We stayed in the hotel-owned apartments right next to the building. Our rooms were not adequately cleaned. The staff was helpful and friendly, but the owner and his sons were frequently rude and intentionally unhelpful. When several of our party were locked inside the apartment and some locked out due to the jammed door to our suite, the owner and his sons simply declared it was not possible, and we had to be very insistent that they come and address the problem. The door remained unfixed; we had to leave it open the rest of our stay. Our toilet broke on the first day, and it took four days for them to send a plumber; they sent no one to clean his mess. Our shower broke, and it took a week for them to send plumbers (who were themselves very nice and capable). Though it didn't bother me, the music the hotel plays some days and nights is very, very loud. I could have ignored the lack of cleanliness and the constantly breaking utilities, but the service was simply too awful. The owner and his sons were surly and downright mean at times, and the reception desk was often vacant. Avoid this hotel.
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- Also Known As:
- Hotel Clitunno Spoleto, Italy - Umbria