, is available and there is a toaster and egg boiler). Lunch time snacks from 12.15 – 14.00 available. Waiter served dinner is 19.30 – 21.30; we experienced two set menus in our week and choices on other days. Dinner was generally good, but plates were cold and hence the food could have been hotter. Some meals were better than others, but on the whole good Italian style fare. Tuesday we were serenaded by two men with mandolin and guitar and a “Gala” dinner night is held on Thursdays, which basically means piano music and waiters parading Baked Alaskas with lit sparklers. Evening meals can be swapped for a packed lunch, or you can buy a packed lunch for 12 Euros. Room service is available at a charge.

Rooms – Ours was quite spacious and well furnished with serviceable period reproduction furniture. The bathroom included a bidet and a very sensible shower over bath on a long hose (I hate the fixed over head type). Beds are OK. Third persons are provided for on a put-up-bed. The room was kept very clean and linen changed regularly as were towels if left in the bath. The room safe free is of charge. If you ask at reception they will empty the room mini-bar fridge at a charge of 5 Euros per day, so you can purchase your own drinks (for consumption in the room only. Supermarket near the train station). Just a point, the room fridge does not have a motor, so as to be quiet, and takes 24 hours to chill anything. A big gripe is the air-conditioning. This is centrally controlled and is available June to mid September 05.00 – 10.30 and 16.00 – 24.00, supposedly. However it is very weak in inefficient and went off earlier at 23.00 If your key-card is not in the room slot the air-con is not on in the room at all, hence if you are not in the room (at dinner) it heats up unbearably and nights are very uncomfortable. I think this issue should be addressed by the hotel, because if it’s a cost cutting measure it’s a no no! Checkout is by 11.00, but a room extension to 15.00 can purchased at a charge of 30 Euros, but ask the day before at reception to make sure they can do this for you. Otherwise baggage must be left in the hotel lobby by the lift till you leave. All hotel purchases are charged to your room and settlement is by cash, except for larger amounts which can be settled by credit card.

We did not use the local busses, but did use the train a lot. The station is a ten minute walk from the hotel and trains run all the way to Naples in one direction and Sorrento in the other. Don’t be put off by the graffiti, but as always watch your pockets. Blank train and bus tickets are available from the hotel reception or tobacconists. Tickets must be purchased before boarding the train and time starts from the moment they are validated, this is done by inserting them into a machine at the station which prints details on them. A ticket from Sant Agnello to Sorrento (one stop, taking five minutes) is 2.40 Euros each way (cheaper for locals at about 1 Euro) and is timed for journeys of up to 45 minutes. Pompeii is about half an hour and strangely cost less, at 2.10 Euros each way for a 100 minute ticket. For Herculaneum, a journey of about three quarter hours, the ticket cost the same, 2.10 Euros. Both excavations are close to their stations, Herculaneum being about a ten minute walk and Pompeii right opposite.

Our experience of the hotel was very good; it is clean, convenient and friendly, with the staff at the hotel being its greatest asset. Without exception we found everyone to be courteous, hard working and efficient. Our special thanks in the restaurant to Salvatore who is charming, Giovanni with his great sense of humour, Sara and Igor, and at reception Francisco (forgive my spellings of names if not correct) who was most helpful with advice on travelling around.

I recommend The Hotel Alpha as a good smaller hotel with high standards, great staff and in a quiet but convenient location.

  • Stayed: July 2011, travelled with family
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4  Thank charley11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2011

Never been to Italy before, chose Hotel Alpha because it was small and had good reviews, it did not disappoint, not a large brash hotel but small and very friendly staff, could not fault them at all, always friendly and helpful. The food was fantastic, what a selection, if you didn't understand the head waiter explained what it was, but everything was cooked to perfection, we had a room in the old part of the hotel, which overlooked an orchard, but it was a cool clean room, no complaints. Pool area lovely surrounded by orange and lemon trees.

  • Stayed: July 2011, travelled as a couple
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1  Thank loslimones47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2011

We spent a week at the Alpha Hotel in July 2011 as part of a Thomson package holiday. We found our room to be clean and well furnished. The hotel reception staff were helpful and very pleasant. We stayed on a half-board basis. The food was excellent. The staff in the restaurant were efficient and at breakfast they were more than happy to help you plan your day if you were heading out and about to the tourist attractions. Outside the pool area was clean and we found that a no time during our stay did we have a problem finding a sun lounger by the pool (this has often been a struggle in the past!). The hotel is surrounded by pleasant gardens. We had a thoroughly enjoyable stay and would recommend this hotel. We hope to return again soon.

  • Stayed: July 2011, travelled with family
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1  Thank AmandaW66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

This hotel was simply the best! The most distinguishing feature was the total care the staff showed; in particular the restaurant staff lead by Salvatore (what a total gentleman he is) were simply magnificent! It was very noticeable that these people really wanted to do their very best for us even down to them providing my favourite mirafiori cake!! Breakfast was fantastic - a great selection. The reception staff offered good advice (on the whole) on places to visit locally. The room staff were extremely effective and 'invisible' and the surroundings kept immaculate. The pool was super and very safe for children. Plenty of opportunities for photographs around and about the hotel grounds which contain so many plants and trees (lemon, palms, lime etc). I recommend this hotel unreservedly; it was perfect. My final word MUST however go to SALVATORE AND HIS TEAM !!! Kev and Aleksandra

  • Stayed: July 2011, travelled as a couple
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1  Thank kevdownes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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