There is no question that Spoleto is beautiful and there is no question that it has one of the prettiest opera houses - built with traditional boxes but with a huge modern stage. Spoleto shops and restaurants also give a traditionally warm Italian welcome to visitors but sadly not the Hotel dei Duchi, where the sole receptionist on duty when we arrived was surly, ill-tempered and a general fright.
Everything was too much trouble for her once she bothered to look up to see who was standing in front of her, daring to disturb her solitude.
I asked for a quiet room and was given the room next to the main staircase. With wooden and tile floors, possibly the noisiest in the hotel. I was moved with "this is the last possibility" - in a hotel which seemed near empty...
Was there WiFI? Yes. Did it work? No. I asked the receptionist if she might reset the system. 'Not possible.' (I later asked an Italian friend to ask her and it was done immediately.)
The rooms are adequately appointed and everything worked fine, but there was a layer of dirt in the bathroom which did not inspire confidence, in spite of elaborate paper wrappings on the loo.
And, oh boy, are the walls thin. In the early evening one heard a couple getting revved up for a night of passion; and the following morning they had a blazing row. Equally loud on both occasions...
The bar was not open when I returned from the theatre and I did not fancy the buffet breakfast.
Was there anything that I would recommend about the Hotel dei Duchi? Well, yes, the bed was firm and one of the most comfortable I have ever slept on. But would I ever stay again? Not while there is the grumpy receptionist who couldn't care less for her customers... This hotel proudly displayed four and a half Trip Advisor stars. I give it one only.
However wonderful a hotel is, surely it can ever really only be as good as the staff who work there?
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- Also Known As:
- Dei Duchi Hotel
- Dei Duchi Spoleto
- Hotel Dei Duchi Spoleto, Italy - Umbria