My wife and I have just returned from staying here for 6 nights as our main stay Hotel with the coach operator Leger on their 12 day tour entitled "Sorrento & The Neapolitan Riviera" We booked the holiday as part of our 30th wedding Anniversary celebration and it was a lovely gesture of the Hotel reception staff to not only give us such a lovely room on the first floor with an amazing view of the bay area but also to place a bottle of wine nicely presented in a wine cooler with a rolled up letter tied with ribbon wishing us their warmest congratulations - a very nice touch!!
Unfortunately we did not find the Hotel suitable for it's location as a main stay holiday Hotel to either Sorrento or the local town. One main thing I must point out that this Hotel will be problematic to those having a fear of heights as my wife is. Our room though being a lovely, large well presented room because of the Hotel being set in the cliff face was actually on the fifth floor, the reception area though being on the ground floor has 3 floors beneath it and 2 above it. