Just got back from a week at this hotel. Stayed as a couple with my partner, we both loved it.
Any bad reviews are not fair to this hotel at all, only someone extremely fussy would have a problem with this hotel, but if that's the case then why on earth did they not choose a 5 star? There are plenty in the vicinity.
The room we stayed in was basic but perfectly adequate for our needs. As a rule in the area they are not allowed to put tea and coffee facilities in the room due to building regulations and fire risk. Or so we are told by the Thomas Cook airport transfer rep. So we have to take his word on that. Apart from that we have no other criticism of the room.
It had a nice en-suite (although the shower was a little cramped), no gold taps, but again this is not a 5 star hotel. The shower was good and powerful, What more could you want? There are no smells of drains etc. by the way. It had a hair dryer on the wall as well.
The room service was excellent, cleaned and tidied the room every day, provided fresh towels and loo rolls every day. Friendly maids doing it too, always returned my hello's, unlike some countries.
The hotel had a real family feel to it, the same 5 or 6 staff faces worked very hard ALL day EVERY day to their credit. So you got to know each others faces and some names which was nice. All the staff were very friendly and spoke excellent English.
The head waiter Raphael was top class, a real character. But NOT over bearing as others have suggested. He clearly took a lot of pride in his kingdom of the restaurant, and the service it delivered, and it showed to his credit. We enjoyed and will miss his little speeches to each table at night describing whats for tea, with all his funny mannerisms. He was in his element on the Thursday night special outdoor buffet which was excellent. He even dressed up for the occasion in his 'special' uniform. The buffet night by the way was above and beyond expectations, the singer/guitar player was excellent, and then one of the staff Vincenzo came to sing a couple of numbers and he was excellent, his talents wasted on hoteliering!
The food was excellent, and a real surprise. It was restaurant quality every night, and combined with the excellent service felt like you were dining out every night. In my experience half board catering at foreign hotels is usually mediocre and makes you have at least one evening dining out of the hotel to break up the monotony of the food. But not at this hotel. The food choices were varied all week with a couple of choices each day. Some highlights were: Steak night, Lamb chop night. Pizza night. Seafood risotto night. The breakfast is basic and continental style. Cereals, croissants, pastries, fruit etc. But with all the rich food from the night before, you really don't feel like you want fry ups. The lunchtime snack food standard was excellent too.
The rooftop terrace is excellent, with a view all round at the mountains and the sea. Plenty of sun beds and standard chairs. The hotel only has 20 or so rooms, so there's plenty of beds to go round. You can phone down to the bar and they bring up your drinks. All drinks bought during your stay, and any food at lunch just goes on your tab and is paid when you check out. So you don't need to carry your money around which was great. You just sign the receipt when they bring you the drinks. A pint of Peroni is 5 euro throughout the area by the way to help you gauge the expense of things.
The pool is small but perfectly adequate unless you want to use it for exercise and swimming lengths. Most people like myself only go in to cool down, and its perfect for that. The pool has sun loungers around it as well, again not many, but there aren't many rooms so no problem on that front.
The rep and Thomas Cook team at the airports etc. and transfers were all as you would expect, a very high standard as is the norm these days, and our Rep Claire was no exception. Friendly, knowledgeable etc. She had a few difficult customers during our stay trying to evade paying the Naples tourism tax. She seemed to handle them very professionally from what we could see.
Naples Tourism Tax: -nothing to do with the hotel or Thomas cook. The government of Italy has invented it as of July 2011, all tourists are to pay 1 euro per night to the hotel. The hotel collects it on behalf of the government.
- Reservation Options:
- TripAdvisor is proud to partner with LoveHolidays, Booking.com, HostelWorld, TripOnline SA, Evoline ltd and Cancelon so you can book your Hotel La Pergola reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Pergola Hotel
- La Pergola Sorrento
- Hotel La Pergola Italy/Province Of Naples