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“Top location but service too negligent”
Review of Hotel Helvetia

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Hotel Helvetia
Ranked #2 of 22 Hotels in Sestri Levante
Certificate of Excellence
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Top location but service too negligent”
Reviewed 6 October 2013

Clearly the number one reason to choose this hotel is its location. It is beautifully situated overlooking Baia Silenzio. We had a nice spacious and light room which could easily accomodate two adults and a child. The terrace is a great place to spend time and enjoy the scenery. Hard to beat in Sestri Levante.

Parking of your vehicle is difficult in Sestri Levante but the hotel has a few lots though they are not within walking distance. No issue as you are unlikely to need your car.

However, as Hotel Helvetia targets to be a top hotel, as also reflected in their pricing, we were disappointed about the level of service. It is very laid back, clearly conveying that in the summer time it will always be fully booked, no matter of the service. Bicycles offered at the courtesy of the hotel are mostly disfunctional, flat tire, broken chains etc. and little desire to fix it. Wifi, likewise offered free of charge is frequently not working or very slow as apparently too many guests try to use it at the same time.
Breakfast is ok, though we would have expected more variety.

Clearly, those are all minor issues but for a hotel at this price we would have expected a bit more effort to offer a service matching the aspirations of Hotel Helvetia.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Araukarie-Soden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level 6 Contributor
74 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 2 October 2013

My husband, mother, father and I just returned from a wonderful holiday at the Hotel Helvetia. I had to rebook rather last minute and had to give up my sea view rooms. I thought this would be a problem but it was in no way an issue. We had 2 Junior Suites Garden View and we loved them.The views from everywhere at the hotel are amazing. There are so many places to go with loungers you will never be fighting for them. The beach is right there and so is a great beach bar and restaurant. It's not part of the hotel but it's close enough to feel like it is. It's a great place for a long lunch of caprese salad and a bottle of wine. The hotel breakfast area is where you can have sunset spritzes. The view is out of this world. The pool (and upper heated pool) changes colors at night lending a really cool/sexy feel. There are a lot of shops in town right there, easy walking pedestrian area. We walked 2 nights to the Restaurant Portobello. It's right on the beach and has a nice romantic feel. You can walk there either on the beach or through town. We had a wonderful stay and I would go back tomorrow if I could. The management and everyone who worked there were all incredibly nice.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank goodtrips01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danville, California
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 September 2013

The hotel, the vies and the staff were fantastic, We loved this hotel. Roberto was the perfect host to start our stay. He helped with the parking , luggage and check- in... It was our best welcome of the whole trip. The view was spectacular. The breakfast was probably the best we had during the trip..Luhansk you for those wonderful baked apples each morning. We had the option of sitting on a beautiful terrace, the location was great to take the train to the Cinque Terra. Loved everything about this stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 September 2013

Great hotel wonderful staff. Location is great with bars and restaurants very close. Very very clean and wifi is free and good. Great pool and views are spectacular. A little bit more info on how to use some facilities would be good but the staff( family) are very helpful once asked. Everybody speaks English which makes it easier for those of us who are mono lingual. I can recommend this as a great place to stay whilst visiting the Italian riviera.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jpontey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 September 2013

In terms of location, this is the best hotel in the town of Sestri Levante, overlooking amazing Baja del Silentio. We had a very nice and spacious room overlooking the bay, with 2 bathrooms and a baby bed. It was very bright, large and clean. Staff were all very friendly and helpful in a natural way, and seemed to love children. Only the breakfast is below the general high standard of this hotel (the bread is low quality, the juices industrial and the cheeses and ham not of very good quality).

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank linaZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 September 2013

We just stayed at the lovely Hotel Helvetia last week. I thought that I was booking a hotel in one of the Cinque Terre towns. My husband noticed it right before we left but said we shouldn't change it because it looked great. We absolutely fell in love with Hotel Helvetia and the town.

Hotel Helvetia really pays attention to all the details. The rooms are nicely decorated. Fine Italian sheets. Friendly helpful staff. We felt it really was an excellent value too.

We did take the train to Cinque Terre and hiked the one trail. Which was beautiful but so packed with tourists in the blazing hot sun. We came back all hot and totally grateful for where we ended up & that I had made such a good mistake. Then we took a cool dip in the pool and looked out to the picture perfect town from the pool edge. What a great start to out Italy vacation.



Stayed September 2013, travelled as a couple
Helpful?
4 Thank DarleneSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 August 2013

Stayed at the hotel in August 2013 with family including 2 children (booked
2 rooms).

+ Great place to stay. Small hotel and hence the service is more personalized
+ Excellent staff who go out of the way to make you welcome and comfortable
+ Free wifi
+ Very nice rooms that have all the amenities (aircon, Sky TV box etc)
+ Owner run/managed hotel
+ Great location. Small beach right in front of the hotel. Everything else is walking distance.
+ Has bicycles for guests use
+ Pool overlooking the bay
+ Secure free parking for guests cars (slightly away from the hotel, however hotel staff arranged for the cars to be brought to the hotel when needed)
+ Generally all recommendations by hotel staff regarding restaurants turned out to be very good

We had a great time. Thoroughly enjoyed our stay here. Highly recommended.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank i_ahmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Helvetia

Property: Hotel Helvetia
Address: Via Cappuccini 43 | Baia Del Silenzio, 16039, Sestri Levante, Italy
Region: Italy > Liguria > Italian Riviera > Sestri Levante
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Sestri Levante
#1 Luxury Hotel in Sestri Levante
#1 Romantic Hotel in Sestri Levante
#3 Family Hotel in Sestri Levante
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Helvetia 4*
Number of rooms: 21
Official Description (provided by the hotel):
Boutique hotel, direct to the beach, private pool overlooking the sea, tranquil and romantic hotel, perfect for couples Wi-Fi and bicycle free of charge ... more   less 
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Also Known As:
Helvetia Hotel Sestri Levante

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