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“Veri bad hotel”
2 of 5 bubbles Review of Mercure Viareggio

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Mercure Viareggio
Ranked #7 of 53 Hotels in Viareggio
Москва, Россия
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Veri bad hotel”
2 of 5 bubbles Reviewed 5 July 2014

This 4-star hotel, the staff are rude and inconsiderate. Room for 3 people very small, on bolkone no chairs and a table. Breakfasts are very bad! Crumbs from the table under the table waiters dump, do hot have enough plates, cups, food!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Anywayanyday

Helpful?
2 Thank Irina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghelarducci, Direttore at Mercure Viareggio, responded to this review, 6 July 2014
Good evening Dear Guest
thanks for expressing his thoughts and sharing it with TripAdvisor travelers.
We accept the criticism and confrontation, we are always sorry for this and regardless of his opinion not really positive.
Only those who do not work can not make mistakes, everything can be improved, in every sphere and in every organization, so also we have still much to learn, as all the rest.
At the same time we believe instead that it is precisely in the service attentive to details, such as ours, the basic details in order to recognize the true luxury of a hotel.
What strikes us about focal points for us, which is why we would bother you in order to have more info and to apologize regardless because if he writes in this manner means that all manifested his displeasure .... this saddens us and we would like to understand through the reason for his help and possibly have a chance to recover
As far as specific sorry to read on this site,
Cleanliness and hygiene is a priority in Abitalia, the rooms are cleaned by a specialized staff, the housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness
Read a comment that the procedures that accompany it does not deserve the answer
 
He writes about rude staff, poor breakfasts, but she is certain to have stayed with us? I believe his purpose of writing this review just to discredit. I can understand not sharing our choice, I do not pretend that everyone is in agreement with the management policies of our beautiful property, but at least I ask respect for all those who, on a daily basis, work and do their best to help guests spend moments of relax.
We accept confrontation and criticism, we do not accept the lack of respect for free.
Cleanliness and hygiene is a priority in Abitalia, the rooms are cleaned by a specialized staff, the housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness.
If indeed it were our guest would have ascertained the exact opposite, probably, if he really had to endure an uncomfortable like we might have felt? We would have expressed our apologies. Why has no photo gallery for this proof? how come the receipt and myself have denoted anything in that regard?
To check the veracity of his complaint are hereby are asking her to contact the hotel by providing your name and / or number. of the room in which he stayed and the exact day. We await Read it: info@abitaliaviareggio.com
There is only one detail that we accommodate as critical, in fact, a number of technical improvements and are in the process, especially for the mirror room, extra light in the bathroom, furniture for the balcony, or a table and chairs etc etc. .
That said there has not embrace the sense of abandonment .... is not shared with us, I understood! the prosecution is lack of professionalism hurts us, we consider it incorrect, it suited .... and we invite you to test other structures before making us so severe a judgment .... maybe with a proper comparison may have a judgment more objective and less subjective.
Probably if he had asked for help / info on receipt rather than wasting time to insult us this way and without being able to replicate, depriving her of the necessary explanations in person, would have been best gesture ....
A personal courtesy, no longer has to use the term with which he opens and closes the review, particularly the reference to something absolutely does not correspond to the truth, is not suited to a Mr. like you .... but rather an uninformed person
Thank you.
kind regards
manager
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Prague, Hlavni Mesto Praha, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

Just say nice! I was in so many hotels in Italy, but there is fantastic combination of money/value! Definetely recommend! Very clean and new. Close to the beach, safe parking for Porsche:)
Evening hotel pool with a bottle of Prosecco is fine:) Thank you

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghelarducci, Direttore at Mercure Viareggio, responded to this review, 1 July 2014
Dear Guest,
We are pleased to learn that your stay at our hotel was to his liking and that you had a w / comfortable with us. The entire staff would like to thank the dell'Abitalia Viareggio and we all hope to get it back again as our guest.
Happy to read and share her comment that gratifies us and proud ... No allowance may be best .... a customer who returns .... which speaks well, which brings with it this emotion, which advises ..... that follows us.
We remind the Convention balnerare active with a plant of great value, which allows access to beach chairs and umbrella making short walk away .... like a real tourist doc that you will enjoy a well-deserved stored with a full service!
With the hope to see you soon, please accept our best regards
manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Viareggio

Property: Mercure Viareggio
Address: Via Luigi Einaudi, 11, 55049 Viareggio, Italy (Formerly Uappala Hotel Viareggio)
Region: Italy > Tuscany > Province of Lucca > Viareggio
Hotel Style:
#5 Luxury Hotel in Viareggio
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Viareggio 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Mercure Viareggio Italy - Tuscany

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