Recently returned from a five night stay in hotel Londra. Prior to arrival I was apprehensive as I had not stayed in 3 star before and I had read some bad reviews but I could never have anticipated the exceptionally poor standards which we experienced at the hotel. On arrival the manager didn't so much as smile but instead proceeded to rant at me for having sent a request for a balcony. If I had only known how pathetic the balcony was I would not have bothered but ultimately her behaviour was a disgrace in the hospitality industry. To make a long story short things went from bad to worse...the management at this place are clearly all consumed with taking money from customers wherever possible without investing anything into improving the services. The décor is from a completely different century, no tea making facilities, no fridge, paper thin towels, crap wifi, a whopping 7 euro a day for air-conditioning, which is essential in these incredibly stuffy rooms. When I asked for an iron another member of staff barked "NO"...how can this be acceptable, it would only cost a small sum to provide a single iron for people with suitcases full of wrinkled clothes. I could only count two friendly members of staff while the others were an absolute disgrace, never even saying hello and always staring and watching your every move if you dared sit by the pool for a few minutes. I have never seen a shower so small in my life...showering became a burden and myself and my mum are not big but god forbid if one was as bending over is not possible in these dangerously small showers. There is absolutely no atmosphere at this place...clearly many guests shared our sentiments and chose to spend as little time as possible there so it is like a ghost town particularly at night while over the fence in a hotel of the same star rating guests were buzzing around enjoying the musical entertainment provided. The pool is small and the only pool I've ever encountered that is not tiled but surrounded by green paint which I got all over my swimsuit...the manager did manage to supplement me for the cost of replacement but like seriously I was not the only one that this happened to so would they not consider improving things for paying customers. I used the pool once only. Luckily we were not on half board as the breakfast was highly inadequate with the same soggy tarts presented for the week, cold tea, rock hard bread, barely no fruit and basically nothing appetising. I was so disappointed as we had been looking forward to this holiday for ages and the hotel really dampened our spirits and I cannot understand how this establishment can maintain a 3 star rating when the 3 star hotels next door are worlds apart with beautiful gardens, well maintained pools, nice windows and balconies and the staff couldn't have manners as awful as those we met. The londra is a good 20 minute walk to the main town and of course the hotel wouldn't dream of meeting customer needs by providing a shuttle...that might require effort and the staff just don't care enough. I strongly advise people to avoid this hotel as Sorrento is a beautiful place but coming back to this dump is dreadful.
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- Also Known As:
- Londra Hotel Sorrento
- Hotel Londra Italy/Province Of Naples