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Savoy Dolomites Luxury Spa Hotel
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Reviews (303)
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Reviewed 5 December 2011

Went skiing in January. Got a family room/junior suite as was travelling with two kids. The rooms was spacious and comfortable. Ideal for families but could do with a drying cupboard for ski clothing, we ended up cranking the heat up in the bathroom overnight and putting clothes in there, not ideal. The food was good and bar lovely. The best part was the pool and spa, great. Got a bit bored of the food and the hotel never really did any typical pasta dishes, which I was really looking forward to as being in Italy. They also served meals late and struggled to understand our kids needed to eat earlier. They did accomodate them but it was all a bit hard. The kids play room however is not family friendly. It is located downstairs away from the bar and restaurant with no visibilty for parents. The room has only limited games not suitable for kids older than about 5 and there is an entry point to the hotel at the back near the kids room where someone could enter unseen. The only other point was it was a bit of a hike with the kids to ski school. Its great for adults as you ski in and out but ski school was a bit of a distance. Did really enjoy the stay but would have prefered a breakfast only to allow us flexibility with the kids eating options.

Room Tip: The Junior Suite is ideal for a family to young kids.
  • Stayed: January 2011, travelled with family
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2  Thank auzzieVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

We stayed for a week and the hotel was excellent in every respect. The food was superb and though it was a set menu, there was complete flexibility to change any item. The staff were multi-lingual and attentive without being intrusive. Facilities also brilliant, particularly the spa and swimming pool which was never full. The surrounding area was glorious for walking with dozens of excellently set out paths for all tastes and fitness levels - gondolas to nearby peaks easily accessed without the need for transport. We took a hire car to get to the hotel but never needed to use it during our stay. The only downside was that we travelled from Verona on a Saturday and the roads (autostrade and side roads) were all very busy. We couldn't recommend the hotel highly enough.

  • Stayed: August 2011, travelled as a couple
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2  Thank wellineverUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2011

Very warm service, spacious and comfortable room with balcony, nice view, quiet location near commodities. Innovative and healthy gastronomic food with a large choice : we stayed 2 weeks and we never had twice the same menu. Large and warm swimming pool (indoor and outdoor). We did not try the spa. We highly recommend and expect to come back !

  • Stayed: August 2011, travelled as a couple
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1  Thank ParisAlainb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2011

With my family (wife and two daughters) we spent a wonderful week skiing (March, 5-12) in the beautiful Dolomites while staying in this hotel. Although I visit a lot of hotels, this one is one of the best I have experienced. The atmosphere is warm and welcoming, the team is always kind and garantees a high standard of service. The interior is luxurious and the rooms are nice and elegant, breathing the typical combination of South Tirolean and Italian styles. One of the main qualities of the hotel though is its kitchen, that serves delicious and healthy dishes in an original combination of ingredients, creating exquisite flavour and taste. The hotel is well positioned in Selva and you can step on your skis from the door of the hotel. And at he end of the day it provides an excellent possibility to relax in the wellness area. The hotel is not cheap, but it is well worth every penny, and we certainly intend to go back there again.

  • Stayed: March 2011, travelled with family
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4  Thank Rene1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2011

I extensively researched a number of hotels in the Italian Dolomites for a ski trip before deciding on Hotel Savoy in Selva Gardena. Before booking our 6 days there, I specifically asked them if our requested dates were during Italian school vacation as we did not want to be around a bunch of noisy children. They immediately replied no and assured us that there would be no issues re children. So, we booked a room here for 440 euros/nt. (= $600/night) for 6 nights of halfboard.

Despite having expressed concern about loud children, we were given a room next door to the owner’s suite which housed him and his constantly wailing 2-month old as well as 4-5 other members of his family! The baby screamed at all hours (5pm, 7pm, 10pm, etc…). During one evening of particularly prolonged loud bawling, we called down to the Front Desk and the owner himself answered. I mentioned that the baby had been loudly crying for a while and would it be possible for the baby to be placed in a different part of his suite away from our adjacent wall. He curtly told me “No, the baby is not a machine.” I then asked if we could please switch rooms and was told no, that they were fully booked. So we had no choice but to endure the crying for the rest of our stay from our $600/night room. Nice!

To make it worse, badly behaved children could be seen and heard rolling around on the floor of the Hotel’s dining areas during mealtimes. It felt like we were vacationing in Romper Room! Also, despite asking on arrival about the presence of children at dinner time and being told that no children sit in the main Dining Room, our table for the week was next to a table with a 3 year old.

The chef tried to be inventive but I was not a fan of their sliced raw venison (ie. venison capaccio), parsnip soup, beet root ravioli or suckling pig terrine. It was also strange that they refused to let us have tap water at dinner. When we asked for it, we were told by the waiter that they “cannot sell tap water” and so therefore they “cannot serve it”. However, they were more than happy to sell us bottled water.

Hotel Savoy is technically a nice place with amenities commensurate with a 4 star hotel. But, if you are looking for a relaxing quiet spot, as well as for a place that puts guests first and does not aspire to be a raucous kindergarten, Hotel Savoy is definitely not for you. I really I wished that the Hotel Savoy could have been honest about the children issue so we could have gone with our other hotel choices in the Dolomite region (La Perla or Rosa Alpina) instead.

  • Stayed: March 2011, travelled with friends
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16  Thank Jemimagold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChritophV, Owner at Savoy Dolomites Luxury Spa Hotel, responded to this reviewResponded 14 March 2011

Dear guest

We are sorry that you did not enjoy your holiday with us here at the Hotel Savoy, and we have contacted you personally to express this, however we do feel that you have exaggerated your complaints.

We are disappointed that you feel you were misinformed about the dates of Italian holidays. We have checked back through the copious correspondence that we entered into before your arrival, and cannot find any reference, either yours or ours, to Italian holidays.

Be that as it may, your comments about the owner’s family do not appear in any way fair. On the occasion that you are referring to, the 2-month old baby cried for 2 minutes at 21.30 and then no more. His mother is extremely conscious of any noise he makes, and at the slightest noise will move him to the other end of the suite. We have had no complaints from the occupants of your room either before your arrival or since.

It may be that in America children are not considered important, however here in Italy the family is considered fundamental to the culture, and children are integral to this society.

To briefly address your points about our cuisine – it may be that our kitchen produces sophiticated dishes. As you will see from our other reviews, most guests appreciate this. They also produce an excellent steak and chips on request.

In America tap water is often provided free of charge in diners, and you will always get free coffee top-ups. In Italy we have a different culture. It is not customary to drink tap water with dinner and so, just like any other hotel in the region (eg La Perla, Rosa Alpina), we offer bottled water for our guests to purchase with their dinner.

We recommend that on your future travels in Italy you book a hotel where children are not allowed, although as we have already intimated, this will not be easy to find.

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