The location with an excellent view of the valley and the mountains from every room is unbeatable. The rooms are spacious and have nice balconies. The interior of the rooms is somewhat old fashioned and some modern design would certainly make a positive difference, nevertheless they are quite comfortable. Breakfast was good and offered a very good veriety of food. The rooms come with half board, i. e. dinner which was tasty although somewhat conservative. The hotel has a Michlin-star restaurant offering very good and innovative cooking.
Service staff is mixed, some very attentive and some scatterbrained.
Negative experiences were the Euro 5 charge for internet use, the 45 min wait for room service with an extra Euro 20 service charge for the room service. Also the lunch menu on the terrace was limited to the hours of 12:30 to 1:45 pm, outside of this time bracket there were about 4 boring dishes available, 3 of them cold.
The hotel is expensive, but all in all I recommend the place if you can live with the shortcomings .
- Official Description (provided by the hotel):
- The 5* Hotel Castel guarantees all the required comforts and services in order to make you feel, as guests, perfectly at ease. A discreet service in an elegant and stylish ambience, the haut cuisine and the dream landscape are the adyllic frame of a relaxing break from everyday life. Whether you would like to relax yourself sorrounded by an exclusive atmosphere, or give yourself a wonderful thermal vacantion or just enjoy the enchanting view over Merano, you will be pampered by the regards and cares of the qualified team of the hotel.You are in the heart of south-tyrolean mountains. From the huge terrace you can enjoy a dream panorama on the Adige Valley and the city of Merano. All around you the enchanting mountains of South Tyrol. The beauties of nature wake up and come to life alrealdy in the early morning. A deep breath on the balcony of your room in order to taste and enjoy the sparkling morning air and the enchanting natural view: this is the perfect way to start a new relaxing day in South Tyrol.The best service is discreet, but it is able to satisfy every wish and request or doesn´t let them occur. The hostess Evelyn Dobitsch and the young host Daniel Dobitsch ensure that you have everything you need in order to feel completely at ease, like home. Even the kind cares of the personal of the hotel contribute to achieve this perfect condition of well-being of the guests.Chef Cerhard Wieser offers his guests an excellent haute cuisine. The two Michelin stars guarantee an absolut refinement of food and a sophisticated peculiarity of flavours. Chef Wieser serves both the restaurant of the hotel and the trenkerstube; both provide eclusive tastes in a stylish and elegant ambience.A thick network of hiking trails invites to discover and explore nature and the environment sorrounding the hotel. The „Carpe-Diem“ Spa of Hotel Castel offers pure wellness on a surface of 1.200 m². Here Cleopatra´s bath, the sauna, the Serail bath, the hamam, the precious stones bath and an heated outdoor pool are waiting for you. Nearby the hotel there are six golf courses. For convertibles and classic cars lovers are organized special tours, which the hotel is happy to suggest and recommend.44 refined rooms and suites with panoramic view and balcony. The furnishing is elegant – antique forniture and Verona marble bathrooms – and makes the ambience welcoming and warm, inviting to relaxation. Harmonic colours with lively contrasts delineate an unique styl. The interior design reflects the perfect combination between tradition and modernity. ... more less