Firstly, I would like to make a point of saying that I do not usually write reviews. I am not a snob of any sort however; both my husband and I have stayed in some lovely 4 and 5 start hotels.
We got married in Italy and have been back on many occasions, so we are aware that Italian hotels are basic in terms of rooms but the views, service and food often outweigh this fact.
Having recently returned from this hotel for a 5 night stay (thankfully not longer) and we were ultimately disappointed. We stayed in the Capidimonte last time around which is a 4 ½ star hotel and having experienced the La Pace hotel, I can tell you that the Capidimonte feels like a 7 star hotel in comparison.
We booked this hotel based on its star rating however; this just proves you can be stung even in a 5 star hotel.
The location of this hotel was advertised as near Sorrento town. It isn’t! We had a car and thankfully we did as we would have been faced with a 30 - 40 minute walk each day. There was a shuttle bus but we never saw it and the last one came back at about 9pm which was when Sorrento town was at its liveliest so we saw no point in using this service.
The hotel lobby is nice and on arrival we were quite happy. We don’t travel light due to my shoes so we had quite a large suitcase with us. We were offered no porter service but instead told to get to our room but walking down some marble stairs to get the lift. We assumed there wasn’t a porter service. Upon checkout we weren’t offered a porter service again but once we got to our car to leave with our luggage as if by magic a porter came out of the hotel!
The halls and rooms are dated and have old furnishings. This is surprising as the hotel was only opened 10 years ago but expected as Italy has a very classic feel to it. In general being dated doesn’t really bother me but it was run down. The bathroom had rust and mould all around the shower and bath. The towels smell of cooking fat as the laundry is based next to the kitchens. The bedding throw really smelt very bad.
There was no book in the hotel to give you a guide of the hotel amenities or locations but instead we were given a photocopied piece of papers and a few leaflets in an envelope on arrival.
The room had little ants all over the dressing table. The bedding and furniture had clearly not been cleaned in a while as the whole room reeked of musk which turned my stomach.
We never had a balcony as most rooms have French windows. They only have a few rooms with balconies. I like to look out at a view when on holiday so I was upset to find out that I was given a French window overlooking two large hills and a derelict building with barbed wire around it. It sounds better than it actually was. It was an absolute waste of a beautiful country view. The French window was never cleaned and full of bird poo so we rarely used it.
I smoke and I didn’t want to throw cigarette butts out of the window so I used a glass as there was no ashtray. The next day the glass was taken away by the cleaner and not replaced with an ashtray but instead placed over my bikini top on the dressing table!
The rubbish was never cleared away in the room. In fact the cleaner just replaced our towels and remade the dirty bed every day. One day she took our beach towels without replacing them so we went on a wild goose chase to get these back!
The mini bar had a limited variety but when we took a bottle of water out of it, it never got replaced. We took another bottle of fizzy water out of it the next day and yet again we weren’t given any more. The empty bottles were just left in our room by the cleaner.
The room also had carpets which were mouldy and faded. I believe some rooms had marble floors. Our room believe it or not was an “executive room” . I never heard the cleaner use a hoover once whilst we were there. Literally the whole room was full of dust. Toiletries were never replenished and you don’t get much so if you do go take your own and don’t rely on this hotel to provide a fair amount of shower gel or anything for that matter.
On a plus we were given a pair of wafer thin slippers but that was the only perk we had when there.
The food was awful. You would think that part of the world would provide amazing produce but I’ve honestly stayed in 3 star hotels with a better breakfast. Think soggy scrambled eggs, two types of bread rolls and a donut. This is as good as the breakfast gets. One day at breakfast a gentleman felt so strongly about the hotel we heard him complaining about the hotel and he said “it’s not exactly a 5 star hotel is it”. I agree whole heartedly. I had a caprese salad one day and I was provided with what tasted like tinned tomatoes, dry mozzarella I could get in Tesco and sprinkles of dried basil. Where ever you looked this hotel skimped on quality.
The service overall wasn’t terrible but it wasn’t top draw quality that you would expect.
The swimming pool has a few beds around a small decked pool which quite frankly was rubbish. The decking made it look cheap and when you were in the pool you could see the underneath of the decking which was dirty. The pool was not worthy of a 3 star status let alone a 5 star. Most days there was a dirty hose feeding into the pool that you had to walk round. If you actually get a bed around the pool you will find it too intimate as you are literally stuffed around this small pool looking at other people with no space. It really was like sitting around a hot tub in your garden.
The pool could be potentially dangerous as there is a massive step all around it which a few people nearly hurt themselves getting in for the first time.
We usually based ourselves on a bed away from the pool but instead of the sea view we were promised we got a brick wall. It appeared that the sea view rooms didn’t really get a sea view either.
The bar snacks, drinks and mini bar process were certainly 5 star prices. 10 euros for a salad is a bit steep especially since most of it was pre packaged economy food!
Our holiday was amazing but the hotel put a downer on it. We wouldn’t return to this hotel. It was old, dated, not the cleanest and wasn’t really a 5 star. I would really like to meet the person who classed this hotel in the first place as they were clearly blind!
- Official Description (provided by the hotel):
- The Grand Hotel La Pace has been built combining extraordinary ideas from the past historic luxury and today’s contemporary amenities. When you first step into our magnificent lobby, with its grand scale and splendid detail, you might think you’ve been transported back to the 20th Century, when great Hotels were built with marble and stone, not glass and steel. ... more less
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- Also Known As:
- Grand Hotel Sant Agnello
- Grand Hotel La Pace Sorrento
- Grand Hotel La Pace Italy/Province Of Naples