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“friendly family run hotel”
Review of Hotel Serena

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Hotel Serena
Certificate of Excellence
Reviewed 25 March 2012

Friendly family run hotel adjacent to the nursery slope. It is possible to ski from and back to the hotel. Assunta and daughter, Yolanda made us very welcome and looked after us with charm and attentive hospitality. The rooms are clean and comfortable. The breakfasts and evening meals were a little repetitive, but the food was of good quality. Family friendly and very welcoming of children. Not good for apres Ski and late nights as the hotel doors are locked at 11pm.

  • Stayed: March 2012, travelled as a couple
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3  Thank UKRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this reviewResponded 3 April 2012

Dear UKRaj,

First of all we than you from the bottom of our heart for finding time to write a review about our Hotel Serena on Tripadvisor.

We thank you very much for your nice words which give us a great satisfaction.

In reference to the "repetitive" food, we offer every day to our guests a buffet breakfast with home made sweets, scrumbled eggs and all sorts of goodies. We understand that the breakfast buffet is every day the same, but we are trying to satisfy all guests which come from various nationalities and have different ways of having breakfast. You see, all that we want is to make our guests happy. That's why we ask you, to give us yout suggestions or requests, during your next stay, and we will try to make you happy.

Please say hello to the whole party from our staff and hope to see you soon.

Best Regards,

Jolanda

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Reviews (208)
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75 - 81 of 208 reviews

Reviewed 5 February 2012

Took a group of 25 skiers last week and we have all the most fantasic week at this hotel. Mario, Assunta and their family are perfect hosts and could not do enough to make our stay the most perfect week. The food and cleanliness are exemplary. I cannot rate this hotel any more highly, wonderful week, a big thank-you.

Room Tip: Go for the superior rooms
  • Stayed: February 2012, travelled with friends
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4  Thank Stewart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this reviewResponded 6 February 2012

Dear Rowbo,

Thank you very much for your kind kind words! Comments like this just keep us going on with a big smile and show us that we are on the right direction to keep making our guests feel happy and "at home".

We hope to see you and all your friends once again...

Best Regards,

Jolanda

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Reviewed 5 February 2012

I don 't normally write in these sites but we had such a wonderful stay.
The management and staff were very friendly and the food was more than one could eat and very good quality.
They even got up early on the day of our departure to make sure we had some breakfast. Can't complain at that.
Hope to be back in the summer to do some walking.
Reeta & Jim

  • Stayed: January 2012
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Thank Reetanjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

We chose this family run hotel mainly because of its direct access to the nursery slopes where my daughters would be making their skiing debuts.

This made life very easy for them in the first few days, though the graduation to more tricky slopes involves a walk and possibly a bus as the Selva area has no longer blues or easy reds accessible from the nursery slopes.

The staff at the Serena are welcoming and friendly and will do their best to accommodate anything you require. 'Billy' the transylvanian waiter was a particular hit, with his intelligent humour, making our evening meal a real pleasure. The food is generally good, the 'buffet style' starters being particularly tasty. In fact, you could easily manage on just those, though quite often there are another four courses coming along. Dessert time created much amusement, with another buffet type arrangement. The antics of both the children and some of the adults in treating the mass food grab as more of a scrum than a relaxed evening meal was entertainment in itself.

To emphasise how caring the staff are, they prepared a delicious personalised birthday cake for me, having spotted my birthday from my passport! I'm not sure you would get that kind of attention in a 5 star hotel.

  • Stayed: January 2012, travelled with family
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1  Thank EdisonMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this reviewResponded 6 February 2012

Dear EdisonMoon,

Thank you very much for sharing your experience with other travellers.We are very happy to hear that you enjoyed the service and the excellent position of our Hotel. We always try to make our guests happy and that's why we always try to share the happy moments with them.

We hope to see you back in our Hotel Serena,

Best Regards,

Jolanda

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Reviewed 2 January 2012

We stayed a week in this lovely hotel, runned by a great and welcoming family. The hotel is next to slopes and lifts, perfectly suited. The 'dolomiti superski' is really an immense and very good prepared ski area. The hotel has also a ski room with good storage possibilities of skis and boots. The room we stayed in was nice and clean, with long enough beds with good matrasses (we are both 1.80m). The wellness area is very relaxing after a day in the snow. The food is great, with choice on second and main course. We thank the family and their staff for a great holiday!

  • Stayed: December 2011, travelled as a couple
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3  Thank Ineke_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSerenaSelva, Proprietario at Hotel Serena, responded to this reviewResponded 9 January 2012

Dear Ineke_12,

Thank you very much for spending some of your precious time to post a review after your stay with us and for choosing Hotel Serena.

It is very pleasant to read that you had a nice holiday and that you enjoyed the good service and excellent position ski in - ski out! This means that our efforts in making our guests happy are efficient.

We will make our best, to continue providing this service in order to welcome you back in our Hotel Serena.

Best Regards,

Jolanda Kappa

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Reviewed 11 April 2011

The staff does their very best to make your stay as pleasent as possible. The room is clean, the shower and beds are nice. The diner is good, partly served and partly buffet in 4 courses and you always have a choice.
The wirlpool and sauna are a nice extra, after a day full skiing.
The skilift is directly at the back of the hotel and you can ski all the way back to the hotel.

  • Stayed: March 2011, travelled as a couple
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3  Thank Pindadaantje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telSerena, Owner at Hotel Serena, responded to this reviewResponded 24 August 2011

Thank you very much for your kind review. Hope to see you again.

Best Regards,

Jolanda

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Reviewed 6 March 2011

Hotel staff provided outstanding service, friendly, reliable and chatty. Mario the owner was a special gem. Nothing was too much for our group of 10. Located within 30 seconds of nursery slopes and button lift to other runs. 5 minute walk from town and 2 minutes to supermarket. 4 courses of food were on offer every night and management even laid on a free cake and wine for a wedding anniversary in our party.

  • Stayed: March 2011, travelled with friends
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3  Thank RyanReading1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telSerena, Owner at Hotel Serena, responded to this reviewResponded 24 August 2011

Dear Sirs,

Thank you very much for your kind review.
We will continue doing our best!

Best Regards,

Jolanda

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Additional Information about Hotel Serena

Address: Strada Puez 22, 39048, Selva di Val Gardena, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Selva di Val Gardena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
#2 Best Value Hotel in Selva di Val Gardena
#26 Spa Hotel in Selva di Val Gardena
#28 Family Hotel in Selva di Val Gardena
#38 Romantic Hotel in Selva di Val Gardena
Price Range: £37 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Serena 3*
Number of rooms: 24
Reservation Options:
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Also Known As:
Hotel Serena Val Gardena, Italy

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