We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Everything about it was relaxing”
Review of Alpha Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Alpha Hotel
Ranked #6 of 20 Hotels in Sant'Agnello
Certificate of Excellence
Reviewed 13 August 2009

I've seen the other reviews mentioning the noise from the street, but we stayed here after a short stay in Rome, so the Hotel Alpha was extremely quiet! This hotel is in a fantastic location, only minutes from the local train station for travel to Sorrento (2 minutes) or Pompeii (30 minutes) / Naples (1 hour). Everything about the place was designed to let us relax. From the polite & knowledgeable reception staff to the ever-attentive waiters, everyone just seemed pleased to help us.

Our teenage daughter is a vegetarian, but nothing was too much trouble for the catering staff, who would point out everything on the menu, or offer alternatives that weren't on the menu. The quality of food was fantastic and meant that we very rarely left the hotel.

The pool is fairly small, but it was never over-crowdwd and we were always able to find sun-loungers / deck-chairs.

We had a room with 3 beds that was spacious and the balcony had a good view of Vesuvius. The room was always wonderfully cool thanks to the air-conditioning.

If you want a relaxing time and plenty of good food I would definitely recommend this hotel.

  • Stayed: August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Spaldingtyner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,161)
Traveller rating
Traveller type
Time of year
Language
  • More languages

958 - 964 of 1,161 reviews

Reviewed 12 August 2009

Our stay really was a mixed bag! On the plus side, grounds are beautiful, staff are exceptionally friendly and professional, the pool is lovely and the views are incredible! However, this is a four star hotel, and our air con barely worked. We also found that between 6-8pm every day, the power shower was barely a dribble of cold water. Wthen we raised this, nothing was done. On leaving, we raised these issues with the manager who made us feel small and only offered us a cup of coffee to make up for it. Is this four star service??? We were sad to have this ending, as we really did enjoy our stay in the lovely town of Sant Agnello. One other point: the cycles are so loud that when you are by pool or on balcony, do not expect peace and quiet. There is beeping and roaring at all hours (however, rooms are double glazed so you cannot hear when door closed)!

  • Stayed: August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank benandlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpha-Hotel, Manager at Alpha Hotel, responded to this reviewResponded 20 August 2009

Dear Benandlo,

First of all I would like to take this opportunity to thank you for having chosen our hotel for your Summer Holidays 2009.

I am very happy you enjoyed your stay at the Alpha praising the surroundings, the garden, the pool, the views. I also will forward your compliments to all the staff who works hard to maintain a very high standards of service. This is our “mission”!!!

As part of the Alpha team, I assure you that the "Quality First" is the guideline for the management of this hotel, as witnessed by the satisfaction of our guests expressed both through our internal questionnaires and of the main International Tour Operators or again the many positive reviews on the several Travel Advisors of the web.

I am sorry if some small unforeseen technical hitches may happens and I felt embittered about your frame of mind and your partial satisfaction regarding the value of the compensation offered, although in truth there was also something more... Apparently everybody seemed so satisfied with the end of the matter at that time as to greet each other cordially on your departure, but probably was not the case.

Anyway, I really regret if my attitude has created a negative feeling in you and I apologize, it was not my aim to cause an unease.

We all do our utmost from first to last, concentrating all the efforts so that our customers remain satisfied with every aspect of our services during their stay and we hope to have been successful with you too, despite sometimes little accidents may happens.

Trusting in your understanding, thank you again.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2009

The service was great. Everybody was very friendly and took an interes in what guests were doing and passing on tips. The rooms were lovely; they had good views and were a great size for three girls getting ready for nights out and the all-important wedding day! The location was excellent, we were really close to the train station which was one stop away from the bustle of Sorrento and there were convenience shops and bars nearby too. The food was gorgeous although we did find it a little harder to do up our trousers! We had the best time, the perfect place to relax and build up a tan before seeing our friend get married in the heart of Sorrento.

  • Stayed: August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sunkissed_mole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2009

This is a great hotel for the money. The staff are friendly, helpful and professional. The rooms aren't luxurious, but they are clean and comfortable. We had the half board option assuming we would also eat out a few times, but they quality of the food was so good, diverse and plentiful that we ended up eating in the hotel every night.

The location isn't a problem as the train station is a 5 minute walk where a trip to Sorrento takes just 2 minutes. It's also a great starting off point for visiting all the major sites.

The only negative I would say is that it isn't exactly peaceful. The road is quite noisy, but you have to remember where you are, this is bustling part of Italy and S'Agnello is much more peaceful than Sorrento. It's not a major issue as the rooms have double glazing which blocks out the noise.

