We were delighted with our room at the Grand Hotel La Pace - we were given an executive suite which was really roomy and comfortable - unfortunately the jacuzzi bath was broken and despite asking on 3 occasions it didnt get mended - on the basis that we hadn't expected it we couldn't complain but I wonder if they have got around to looking at it yet! Our main concern was the breakfast buffet - the food itself was not particularly well presented and therefore not appetising - the hot food was awful and well left alone - the thing that bothered us most though was the staff at breakfast - they were all so fed up - the restuarant manager certainly didn't inspire them and there seemed to be constant arguments and upset - on one occasion we saw one of the waiters put 2 fingers up to him behind his back!!
In my opinion the hotel needs to review its policies - its a huge place - its cetainly not full to capacity - the cost of drinks and snacks and use of internet is outragous - with a few changes it could be lovely - its only 3* at the moment but could be so much more.
- Official Description (provided by the hotel):
- The Grand Hotel La Pace has been built combining extraordinary ideas from the past historic luxury and today’s contemporary amenities. When you first step into our magnificent lobby, with its grand scale and splendid detail, you might think you’ve been transported back to the 20th Century, when great Hotels were built with marble and stone, not glass and steel. ... more less
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- Also Known As:
- Grand Hotel Sant Agnello
- Grand Hotel La Pace Sorrento
- Grand Hotel La Pace Italy/Province Of Naples