We loved Verbania, however, we did not love Il Chiostro. We were excited about staying there because of the hotel advertising that it is an old monastery...we never even saw the monastery. Our room was depressing, prison-like and the view was a brick wall of another building. We tried to stay optimistic because we weren't planning to spend a lot of time in the room...just wanting to sleep there. The hotel posted papers in our room stating that they highly recommend you to have quiet hours from 2-4 PM and from 10PM to 8AM. My husband thought that there was an old person's home somehow affiliated with the hotel or something, so he figured that must be why they requested the quiet in the afternoon. When we arrived back at our hotel on a Tuesday night around 10 pm, on the first floor all the doors were open, and they were blasting music out. There were a whole bunch of old people dancing and talking. We figured the night was coming to a close, so we got ready for bed. Around 10:20, the music was still going full blast, and we were on the 2nd floor right above all the noise. My husband went to the front desk and requested that the music be turned down as there was no way we could sleep. The staff at the front desk told him that it was a tour group and it was their last night, so they'd like to let them just have their fun. My husband was irritated, but didn't put up a fight. When he got back to the room, he turned on our tap water full blast to try to drown out the sound. We just kept the water on because if the hotel staff doesn't respect that you have an issue and are unwilling to address it, it doesn't exactly make one want to respect them. Around 11 pm, I was beyond irritated, so I went down to the front desk in my pj's and let them know that they had put my husband off, but they would not put me off. They could tell I was going to be a problem and not go away until they did something about it. The man at the front desk (the same one who dealt with my husband) didn't even say anything to me, he just immediately went and got someone else (a manager?) and she did promptly come with me over to the other building where I went up to my room. Soon after, it did begin to get quiet, however, a hotel guest shouldn't have to fight to be heard. My biggest issue with Il Chiostro was that they had an opportunity to do the right thing and handle the situation appropriately the first time and they didn't. It wasn't the noise that bothered me as much as the disrespect from hotel staff. I would NEVER stay here again! It was a bad experience, but the room was depressing and had separate twin beds which kept coming apart as we tried to sleep, it is a very noisy hotel, and the staff cater to the masses, so if you are individuals, they do not care for your concerns. Also, breakfast the next morning was a bit of an issue. We came into the breakfast room, and they didn't have a place for us. There were open tables, but it was almost like they acted like they were surprised we were there and didn't expect us when in fact, we had booked breakfast in our hotel reservation. The maids did immediately try clearing off a table for us, but it was not a pleasant breakfast in Italy.
- Official Description (provided by the hotel):
- B&B di nuova apertura, ricavato nel chiostro di un antico convento. Situato in una via silenziosa in pieno centro a Padova. Le stanze sono arredate con mobili antichi, tutte con bagno, cassetta di sicurezza, collegamento WI FI, doccia con cromoterapia. Ingresso indipendente, uso gratuito di biciclette. Sala colazione con camino. ... more less
- Reservation Options:
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- Also Known As:
- Il Chiostro Verbania
- Il Chiostro Lake Maggiore/Verbania, Italy