Altogether a great experience.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank traveller7358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2009

We chose the Hotel Alpha as we wanted a smaller one; we also liked the idea of it being a family run concern.
Our choice was perfect for us and we weren't disappointed.
The communal areas were all well furnished, decorated and clean.Our room was also clean and comfortable; cleaned daily and towels replaced.
The staff on reception were polite, professional and extremely helpful at all times.

We chose to take the half-board option; the idea being that if we didn't like the menu at the Alpha, then we would eat elsewhere. However, this was not necessary as the choice of food available at breakfast, lunch and dinner would suit most people. If not then the staff would cook whatever was wanted. The dishes that we ate were always extremely good with a special mention for the desserts as they were exceptionally good.
The staff with the restaurant, food terrace and pool were always professional as well as being friendly; they would answer any questions regarding the dishes on the menu.
Luigi the bar manager was also another member of staff that was friendly, helpful and professional. He also helped to educate us on the wines of the area.
We didn't use the pool area very often, but when we did we always found a lounger and enjoyed the shade afforded us by the many citrus trees.

All in all we found our holiday to be exactly what we had hoped for. We chose what we wanted to visit in the area as the Amalfi coast is a very beautiful and Historic area.
We are looking forward to returning to the Hotel Alpha next year were we will celebrate our 25th Wedding Anniversary.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Joinedatthehip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2009

Stayed at the Alpha for 10 nights, so much to do in the surrounding area that longer would have given us more time for just relaxing. Alpha is situated in a quieter area than
Sorrento but is on a main road which is rather noisy and very busy, having said that the
double glazing shuts out all noise and we had a room on the front of the hotel.
The whole of the hotel is beautifully decorated and clean. The pool area is very pleasant
with a smaller pool for children and surrounded by citrus trees and plenty of sun beds and chairs. bedroom and bathroom were again very very clean and towels etc changed everyday, unfortunately no tea or coffee facilities as this is against Italian law but they do
have room service.
You can buy lunch on the terrace which is waiter service and there is a small snack bar at the pool which has excellent waiter service all day.
Breakfast is buffet style with a good variety and can be eaten in the restaurant or on the
terrace. Evening meal is in the main restaurtant and is waiter service. Most nights you have a good choice of courses and once a week there is a gala dinner and neopolitan evening. The food is varied and excellent and if you cant find something you like they will make you something else. Nothing too much trouble. Pool area serviced all the time,reception open 24 hrs. Rooms kept beaulitfully. The waiters made the holiday, very friendly and attentive. The restaurtant manager was lovely. Wonderful hotel and service.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank fluffyetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2009

We would just like to thank all of the Hotel Alpha staff for making our visit in July very special. It was our second visit to the hotel, and we are looking forward to visiting you again, soon. We celebrated an 80th Birthday while we were there, and you made it a wonderful day! We were given the same room as last year, without having to ask, and also a complimentary bottle of champagne. The staff are absolutely brilliant, as well as the food, rooms etc. In fact, we cannot find a single fault with the hotel.
To us your hotel should be five star.... it is the best place in the world!!! Thank you again to everyone who works there - we love you all!!!
Save our room for next year!

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SheffieldBeachbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sant'Agnello hotels
0.3 mi away
Hotel Caravel Sorrento
Hotel Caravel Sorrento
#4 of 20 in Sant'Agnello
1,175 reviews
0.4 mi away
Hotel Mediterraneo Sorrento
Hotel Mediterraneo Sorrento
#2 of 20 in Sant'Agnello
1,369 reviews
0.4 mi away
Hotel Corallo Sorrento
Hotel Corallo Sorrento
#3 of 20 in Sant'Agnello
1,246 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Villa Garden Hotel
Villa Garden Hotel
#1 of 20 in Sant'Agnello
479 reviews
0.4 mi away
Cristina Hotel
Cristina Hotel
#5 of 20 in Sant'Agnello
377 reviews
0.2 mi away
Majestic Palace Hotel
Majestic Palace Hotel
#12 of 20 in Sant'Agnello
772 reviews
Show Prices
Show Prices
Show Prices

Been to Alpha Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Alpha Hotel

Address: Viale Dei Pini 15, 80065 Sant'Agnello, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Sant'Agnello
#2 Family Hotel in Sant'Agnello
#6 Luxury Hotel in Sant'Agnello
#7 Romantic Hotel in Sant'Agnello
Price Range: £81 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alpha Hotel 4*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), LoveHolidays, TripOnline SA, getaroom.com, 5viajes2012 S.L., Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Alpha Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Alpha Hotel Sorrento
Alpha Hotel Italy/Province Of Naples

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing