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Alpha Hotel
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Reviews (1,174)
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All reviewstrain stationhead waiterhis teamfruit treessilver servicegala nightminute walkthe hotel receptioncomfort roomlovely hotelrestaurant staffthe main hotelsant agnelloamalfi coastreception staffhalf boardpompeii and herculaneum
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Reviewed 10 May 2014

Just returned from a very good week at the Alpha Hotel, picked for its position and positive reviews about food and service, and we weren't disappointed.

Located about a half hour's walk (or 10ish minute bus ride) from Sorrento and about five minutes walk from the Sant'Agnello train station the hotel's a good base for visiting Pompeii, Herculaneum and Vesuvius along with the other attractions of the Neapolitan Riviera.

We stayed on a half-board basis, with a limited buffet breakfast menu available daily and a different à la carte dinner menu each evening with five or six choices of starter and main followed by three or so options from the sweet trolly. Our final day saw the Gala Dinner, a fixed three-course menu preceded by antipasti attended by almost all of the guests creating a great atmosphere.

Bar service was good, with prices for alcohol about representative of the region as a whole (€3-3.50 for a bottle of lager, €13.50-ish for a bottle of local red or white with more and less expensive varieties available) but non-alcoholic drinks costing a little more than might be expected - €2.50 for a small soft drink or small cup of coffee. However, the bar was well stocked with a mixture of local and international brands and cocktail menu extensive enough to keep things varied for those who wanted such.

I'm not sure our room was representative of the rest of them as we were located right at the end of the corridor, one of two rooms per floor in the stairwell. The room was spacious, with large bed and a sofa, plenty of storage space, minibar, and possessed electric shutters and air conditioning which we didn't require during the stay. The bathroom was large enough, with shower rather than bath.

On the downside, hot water was extremely temperamental (a little less so during the afternoons but still not great), the TV received only five channels across three different languages (not a problem for us but may be for some) and sound proofing both between rooms and to the outside world was not great.

Service was top-notch throughout, especially by Salvatore and the rest of the waiting staff but also reception and housekeeping - couldn't be faulted for friendliness. Salvatore was also the go-to guy for info about the local area, much more so than our Thomson rep.

Tickets for rail and buses were available from reception, and up-to-date timetables for all were displayed.

Clientele was mostly British, predominantly older/retiree couples, and all very chatty and friendly giving a very relaxed atmosphere for those wanting a quiet trip away.

Great trip overall, and would recommend the hotel to friends and family even with the couple of niggles above.

  • Stayed: May 2014, travelled as a couple
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5  Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpha-Hotel, Responsabile relazioni pubbliche at Alpha Hotel, responded to this reviewResponded 17 May 2014

Dear Guest,

Many thanks for taking the time to review us on Trip Advisor;
and many thanks also on behalf of Salvatore, our Maitre d', and all theHotel and restaurant Staff, for the nice words you wrote towards them.
We are glad you came back to the Hotel Alpha for your holidays in Sorrento, and most of all, of having met your expectations once again .

We hope you will return again and again.
Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

The holiday at this hotel couldn't have been better excellent staff,great food, spotlessly clean what more could you ask for. Head waiter Salvatore couldn't have been more helpful nothing was to much bother. The food was great quality ,cooked well and plenty of it with cakes to die for. This hotel is outside Sorrento but is well worth the bother of the walk. I could not recommend it more highly no one will be disappointed

Room Tip: Rooms overlooking the side gardens have an excellent view of Vesuvius
  • Stayed: April 2014, travelled as a couple
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3  Thank MBrogan224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpha-Hotel, Responsabile relazioni pubbliche at Alpha Hotel, responded to this reviewResponded 1 May 2014

Dear Guests,

Many thanks for taking the time to review us on Trip Advisor,
We are glad to know that you had a pleasant stay at the Hotel Alpha, and that you found our staff very professional and attentive to your needs; we are also glad to learn that you appreciate the food and the cakes in our restaurant, prepared from our talented Chefs .
We hope to welcome you again.

With best Regards

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Reviewed 17 March 2014

lovely clean hotel. staff fantastic, all friendly and helpful and cannot do enough for you! the food here is absolutely exquisite too. so fresh and a varied menu everyday with speciality nights. Salavtore the head waiter, could have not of done enough for us all!

Good location with shops and bars and a short bus journey into sorrento town.

Will definitely be back again, you wont be dissapointed!

  • Stayed: June 2013, travelled with family
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4  Thank Carrieannefuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

We went to this hotel as relations had been before and recommended it.We were not disappointed.Very comfortable with good food and very friendly and helpful staff.Close to rail station.Very easy to use public transport to all the tourist attractions.

Room Tip: We had the garden room which was tucked away in a corner of the garden.Very quiet and secluded.
  • Stayed: September 2013, travelled as a couple
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7  Thank 'janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Loved this hotel loved how we were treated by all the staff - Thompsons were a great ;let down but we did not let them spoil our holiday - would highly recommend this place especially if you are celebrating something special

  • Stayed: June 2013, travelled as a couple
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2  Thank Maggs1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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