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“Frustrating Experience - would NOT recommend this hotel”
Review of Il Chiostro

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Il Chiostro
Ranked #7 of 14 Hotels in Verbania
Oklahoma
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Frustrating Experience - would NOT recommend this hotel”
Reviewed 30 June 2014

We loved Verbania, however, we did not love Il Chiostro. We were excited about staying there because of the hotel advertising that it is an old monastery...we never even saw the monastery. Our room was depressing, prison-like and the view was a brick wall of another building. We tried to stay optimistic because we weren't planning to spend a lot of time in the room...just wanting to sleep there. The hotel posted papers in our room stating that they highly recommend you to have quiet hours from 2-4 PM and from 10PM to 8AM. My husband thought that there was an old person's home somehow affiliated with the hotel or something, so he figured that must be why they requested the quiet in the afternoon. When we arrived back at our hotel on a Tuesday night around 10 pm, on the first floor all the doors were open, and they were blasting music out. There were a whole bunch of old people dancing and talking. We figured the night was coming to a close, so we got ready for bed. Around 10:20, the music was still going full blast, and we were on the 2nd floor right above all the noise. My husband went to the front desk and requested that the music be turned down as there was no way we could sleep. The staff at the front desk told him that it was a tour group and it was their last night, so they'd like to let them just have their fun. My husband was irritated, but didn't put up a fight. When he got back to the room, he turned on our tap water full blast to try to drown out the sound. We just kept the water on because if the hotel staff doesn't respect that you have an issue and are unwilling to address it, it doesn't exactly make one want to respect them. Around 11 pm, I was beyond irritated, so I went down to the front desk in my pj's and let them know that they had put my husband off, but they would not put me off. They could tell I was going to be a problem and not go away until they did something about it. The man at the front desk (the same one who dealt with my husband) didn't even say anything to me, he just immediately went and got someone else (a manager?) and she did promptly come with me over to the other building where I went up to my room. Soon after, it did begin to get quiet, however, a hotel guest shouldn't have to fight to be heard. My biggest issue with Il Chiostro was that they had an opportunity to do the right thing and handle the situation appropriately the first time and they didn't. It wasn't the noise that bothered me as much as the disrespect from hotel staff. I would NEVER stay here again! It was a bad experience, but the room was depressing and had separate twin beds which kept coming apart as we tried to sleep, it is a very noisy hotel, and the staff cater to the masses, so if you are individuals, they do not care for your concerns. Also, breakfast the next morning was a bit of an issue. We came into the breakfast room, and they didn't have a place for us. There were open tables, but it was almost like they acted like they were surprised we were there and didn't expect us when in fact, we had booked breakfast in our hotel reservation. The maids did immediately try clearing off a table for us, but it was not a pleasant breakfast in Italy.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank BCblue07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Chiavenna, Italy
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 August 2013

Verbania, a town with a lot of history and a great climate. If you are looking for a place to stay at the right price, then 'il Chiostro' is for you.
Reception staff speak English and German very well, they are very helpful, especially on arrival.As mine was a business trip I can say that the hotel has all that I needed - clean rooms, good shower and wifi.
Restaurant is air conditioned and serves a varied selection of good food that caters to all tastes, and not expensive!

  • Stayed August 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank RickH364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northallerton
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 July 2013

Stayed for one night here prior a wedding. Arrived a midnight. The reception staff spoke good English. Check in was very friendly and efficient. We ask the night staff if they could open the bar so we could have a few drinks. This was not a problem to them and they did. The rooms were fairly small, spotlessly clean and furnishings basic. The air conditioning was very quiet and functioned well that was a great advantage in Italy in July. Breakfast was good and the selection was reasonable. The public areas of the hotel were all very well looked after. As the wedding was later in the afternoon we asked if we could have the room till 3pm. The receptionist looked on the computer and said this would be fine with no extra charge. Overall this is a great place to stay if you are after a honest clean and comfortable hotel.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verbania
1 review
Reviewed 7 April 2013

The bathroom is very narrow and old and has only space for a single person. This is not state of the art. The service personal in the dining hall is not very flexible. The variety of breakfast is rather poor (e.g. no fruits). The location of the hotel is good and silent.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Easytobook.com

Helpful?
Thank Florian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igualada, Spain
Level 6 Contributor
178 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 30 December 2012

We stayed at Il Chiostro for one night only for €65 (double room, breakfast included). We were surprised, because normally italian hotels add an extra star for international standards, but this is not the case of Il Chiostro. Nice historic building, lot of space in the room, good breakfast, free wifi... what else can you expect? A nice base for exploring the lake. Recommended.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank RomanetJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 September 2012

Only stayed in this hotel for one night but found it to be a lovely hotel. Our room was large with plenty of windows, the furnishings were good and the beds comfortable. The bathroom only had a shower but as I prefer this to a bath I was happy but my wife would have liked a bath as well. The food at breakfast and dinner was very good. However, the best left to last, the gardens, these were secluded, well kept and ideal to spend a restful or contemplative hour - an absolute delight. Happy to recommend this hotel on the basis of our short stay.

Room Tip: Did not see enough but any room overlooking the garden would be nice.
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Alphalogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, Wales
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2012

We only stayed for one night with our tour group but generally this seemed an excellent hotel in a great location in Intra, Verbania. 10 mins walk to lake front and ferry to Laveno, etc. As the hotel was a former monastery, there are two large very pleasant courtyards / gardens at the rear of the hotel, one to the south-east and one to the north-west. Use google maps satelite view to check it out. We had a very pleasant view in a room overlooking the south-east courtyard. There are also other rooms and 'caves' (cellars) which are available for guest use and have been very nicely decorated and furnished. Many thanks to Lorella for giving us (our tour group) an informative tour of the building and its history.

The rooms were very clean and modern, if not especially spacious, and they could have done with a drinks fridge.

The bathrooms were also modern and clean, but they could have shown camper-van designers a thing or two in compactness! At least for the room we had.

There was an unpleasant odour (but not over-powering) in the room which appeared to emanate from the bathroom. A de-odourisor had been placed in the bathroom but wasn't enough to cancel the smell. Keeping the bathroom door closed kept the room more pleasant. A bit of a re-design of the plumbing / ventilation could be done with to cure that.

The food was very well prepared and the staff (restaurant and front-desk) were all helpful and friendly. The only problem for us (wife, self and mother-in-law) was being given a plate full of vegetables (nicely done, though) for the main course at dinner. We are all vegetarian. They didn't seem to have a proper alternative to meat or fish dishes for veggies.

The restaurant was very busy as the hotel is obviously very popular.

Although the restaurant was busy, the hotel was generally quite. We did not see many children around and it was not a hotel full of late night revellers.

Room Tip: Choose a room overlooking one of the courtyards at the back.
See more room tips
  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SightSeersWithDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Chiostro

Property: Il Chiostro
Address: Via Fratelli Cervi 14, 28921, Verbania, Italy
Region: Italy > Piedmont > Lake Maggiore > Verbania
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #7 of 14 Hotels in Verbania
Price Range (Based on Average Rates): £
Hotel Class:3 star — Il Chiostro 3*
Number of rooms: 104
Official Description (provided by the hotel):
B&B di nuova apertura, ricavato nel chiostro di un antico convento. Situato in una via silenziosa in pieno centro a Padova. Le stanze sono arredate con mobili antichi, tutte con bagno, cassetta di sicurezza, collegamento WI FI, doccia con cromoterapia. Ingresso indipendente, uso gratuito di biciclette. Sala colazione con camino. ... more   less 
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Also Known As:
Il Chiostro Verbania
Il Chiostro Lake Maggiore/Verbania, Italy

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