I started off getting ready to write this review and read grex9101's review. He reiterated all of my husband's and my complaints. However, I have a few additional ones. We found some of the members of the staff to be less than helpful. When we asked if we could get extra towels for the beach or pool, we were point blank told "no" and to use our bath towels. I don't know about you, but I really prefer to use a clean towel after the beach. Especially when I am paying for it. I requested someone to come up and look at the television to make sure it was working (I was having difficulty with it). I was told someone would check it "tomorrow". I'm still waiting. When we went to check out, we gave the clerk our credit card (as we had spent the majority of our euros before returning to the states) and were promptly informed that we HAD to pay the tax part of our final bill in cash. We were never told this when we checked in or the night before when we asked them to have our bill ready in the morning since we had an early flight. We managed to scrape together enough cash to work it out. We also found the location to be difficult. There were not too many good restaurants near the hotel, so we walked to and from Sorrento each night for dinner. However the 25 minute walk down the insane road was good for the waistline! We did not have a package that included dinner - thank goodness!! Especially if the breakfast, which was atrocious, was an example of the what the dinner was like! They served coffee that that tasted like watered down coffee. Some guests resorted to ordering espresso or cappuccino from the bar at extra expense. We were in Italy for crying out loud! The Italians are known for their coffee! Walking around you noticed oranges literally falling off the trees. So how come we were served what tasted like water with a dash of orange juice for breakfast? They even ruined eggs! There was never any servers in the cellar/dining room in case you needed anything. This didn't even come close to any of the other places we stayed. The rooms didn't even have refrigerators in which to keep a bottle of water cool. And then they even had the nerve to charge a euro for a glass of ice! When we asked the people at the desk for recommendations for good restaurants, they kept pushing one that the owner of the hotel owned. After experiencing the breakfast, I wouldn't eat in their other restaurant if it was the last place in Sorrento! We ended a four city Italian vacation here and this hotel was truly a disappointment. We also read reviews and disregarded the one or two people that were dissatisfied. A huge mistake. This was the trip of a lifetime for us. Thank goodness the other hotels were a pleasure to stay in. All of the additional charges were just short of extortion! When we stayed, the weather was ridiculously hot and to charge for a/c?!?!?!?!? What are they thinking. We were fortunate enough to be on the pool side of the hotel so we didn't experience the problems grex had with the car park side. However, we did see this side and I absolutely believe this was his experience. You also couldn't lock the doors from within the rooms without using the key in the door and locking it from inside. One day I didn't do that and actually had a stranger walk into my room while I was drying my hair!! A simple dead bolt on the inside would solve this problem. The hotel brochure said the hotel had been renovated within the past few years ~ well, I wouldn't hire that person to renovate my garage!!! The pool itself was nice, but as grex stated, there were no lounge chairs to sit around the pool in - probably because the patio area was so small! The shower stalls were so small that if you turned the wrong way, you would be scalded because you would hit the water control inadvertently. We were not the only guests with this complaint. My husband and I are not obese or big people, I don't know how anyone who is large could fit into these showers! Anyone considering staying here should think twice about spending a few more dollars (or euros) and staying elsewhere.
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- Also Known As:
- La Pergola Hotel
- La Pergola Sorrento
- Hotel La Pergola Italy/Province Of Naples