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“Great hotel & destination”
Review of Hotel La Pergola

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Hotel La Pergola
Ranked #18 of 19 Hotels in Sant'Agnello
Preston, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel & destination”
Reviewed 25 August 2012

Just got back from a week at this hotel. Stayed as a couple with my partner, we both loved it.

Any bad reviews are not fair to this hotel at all, only someone extremely fussy would have a problem with this hotel, but if that's the case then why on earth did they not choose a 5 star? There are plenty in the vicinity.

The room we stayed in was basic but perfectly adequate for our needs. As a rule in the area they are not allowed to put tea and coffee facilities in the room due to building regulations and fire risk. Or so we are told by the Thomas Cook airport transfer rep. So we have to take his word on that. Apart from that we have no other criticism of the room.

It had a nice en-suite (although the shower was a little cramped), no gold taps, but again this is not a 5 star hotel. The shower was good and powerful, What more could you want? There are no smells of drains etc. by the way. It had a hair dryer on the wall as well.

The room service was excellent, cleaned and tidied the room every day, provided fresh towels and loo rolls every day. Friendly maids doing it too, always returned my hello's, unlike some countries.

The hotel had a real family feel to it, the same 5 or 6 staff faces worked very hard ALL day EVERY day to their credit. So you got to know each others faces and some names which was nice. All the staff were very friendly and spoke excellent English.

The head waiter Raphael was top class, a real character. But NOT over bearing as others have suggested. He clearly took a lot of pride in his kingdom of the restaurant, and the service it delivered, and it showed to his credit. We enjoyed and will miss his little speeches to each table at night describing whats for tea, with all his funny mannerisms. He was in his element on the Thursday night special outdoor buffet which was excellent. He even dressed up for the occasion in his 'special' uniform. The buffet night by the way was above and beyond expectations, the singer/guitar player was excellent, and then one of the staff Vincenzo came to sing a couple of numbers and he was excellent, his talents wasted on hoteliering!

The food was excellent, and a real surprise. It was restaurant quality every night, and combined with the excellent service felt like you were dining out every night. In my experience half board catering at foreign hotels is usually mediocre and makes you have at least one evening dining out of the hotel to break up the monotony of the food. But not at this hotel. The food choices were varied all week with a couple of choices each day. Some highlights were: Steak night, Lamb chop night. Pizza night. Seafood risotto night. The breakfast is basic and continental style. Cereals, croissants, pastries, fruit etc. But with all the rich food from the night before, you really don't feel like you want fry ups. The lunchtime snack food standard was excellent too.

The rooftop terrace is excellent, with a view all round at the mountains and the sea. Plenty of sun beds and standard chairs. The hotel only has 20 or so rooms, so there's plenty of beds to go round. You can phone down to the bar and they bring up your drinks. All drinks bought during your stay, and any food at lunch just goes on your tab and is paid when you check out. So you don't need to carry your money around which was great. You just sign the receipt when they bring you the drinks. A pint of Peroni is 5 euro throughout the area by the way to help you gauge the expense of things.

The pool is small but perfectly adequate unless you want to use it for exercise and swimming lengths. Most people like myself only go in to cool down, and its perfect for that. The pool has sun loungers around it as well, again not many, but there aren't many rooms so no problem on that front.

The rep and Thomas Cook team at the airports etc. and transfers were all as you would expect, a very high standard as is the norm these days, and our Rep Claire was no exception. Friendly, knowledgeable etc. She had a few difficult customers during our stay trying to evade paying the Naples tourism tax. She seemed to handle them very professionally from what we could see.

Naples Tourism Tax: -nothing to do with the hotel or Thomas cook. The government of Italy has invented it as of July 2011, all tourists are to pay 1 euro per night to the hotel. The hotel collects it on behalf of the government.

Room Tip: A balcony is not essential, they are too small to be useful to sit at. There's no real 'view...
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  • Stayed August 2012, travelled as a couple
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Thank uk_sky_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2012

My family of 5 have just returned from a week stay in the Hotel La Pergola, and we have had a fantastic time, we cant fault this hotel at all, everyone was friendly and very helpful and we met some amazing friends. The breakfast was ok, but the evening meals were delicious, with having 3 different options to choose from. The rooms were very clean and beds very comfortable, I think this is a 3* hotel with a 5* presentation. I will return to the La Pergola again.

