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“Excellent place to stay”
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2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Sulmona, Province of L'Aquila, Abruzzo

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Rosemary...
1 review
“Excellent place to stay”
Reviewed 21 September 2017 for a stay in August 2017

Great apartment in perfect location for exploring, as centrally located with Piazza on the doorstep. Narda was a fantastic host, Apartment was clean and modern and would thoroughly recommend for anyone travelling to Sulmona.

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
freddydi
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful town bad experience!”
Reviewed 30 July 2016 for a stay in June 2016
2
people found this review helpful

We took a chance renting this apartment in the center of the beautiful town of Sulmona because there were no reviews about this place. The only reason we picked Sulmona is because my family lives in a town close to it. The apartment was clean, but smelled like moth ball I'm guessing for being closed for so long! The air wasn't working, we didn't have enough towels, there was no internet or wifi!! It took the owner two days to come fix the air and two days to bring extra towels! But the worst part is that the owner won't give us back out 150 euros deposit and is accusing us of stealing towels!!! This was the beginning of our 21 days trip to Italy, why would we want to carry around towels!! We stayed in 5 different rentals throughout Italy and had great experiences at each of them. They are also keeping out deposit for not washing a few dishes and blaming us of sticking gum in a chair! I think this lady needs to learn more about customer service and not steal from her customers just because no one else is renting her place. We really loved this town and were planning on coming every year to visit the family, but we will never stay at this place again! We are waiting and hoping that Tripadvisor can help us, because we are disputing this claim!

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Aug 2016
Anche per noi proprietari di casa è stata una BAD EXPERIENCE!
Siamo felici che il Sig. Freddy abbia deciso di non prenotare più presso la nostra struttura. Diversamente da quanto il Sig. Freddy afferma, la nostra struttura viene impegnata tramite diversi canali e ci spiace che i primi ospiti (tramite Tripadvisor) abbiano mostrato così poco rispetto nei nostri confronti. A solo un'ora dal loro arrivo ci è stato richiesto un secondo mazzo di chiavi, e gli ospiti sono stati soddisfatti in meno di un'ora. Non appena ci è stato segnalato il problema all'aria condizionata gli abbiamo mandato il tecnico ed il problema è stato risolto in meno di 24 ore. La biancheria da bagno era abbondante, ce ne sono state chieste altre e gliele abbiamo fornite.
In risposta alla nostra gentilezza e cortesia, il giorno del check out il Sig. Freddy non attende l'arrivo dei proprietari di casa e lascia entrambe le chiavi in casa. Siamo rimasti a lungo ad aspettarlo e lo abbiamo chiamato, ma a nulla è servito Entrati in casa abbiamo trovato chewing gum appiccicato su mobili e lenzuola, biancheria mancante, stoviglie e cucina sporche e bruciate e una grande macchia indelebile sul divano (chissa' perché non rispondeva al telefono ed è andato via prima dell'orario stabilito e senza riconsegnare le chiavi!!!), per concludere scrive una review completa di offesa alla lady scrivente.
Attualmente la struttura è occupata da una splendida coppia di ragazzi francesi.
Cordialità
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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