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Majestic Palace Hotel
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Reviewed 21 August 2014

Whilst there is no doubt that the staff at this are very friendly and helpful and the food is pretty good too, there are nevertheless a few things that should be improved for it to deserve it's four star rating. The hotel's entrance is not set back far from what can be a busy and noisy street. The pool is just inside the wall from the street and at times the air is heavy with the smell of 2 stroke vehicles( mostly scooters) and is a bit on the small side. In fact given the natural beauty of the area it is surprising that the relentless traffic is allowed to pollute the air so much.
As a non smoker and someone who hates being around smokers trying to have lunch by the pool can be spoiled by some inconsiderate people wafting their secondhand smoke by you table. Kids of course are also subjected tot this since the hotel allows it anywhere outside. Why smokers are given priority over the majority of non- smokers???
Our room on the first floor (on the hotels front side) is nice and big and clean and the air conditioning works quite well. There are a few things that look somewhat tired and neglected however. The bottom of the doors tot the bedroom and bathroom catch on the floor. The bathroom light fitting is missing it's cover and the shared terrace out side looks rough due to the artificial grass covering being torn up and tatty. The shower is an over the bath type and there is plenty of hot water and plenty of pressure too. You need to be careful if the floor gets wet as the highly glazed tiles in the bedroom turn to a skating rink when wet. Also take some insect repellant with you as you are going to be bitten whilst you sleep!
The dining room can be a bit uncomfortable when the room is full as there is not any effective air conditioning and I did notice one or two people fanning themselves with their napkins on occasion.
I am being critical here (but there again why write a review) and in general this is a reasonably good hotel. If a few niggling things were addressed and some sort of poolside smoking policy biased towards non smokers was putt in place perhaps then it would be deserving of it's four stars.

Room Tip: Make sure you don't get a basement room and stay toward the back. First floor levels have a shared terrace.
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Duinnsleibhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

The hotel was clearly much more of a 3* than a 4* however that is reflected in the prices. We paid for the cheapest room without a view however we were put on the 4th floor with a fantastic balcony and view over the gardens, sorrento town and the bay of naples. The room was decent enough with a nice bathroom and aircon but could have done with some TLC. It was lacking a bit in power outlets though and the minibar seemed to operate with the door card electric key meaning it wouldn't work during the day and everything went warm...? The free Wifi worked fine even on the 4th floor.

The reason we stayed here was due to the size and location, being a few hundred yards off the main drag (Corso Italia). The Corso Italia is VERY BUSY and LOUD so this benefit cannot be underestimated, here at The Majestic Palace you cannot hear it at all and the traffic on the side road is minimal. The trip into town takes about 20-25min walk which is easy enough but its along narrow very busy roads which can get quite annoying. Using the train is £1 each way and a much better option and they run every 20-30 mins so overall its not too bad.

The hotels size with about 50 rooms was what we were looking for and it doesn't feel too soulless or full of families/kids. It has wonderful gardens to the rear that appear shamefully undervalued and used. The pool is of average size and has lovely trees and greenery around it, not hemmed in like others, it maybe bit small if you like to spend a lot of time there, there are too few sun loungers due to space so unless you are there at 9am you will have to make do with deck chairs which are generally available, we were happy with this for the time we used the pool.

Breakfast was good with a lot of selection the quality of the coffee from the machine was very poor though, proper filter coffee would be much more welcome. We didn't stay for any evening meals as we much preferred staying in atmospheric sorrento rather than coming all the way back to the hotel for food.

Overall it was a good hotel for the price and although it is a bit far out of town this had its benefits also.

Staff service, cleaning etc was all very good

Room Tip: You want to be on the 3rd or 4th floor facing west towards sorrento for lovely views and evening sunshine/sunsets.
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Neil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

just enjoyed a two week holiday in the Majestic Palace situated in Sant'Agnello. We found all of the staff, reception, restaurant, cleaners, bar, gardeners, maintenance, kitchen and pool staff very friendly especially with the kids (both aged just under 3 years old) and the staff were very helpful and willing to exchange pleasantries in my very basic Italian. The room was very clean and Maria our domestic made sure we didn't run out of towels and toiletries. The food was very tasty and the restaurant staff were very obliging about tweaking any food that we did not care for, thanks Elena and all of the other staff for looking after us.
The pool area was kept clean and we felt safe knowing that there was a lifeguard on duty everyday, there is a shallow corner with jacuzzi ideal for the children and non swimmers.
the bar had a fantastic array of cocktails on offer and I have to admit to trying a few.
Overall we had a fantastic 14 days and we would go back tomorrow if we could!
Grazie mille a tutti, ciao
da Riccardo e famiglia (Zack e Olivia)

Room Tip: Ground floor if there are children, rooms have access to a patio
  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dorothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

The service was excellent and the communal areas are cared for and are attractive. A good size pool, food was very good- I am a vegetarian and was pleased with the choice available. Hotel rooms are a decent size but would benefit from some updating and TLC. We would stay here again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Selandnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

We have just returned from a two week stay at the Majestic. The hotel staff are very friendly and helpful. Breakfast are ok would have been good to have a change from scrabbled eggs every day !Evening meals start with a buffet salad followed by three other courses some nights excellent others the food was not eaten,I would ask for two starters instead of a main which was no problem!The outside areas need upgrading somedays there were not enough loungers by the pool for everyone.There is a terrace on the second floor which only had four loungers (two were broken)the floor is all coming up and it needs an overhaul its a shame as it was quieter up there away from the road noise. If you want to relax around the pool for your holiday this is not the hotel for you as there is not enough room and noise from the road can be loud.
We enjoyed our stay but would not return due to the poor outside areas,they have a lovely garden at the back which is not used for dining, drinks etc what a shame as this asset could set this hotel above the rest.

Room Tip: Try and ask for rooms on the back as they are away from the road and have lovely views.
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank edanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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