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“Personal service from a hard working team”
Review of Hotel Serena

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Hotel Serena
Certificate of Excellence
Bath
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Personal service from a hard working team”
Reviewed 23 January 2012

We chose this family run hotel mainly because of its direct access to the nursery slopes where my daughters would be making their skiing debuts.

This made life very easy for them in the first few days, though the graduation to more tricky slopes involves a walk and possibly a bus as the Selva area has no longer blues or easy reds accessible from the nursery slopes.

The staff at the Serena are welcoming and friendly and will do their best to accommodate anything you require. 'Billy' the transylvanian waiter was a particular hit, with his intelligent humour, making our evening meal a real pleasure. The food is generally good, the 'buffet style' starters being particularly tasty. In fact, you could easily manage on just those, though quite often there are another four courses coming along. Dessert time created much amusement, with another buffet type arrangement. The antics of both the children and some of the adults in treating the mass food grab as more of a scrum than a relaxed evening meal was entertainment in itself.

To emphasise how caring the staff are, they prepared a delicious personalised birthday cake for me, having spotted my birthday from my passport! I'm not sure you would get that kind of attention in a 5 star hotel.

  • Stayed January 2012, travelled with family
    • Location
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Helpful?
1 Thank EdisonMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this review, 6 February 2012
Dear EdisonMoon,

Thank you very much for sharing your experience with other travellers.We are very happy to hear that you enjoyed the service and the excellent position of our Hotel. We always try to make our guests happy and that's why we always try to share the happy moments with them.

We hope to see you back in our Hotel Serena,

Best Regards,

Jolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
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English first
Kootstertille
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2012

We stayed a week in this lovely hotel, runned by a great and welcoming family. The hotel is next to slopes and lifts, perfectly suited. The 'dolomiti superski' is really an immense and very good prepared ski area. The hotel has also a ski room with good storage possibilities of skis and boots. The room we stayed in was nice and clean, with long enough beds with good matrasses (we are both 1.80m). The wellness area is very relaxing after a day in the snow. The food is great, with choice on second and main course. We thank the family and their staff for a great holiday!

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Ineke_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this review, 9 January 2012
Dear Ineke_12,

Thank you very much for spending some of your precious time to post a review after your stay with us and for choosing Hotel Serena.

It is very pleasant to read that you had a nice holiday and that you enjoyed the good service and excellent position ski in - ski out! This means that our efforts in making our guests happy are efficient.

We will make our best, to continue providing this service in order to welcome you back in our Hotel Serena.

Best Regards,

Jolanda Kappa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2011

The staff does their very best to make your stay as pleasent as possible. The room is clean, the shower and beds are nice. The diner is good, partly served and partly buffet in 4 courses and you always have a choice.
The wirlpool and sauna are a nice extra, after a day full skiing.
The skilift is directly at the back of the hotel and you can ski all the way back to the hotel.

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Pindadaantje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telSerena, Owner at Hotel Serena, responded to this review, 24 August 2011
Thank you very much for your kind review. Hope to see you again.

Best Regards,

Jolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2011

Hotel staff provided outstanding service, friendly, reliable and chatty. Mario the owner was a special gem. Nothing was too much for our group of 10. Located within 30 seconds of nursery slopes and button lift to other runs. 5 minute walk from town and 2 minutes to supermarket. 4 courses of food were on offer every night and management even laid on a free cake and wine for a wedding anniversary in our party.

  • Stayed March 2011, travelled with friends
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Helpful?
3 Thank RyanReading1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telSerena, Owner at Hotel Serena, responded to this review, 24 August 2011
Dear Sirs,

Thank you very much for your kind review.
We will continue doing our best!

Best Regards,

Jolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 January 2011

This hotel is run by a very friendly family and has a very welcoming atmosphere. The ability to ski in/ski out in a real bonus. The standard rooms are modest but clean and well kept. The food is fantastic! Dinner - A huge hot and cold buffet is followed by your choice for starter and main course. Dessert is then also buffet style with a selection of fruit on offer too. Breakfast - a range of breads and pastries, meat and cheese, fruit etc. Overall a fantastic hotel which we would highly recommend.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Gwezzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
1,442 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 628 helpful votes
Reviewed 28 July 2009

I found the staff of this hotel to have the best attitude in the Val Gardena region. The hotel is run by a family and inspire a family attitude there. It is only five minutes walk from the main cable car, and you can easily see Mount Sasolungo from its balconies.

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
2 Thank TheGlacierist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 April 2009

A sweet 24 bedded hotel with ski-in, ski-out access perfectly situated for the Sella Ronda. The staff were superb, and it had a very homely feel to it, with nothing being too much bother.

The rooms were simple, clean with good facilities, and if you do not get a mountain view room, worry not! it sits in a very picturesque area of Selva and no matter what you are looking at it appears beautiful.

  • Stayed April 2009, travelled with friends
    • Value
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Helpful?
3 Thank Redspangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Serena

Property: Hotel Serena
Address: Strada Puez 22, 39048, Selva di Val Gardena, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Selva di Val Gardena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
#4 Best Value Hotel in Selva di Val Gardena
#23 Spa Hotel in Selva di Val Gardena
#28 Family Hotel in Selva di Val Gardena
#38 Romantic Hotel in Selva di Val Gardena
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Serena 3*
Number of rooms: 24
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Also Known As:
Hotel Serena Val Gardena, Italy

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