This hotel is nothing short of appalling. I have stayed in better back packers hostels 20 years ago in comparison to the standards offered by the alleged 3* La Pergola.
We booked well in advance of travel and upgraded to a 'superior' room with a promised "Sea and Versuvious view and room for a third bed" so expecting a larger room than standard basically.
When shown to our room we originally sat down in it and thought there'd been some mistake. The views are distant and partial, the room was so small to walk round the bed you needed to be pigeon toed. To open the wardrobe means the person you are with has to step out of the room into the bathroom as there is simply no space. We complained immediately. The staff looked at us as if to say "oh heavens not another complaint"...it all fell on deaf ears.
The shower had black mould in it, the bathroom black mildew on the walls. The shower was so small you have to have the doors open to avoid a telephone box style bout of claustrophobia. (I'm a 30 inch waist - so not a huge man!), the towel rail fell off the moment a towel ventured near it.
We had booked the room on the basis of air conditioning but a/c seems to be rationed. We were originally told it would cost us 85 euros a week, and the safety deposit box 4.50 euros per day. After a phone call by the receptionist to an anonymous person the prices changed to 50 euros a week and the safety deposit box was free. This still grated given it was an existing part of our package already paid for. They switch the a/c on at reception and then turn it off first thing in the morning so the room cooks during the day (meaning you have to pay more again to cool it down).
The room was furnished dreadfully. Rubbish chipped chip board furniture, a silly little desk that you'd give a 6 year old to do his drawing on. I've seen thicker car wash sponges than the pillows we had.
We were (after 3 days) offered another room - on the first floor, at the back (no views) overlooking the bins. We rejected it - it seemed every room in this dump was to the same standard.
Our tour operator eventually moved us (after 4 days and threats of litigation) and even as we tried to leave the receptionist had the audacity to charge us the 1 euro per night 'Hotel Tax'. We laughed paid her and walked out.
This hotel isn't family run at all...it is run by a bunch of in-experienced receptionists fed up of complaints and scared to resolve anything because the 'family' will tell them off for spending money.
On our return trip to the airport at the end of our stay in the alternative hotel the taxi driver couldn't work out where he had seen us before - we told him he'd dropped us off at La Pergola two weeks earlier. He went on to tell us about the unending stream of unhappy guests that move from the hotel, "it is a bad hotel" he told us - he clearly had more evidence than us.
We are now suing our tour operator for breach of contract for promoting this venue in the way they have done and selling us something that was nothing like a 3* hotel. It is a ill-managed, poorly run, damp, mouldy dump. We have the photos to prove it. My advice would be to keep searching for a better hotel for your holiday.
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- Also Known As:
- La Pergola Hotel
- La Pergola Sorrento
- Hotel La Pergola Italy/Province Of Naples