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“The Staff”

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Grand Hotel la Pace
Ranked #7 of 19 Hotels in Sant'Agnello
Millbrook, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The Staff”
Reviewed 7 August 2014

The staff was excellent! They went out of their way to make sure all our questions were answered. They were professional and kind even when fussy guest had ridiculous requests and complaints the staff of the hotel tried to be accommodating. The only issue with the hotel is that the shuttle bus to and from town should run more frequently, we walk to town a lot it help us not to gain any wait on our vacation which was good, but not feasible for all guests. The walk was 20 minuets each way.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank alanadarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,013 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
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English first
Bedford
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 August 2014

We stayed here for our honeymoon and were delighted with our choice. The decor is grand - very Italian! Staff were absolutely amazing - very attentive , nothing was too much trouble. Lovely pool and views of the bay. A fantastic variety of food and drink available throughout the day. Complimentary shuttle bus to Sorrento which takes between 5 and 10 minutes. The only critisism is that the shuttle bus is not 'regular' if you get the shuttle to town at12 noon,the next shuttle back is not until 4.45pm. We decided to get a taxi and it cost 21 euros from Sorrento to the hotel! However, the hotel is beautiful and out of the way. Would definitely recommend.

Room Tip: Rooms at the front of the hotel have the best outlook.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank TreBec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 August 2014

Excellent hotel with 1st class service. Beautiful location - surrounded by mountains from 3 sides and the sea from the fourth side. close to Sorrento center (about 2 km) with free shuttle to/from center. Free parking. Large rooms with a lovely terrace. outdoor lovely swimming pool. Excellent breakfast and dinner. We had a great 3 days in this hotel during July 2014. Fantastic base for tours in Amalfi and Capri.

Room Tip: We took a room with a terrace facing the outdoor swimming pool and inner hotel terrace - recommended...
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Meir D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 30 July 2014

Lovely holiday in a great resort.
The hotel is well-priced, probably because it's a little out of the way.About 15 min walk from nearest shops.
The service is good, the staff are friendly and obliging.
The room was ok. maybe the bed and pillow a little hard for my taste, but some would prefer that.
The main weakness is the pool area, which is too small for the number of guests and children playing around.Also, the decking needs to be tarted up a bit.

Breakfast food was fine.
The wifi coverage was disappointing.I couldn't get a good enough signal round the pool to listen to internet radio stations, which was a crank. The wifi also doesn't work in the rooms.

Make sure you get there early for the last bus transfer back from Sorrento. They say it's 11pm, but when we got it it left at 10.45pm, which I'm told was common. It'd be infuriating to then have to get a cab, which is 25 euros for a 5 min journey! the hotel need to have a word with the driver.

We had a hire car, which is worth t as it's easy to park at the hotel, and taxis are very costly whereever you go.

Overall I'd recommend for the price you pay as good value.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank lyonsdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

Stayed Mid July as part of a tour, Central Holidays
Sadly, the dinner served at this so called 5 star hotel was the worst meal
I’ve ever had in 40+ years travelling in Italy, I know your company had
Nothing to do with this service, but I think you should be aware of how we
Were treated as a tour group.
The dining room is very nice and the tables were set to believe a great meal
Was going to be offered, First the two bottles of wine (red/white) placed on
Each table were terrible and cheap and not drinkable, I asked the head waiter
To remove them , I went back to my room and brought wine that I had bought
Earlier on the tour to the table to drink. It only got worse.
The first dish,Orecchiette with Broccoli Rabe and Sausage, must have been
Cooked the day before, the pasta was mush and the broccoli had been cooked
Tasteless , the one tiny scrap of sausage was like rubber !
The next dish was Eggplant Parm, which was burned and horrible could not
Be eaten, several people thought it had been left in the oven all day ! It was
Served with BOILED Cabbage with no flavor at all, farm animals would have
Trouble eating it.
The dessert was a stale tort of some kind and the coffee was disgusting .
After this we took a taxi to town and ate at a local restaurant that took pride
In the Italian food they served. We never ate at the hotel again.
A beautiful hotel , they should be ashamed to have treated guests like this .
This was 5 star hotel in looks only.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TopTourGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2014

Just back from a week here,. We knew the culture of where we were going and went for the culture, the food and the different way of life. The hotel was spotless, the rooms comfortable, traditionally Italian, after all you are in Italy, and the staff are very friendly and very helpful. Are there some 'Mediterranean moments' ? Yes, there are but nothing is perfect and there was nothing to raise your blood pressure to dangerous levels over, all told a lovely setting, we would go back and recommend to friends. Violla particularly was so nice to us on our late arrival and continued to try so hard to make sure we were happy. Agree a pool view balcony room is lovely rather than a bigger room with no balcony.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank LMM25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014

My wife and I have just returned from La Pace 15/7/14 and the whole Hotel is perfect, the staff treat you like Royalty, if you want constant WiFi or a Hotel to work in then book a Holiday Inn not a beautiful tranquil hotel like La Pace, the only bad part about this hotel are the under informed under educated rude Americans, The hotel and all the staff are perfect, I will visit again and again and again, FANTASTIC.
The food is fine dinning quality exceptional choice with A1 service

Room Tip: Book a room overlooking the pool
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Tresdian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel la Pace

Property: Grand Hotel la Pace
Address: Via Tordara 10, 80065 Sant'Agnello, Italy
Region: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Sant'Agnello
#10 Romantic Hotel in Sant'Agnello
#10 Family Hotel in Sant'Agnello
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hotel la Pace 5*
Number of rooms: 109
Official Description (provided by the hotel):
The Grand Hotel La Pace has been built combining extraordinary ideas from the past historic luxury and today’s contemporary amenities. When you first step into our magnificent lobby, with its grand scale and splendid detail, you might think you’ve been transported back to the 20th Century, when great Hotels were built with marble and stone, not glass and steel. ... more   less 
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Also Known As:
Grand Hotel Sant Agnello
Grand Hotel La Pace Sorrento
Grand Hotel La Pace Italy/Province Of Naples

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