We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quaint, fantastic ski-in...ski-out, excellent service and very friendly”
4 of 5 bubbles Review of Hotel Serena

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Serena
Certificate of Excellence
Surrey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Quaint, fantastic ski-in...ski-out, excellent service and very friendly”
Reviewed 8 April 2009

A sweet 24 bedded hotel with ski-in, ski-out access perfectly situated for the Sella Ronda. The staff were superb, and it had a very homely feel to it, with nothing being too much bother.

The rooms were simple, clean with good facilities, and if you do not get a mountain view room, worry not! it sits in a very picturesque area of Selva and no matter what you are looking at it appears beautiful.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Redspangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

204 reviews from our community

Traveller rating
    130
    48
    12
    10
    4
See reviews for
72
75
2
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2009

On arrival at Hotel Serena we found an old smelly sock and rubber glove left by the cleaner - nice greeting to our dark pokey attic room! Otherwise the welcome was friendly. However what really lets this very expensive hotel down is the food. There is a salad buffet in the evening - and we were so thankful that there was at least this to eat as there was nothing else worth eating. We are (like so many others who have stayed here) vegetarians and no effort was made to create nutritious meals for us. We looked forward to the desserts but there was such a scrum to get to the buffet that it was all gone by the time we got there - it didn't look like it was worth haing anyway so like another customer, we ate fresh fruit.
This hotel is just not worthy of it 4 star rating. I am sure carnivores are having a wonderful time here as they are well looked after and the host happily fusses around them. We asked for improvements to be made to our meals but he wasn't interested and nothing changed.

I would never stay at this hotel again and I couldn't recommend it. it's a shame as it really ruined our holiday in the lovely Selva.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank LindyHopEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leigh england
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 February 2009

Just returned from the serena hotel after a skiing holiday, we were not happy with a number of issues the food left a lot to be desired. The breakfast buffet was very limited with no hot option the bread was invariably stale and served up again for evening meal. The salad buffet was the highlight of the meal the main course had no vegatarian option and the portions were very meagre and unappetizing. The sweet buffet mainly consisted of various cakes which were dry and uninspiring, we generally had a piece of fruit for sweet. the rooms were clean and also the general hotel. I reported a couple of issues to the management but they were not addressed all week, the wellness centre was ok but they did not provide water a standard requirement were there are saunas and steam baths. We have stayed in selva previously in a 3 star hotel which was far superior, overall we were very disappointed with the hotel

  • Liked — cleanliness
  • Disliked — food
  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank oddwood2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nantwich
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 February 2009

Now stayed twice at the Hotel Serena. The owner Assunta and her husband Mario are amazing hosts and they made our stay the best ever in all the 18 years that we've been skiing! The whole of the hotel is beautifully cared for with good bar area (nibbles always made available). The food is out-of-this-world. A joyous salad bar included with every dinner would be enough for most people - and the rest of the courses well-prepared and imaginative. From the hotel you ski down to a drag lift that gives you access to the whole of the Sella Ronda. Certainly looking forward to another stay before I hang up by skis!

  • Stayed January 2007, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snOwing8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SW
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 January 2009

Every year we trawl through the offers from ski holiday websites to find good accommodation. Hotel Serena's website sold it to us - it looked fantastic. In particular the food was praised so we paid over the odds to go on holiday here for Christmas and ski.

As vegetarian it is very difficult to find accommodation where there is a chef prepared to cook properly for you. Based on all the information available we chose this hotel. However it failed miserably for vegetarian food and I would NOT recommend it. We went very hungry at this hotel and had to fill up on bread - even at the festive Christmas eve and day dinners, while we watched everyone else digging into lovely plates of food.

This hotel was not worth the money.

  • Liked — location
  • Disliked — food
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KromedomeSw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telSerena, Owner at Hotel Serena, responded to this review, 24 August 2011
Dear Sirs,

First of all we thank you very much for you review. We are very sorry not to have satisfied your expectations. You see, not having many vegetarian guests, we try every time to make them choose what they would like to eat. In addition we prepare every day a very nice buffet with more than 20 vegetables (cold-warm) and give choice to our vegetarian guests for the main meal, between cheese, fish, eggs and vegetables thinking that this can fulfill their necessities. Please we invite you to give us some more comments on what would be an appropriate vegetarian meal except from Appetisers, First Course, Main Course and Desserts' Buffet which we already offer to our guests.

I remain at your disposal for any further information and wish you a wonderful day!

Best Regards,

Jolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milan
1 review
Reviewed 3 May 2008

Ottima posizione sulla pista! ogni anno c'e una novita! Mario e Assunta ci hanno trattati benissimo e hanno fatto sentire noi e i nostri figli come a casa. Disponibili 24 ore al giorno! Il mangiare vario freschissimo e abbondante! Merita veramente!

  • Liked — Ospitalità
  • Disliked — Meteo
  • Stayed February 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Oliva
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2007

I was in a Party of 10, and we all enjoyed our stay. Mario, his Wife & Staff were very friendly and hospitable, always looking to oblige. The Food was Excellent, especially the range of buffet starters. Good access for the Slopes. We will definately be back.
David S

  • Liked — Made very welcome, clean & comfortable
  • Disliked — No Internet Acess in the Room
  • Stayed January 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank fuerteventuranorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Selva di Val Gardena hotels
0.0 mi away
Hotel Acadia
Hotel Acadia
#23 of 97 in Selva di Val Gardena
339 reviews
0.2 mi away
Hotel Armin
Hotel Armin
#26 of 97 in Selva di Val Gardena
207 reviews
0.4 mi away
Giardin Boutique B&B
Giardin Boutique B&B
#12 of 97 in Selva di Val Gardena
207 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Linder
Hotel Linder
#36 of 97 in Selva di Val Gardena
151 reviews
0.4 mi away
Hotel Freina
Hotel Freina
#19 of 97 in Selva di Val Gardena
141 reviews
0.4 mi away
Hotel Miravalle
Hotel Miravalle
#39 of 97 in Selva di Val Gardena
171 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Serena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Serena

Property: Hotel Serena
Address: Strada Puez 22, 39048, Selva di Val Gardena, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Selva di Val Gardena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
#3 Best Value Hotel in Selva di Val Gardena
#22 Spa Hotel in Selva di Val Gardena
#28 Family Hotel in Selva di Val Gardena
#38 Romantic Hotel in Selva di Val Gardena
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Serena 3*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Hotel Serena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Serena Val Gardena, Italy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing