I stayed at this property with a friend during a one week organized hiking tour in July of 2014. We had booked the so called Luxus suite as we didn't want the supposedly substandard single rooms, nor did we want to share a bed in a double room. For some unfathomable reason we were first placed in a suite on the ground floor, which was cold, dark and without much of a view. This was quickly remedied however as soon as we pointed out that we'd prefer a room higher up in the building.
In short this is an OK but not great hotel. Selva is such a small village that anywhere there is going to be more or less centrally located. Staff was friendly, generally speaking. Housekeeping did a good job, our room (suite) was always clean. The gym is sufficient. I didn't make us of the spa/swimming pool area except to have a massage which was decent but not great.
Service in the hotel restaurant was often erratic and unprofessional. I got the impression that I was their first guest ever to suffer from certain food allergies, though obvously this cannot be the case: somehow my special needs were always turned into a big issue at dinner time, which made me uncomfortable, and the food I'd get finally was often disappointing. And at breakfast it wasn't until the second or third morning that they got me the kind of milk/youghurt that I need. On the other hand, I was brought organic bread and marmalade and whatnot, that had been bought especially for me presumably, yet that had nothing to do with my needs whatsoever... Another disappointment: wifi only works in the lobby, not at all in the rooms or anywhere else in the hotel.
Checkout was not handled professionally at all. Though our stay had been purchased and paid as part of a pre-paid package tour, we were made to pay some Italian tax directly to the hotel. When I protested, instead of insisting that I pay, they should have settled the matter with the travel agency, that supposedly had neglected to inform me and my friend of this tax.
Selva is a pretty picturesque village in the Dolomites, which are gorgeous, great for hiking in the summer and skiing in the winter. If i were to return, would I stay at this hotel again, wieghing in the pros and the cons? Probably not.
- Official Description (provided by the hotel):
- Innovation in harmony with nature - that's the goal at the Gran Baita Sport & Wellness Hotel****s. We've put a lot of effort and thought into creating the special atmosphere at the leading mountain resort hotel in Wolkenstein in Groden / Selva di Val Gardena. Situated in the village center, but with an extensive park-like garden, the Sport Hotel Gran Baita invites you to enjoy the legendary panoramic view of the Dolomites (which UNESCO has declared to be a World Heritage Site). Mild mountain air together with a wide range of wellness activities, sports, and culinary specialties - it's an experience for all the senses! The wellness facilities at the Gran Baita allow you to experience a new dimension of spaciousness and comfort, of warmth, light, and water. Throughout our hotel complex, you'll encounter a casual atmosphere characterized by unobtrusive luxury and harmonious design. And the philosophy of our 4-Star Superior Hotel is based upon carefully prepared culinary specialties and a truly remarkable assortment of wines. The Gran Baita in Wolkenstein / Selva was constructed in the early 1960s by the parents of Carmen Puntscher. It's a family-operated hotel where we've devoted a lot of attention to the smallest details. We and our team are looking forward to providing you with a maximum of comfort and service so that you can enjoy the best vacation of your life. Yours truly, The Puntscher Perathoner Family ... more less
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- Also Known As:
- Gran Baita Sport & Wellness Hotel Val Gardena, Italy