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“Excellent Hotel” 5 of 5 bubbles
Review of Hotel Florida

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Hotel Florida
Ranked #8 of 19 Hotels in Sant'Agnello
Certificate of Excellence
GreenLeadersSilver level
2 reviews
“Excellent Hotel”
5 of 5 bubbles Reviewed 15 August 2014

We stayed here for 10 days leaving 11/8/2014. This is a small, quiet, clean, friendly place. It is located away from the main road and is a short walk to the sea (lift and pontoons) and a steady 15- 20 mins walk into Sorrento. The staff are very happy, helpful and friendly especially Alphonso, Roberto and Marco. The pool, sun loungers and bar area is adequate for the size of hotel. The food in the restaurant is very good- BBQ night good steaks, pizza night and good fish and spaghetti. Thank you for helping make our holiday fantastic!

Room Tip: Ask for a pool view - stunning views into the hills
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heffs3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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447 reviews from our community

Traveller rating
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    56
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Korean first
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English first
Swansea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Had a lovely week at the Hotel Florida. Small, quiet and friendly. Nice pool, could always get a sun bed. Hotel provides towels for use around pool. Buffet style Breakfast was more than adequate. Snacks reasonably priced. Attended pizza night which was good value and tasty. Sorrento is about a 20 mins walk away. Would recommend a visit to Pompeii. We visited last week of July so still relatively quiet. Would definitely stay at this hotel again.

Room Tip: Garden room
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jacq J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

We stayed in this hotel for 11 nights, leaving 1/8/14. Our stay was reasonably enjoyable but the title of this reviews says it all. We settled our bill, in cash, the afternoon before, but, as we left the next morning we were literally chased out of the hotel by Michael who had taken the payment from us. He was shouting and gesticulating saying our bill had not been paid.
He was babbling incoherantly in Italian. I had the receipt but it was in my suitcase.
The whole incident was very disconcerting and really could have spoilt the whole holiday experience. I appreciate it is a different culture but the attitude was totally unecessary.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Fileyholidaymaker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlflorida, Responsabile reception at Hotel Florida, responded to this review, 7 August 2014
Dear Susan and Elizabeth,
Thank you for sharing your feedback on TripAdvisor following your recent stay at Hotel Florida.

It is with great disappointment that I read your review which highlighted about the very last minute misunderstanding. On check-out You were running out the hotel because your bus was leaving. Less than 10 seconds to ruin your “reasonably enjoyable” 11 nights stay with us: on my desk I confused your bill with another room checking out as well, having your same surname. I immediately found out about the bills’ switch and in effect our night guardian run down the road to apologize for that error. I felt terribly abashed and now I have to apologize again for that situation.

It is certainly not our intention to have any of our guests disappointed, as you could check during your stay. As a family-run hotel, the warmth and hospitality of our staff is of paramount importance, and that this feature is a strong determining factor to whether a guest will return. I would like to sincerely apologize again for any inconvenience and discomfort caused during your recent stay with us.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to Hotel Florida in the near future, giving me an opportunity to repair.

Yours sincerely,

Michele
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

The Florida Hotel and Hostel was a wonderful place for us to stay during our week in Sorrento. It's about a 10-15 minute walk into the city centre, but very easy to get to. The staff was incredibly helpful and the rooms were clean. Wifi was strong and the pool is a lovely treat. The restaurant was delicious, and I would recommend eating here at least once during your stay. The food is fresh, and less expensive than meals we had in town.
I would definitely stay here again.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Erika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesund, Norway
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

This is a great place to stay. I stayed in the dorm rooms, which is a true bargain. It was really cheap, and you still had access to all of the hotel area - the pool, the cozy garden, restaurant and so on. The dorm room was new, it had lockers and a nice bathroom for each dorm room. Our room even had a small balcony! The wifi connection was good in our room, and the staff was very nice and helpful. They also offered gluten-free cornflakes and cookies at breakfast. The hotel restaurant is nice, but quite expensive.

The only negative thing about this place is it's location; it's a 15-20 minute walk to the train station (S. Agnello) and also to the city centre, and the sidewalk is very tiny at places. There's also around 500m to the closest shop. However, everything else about this place is very nice, especially considering the price for the dorm rooms. Very good value for money!

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chiccabom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

There were six of us in the group and we got three rooms. Two of the three were located in the garden remote from the main building. These rooms were quiet the four staying there were quite happy. There was a small problem with ants although they were just little black ants and were not a huge problem. Unfortunately, two of us got stuck in a room located right behind the office. We could hear the conversations in the lobby. Worse yet, the entrance to the neighboring hotel was directly across from our room and it was very noisy with people and diesel engines coming and going. We slept pretty well at night until the 5:00am deliveries started across the street.

However, the restaurant here is AMAZING! I never expected such wonderful food and service at a small, out of the way hotel. You must eat at least one dinner in this fine restaurant. We were in Italy for three weeks and I'd say this was in the top 4 or 5 best meals of the entire trip.

Room Tip: Do not stay in the main building if you can avoid it. Ask for a garden room.
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jehdfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

Staff and Owners fantastic. Room was very clean with air con and serviced everyday. Bed really comfy. Meals very good. 20 min walk into Sorrento centre where all the Bars and Resturant's are.
You only realise how good this Hotel is by talking to other holidaymakers about there Hotel's
Thank you for a great weeks holiday to everyone at Hotel Florida

Stayed July 2014, travelled as a couple
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Florida

Property: Hotel Florida
Address: vico Primo Rota, 3, 80065 Sant'Agnello, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Sant'Agnello
#6 Family Hotel in Sant'Agnello
#9 Romantic Hotel in Sant'Agnello
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Florida 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel Florida, with familiar conduction from three generation, is a charming resort surrounded by a traditional lemon and orange garden, located in a pleasant and calm residential area of Sorrento.The Hotel Florida is the ideal place to spend a quite holiday, the green citrus groves and the panoramas of the Sorrento Coast, the gastronomic specialities or the fantastic walks and excursion will make your stay in the Earth of the Sirens' land unforgettable.Sorrento historical center is 20 minutes walking distance. Within 300 metres away there is a typical Sorrentine beach "La Marinella" and a splendid terrace overlooking the sea. Here a charming scene is opened thanks to which it is possible to admire the bay of Sorrento, the entire Gulf of Naples and the Vesuvius. The shopping area of Sorrento or S.Agnello it is only ten minutes on foot.The Hotel Florida has its private swimming pool with wide solarium (free sunbeds), snack and cocktail bar, wide garden area. Private parking.Rooms are classically decorated, and offer free Wi-Fi. Each comes with a satellite TV, a work desk and an en suite bathroom. All the rooms have a balcony, with views of the garden or of the swimming pool. ... more   less 
Reservation Options:
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Also Known As:
Florida Hotel Sant Agnello
Hotel Florida Italy/Province Of Naples

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