  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2012

We booked this hotel for our honeymoon with promises of an 'upgraded' superior room. Well unless you like staying in a hostel this hotel is not for you! It was a disgrace. The room was a small dark area with a bed in the middle, you cant get more minimal than this..a hovel would probably best decribe it. The bathroom stank of sewage. Yuck! We complained as the hotel didnt even know we were there for our honeymoon..no wine as promised..no room as promised. The Manager was AWOL all day and the reception staff were curt and very rude. Apparently the Manager was not able to be contacted!! After waiting six hours the Manager finally showed his face, then showed us a different superior room...REALLY??!! It was the same as the other with a lumpy old sofa in the corner. Apparently one of their 'superior' rooms has a balcony, thats what makes it 'superior'. Well the only thing I would have used it for was to throw myself off of it!! We changed hotels that day as there was no way we were spending one more minute there, let alone the night, much to our expense as Cresta didnt want to know or help us in any way, so had to pay all over again!! This hotel was mis-sold from the outset, as the picture of the bedroom they showed us on the internet in no way shape or form resembled La Pergola. Oh and dont stay here if you want a decent meal or are hungry...Caprese for main course...cheese and tomato salad...I DON THINK SO !!!

  • Stayed July 2012, travelled as a couple
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Helpful?
3 Thank Philw421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sant'Agnello hotels

somerset
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2012

my wife and myself have just returned from a 1 week holiday at the la pergola and must say that we will be going back again as we found the staff was first class as was the food and the rooms cleaned and towels changed daily . ken s

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank lala40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 15 August 2012

My partner and I stayed here for 1 week at the end of July this year ( 2012 ) The staff were nice and helpful apart from one waiter in the restaurant, he was over powering and made us aswell as other guests feel uncomfortable. the food wasn't great and the coffee was awful, I was suprised as it was Italy, having to pay for the Air conditioning was a shock too! I wouldn't recommend this hotel to anyone and certainly wouldn't return.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
Thank Natalie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 August 2012

Clean hotel, pleasant staff. Rooms are rather utilitarian & felt like the better hostel rooms I've stayed in. Food was average, pool is smallish and often full of kids. Easy to get to ferries to Capri or positano. Patio for the bar was just under our window and there was considerable noise until about 11 each night.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2012

We stayed in this hotel as a family of 4 with 2 teenagers & stayed for 1 week. We did like this hotel but if we returned to the area we would have a try another location.

Rooms- The rooms at this hotel where a good medium size (our party was split in two so there was two of us in two rooms). I found the rooms to be very clean. The bathroom was an okay size, the shower was small but it didn’t bother me. Some towels where provided for use within the hotel.
We were situated in a room with a small balcony overlooking the patio below, we had a lovely view of the mountains close by.
From our room we could not hear through the walls into other rooms and there was little noise outside as we slept with the balcony doors open and the screen down every night. There was a T.V with Italian channels and a movie channel which played in English.

Staff-Staff on reception were brilliant, very helpful and pleasant.
All of the ladies working at this hotel where very polite and helped us to feel comfortable, you can tell they worked hard and where happy to chat with you.
The head waiter if you are staying and eating half board is VERY attentive, I got the feeling that he is a perfectionist and was always talking to you trying to make your experience perfect. This for me was too much and he intimidated me a lot. Some people are happy with this level of attention and some (like me) prepare a quick chat with the waiter, the waiter to check everything is okay then leave me to my evening/meal. The head waiter is not everyone’s cup of tea but he is only trying to make your dining experience the best it can be.

Food- As we were eating half board we ate breakfast and evening dinner at the hotel. The breakfast was self-serve and was okay nothing special, I had cereal and orange juice every morning. At breakfast you picked your evening meal from a menu unique to that day. The standard of food was okay.

Location- This hotel was quite a walk from the centre of the town Sorrento, and the roads there where mayhem. There were some shops nearby.

Facilities- There was a small pool but we did not use it. On the last night there was a farewell dinner held outside, with all the guests invited and music provided. It was very lovely night and we said good bye and thank you to staff and guests that we had made friends with.

Overall this was an okay hotel as a not come here expecting a hotel like the ones encountered in Spain, this is a small pleasant Italian hotel. I would recommend this hotel to anyone who is in need of a base so that you can explore on day trips or tours everyday like we did.

  • Stayed September 2011, travelled with family
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Helpful?
1 Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Pergola

Property: Hotel La Pergola
Address: Via Bernardino Rota 13, 80065 Sant'Agnello, Italy
Region: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #18 of 19 Hotels in Sant'Agnello
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel La Pergola 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
La Pergola Hotel
La Pergola Sorrento
Hotel La Pergola Italy/Province Of Naples

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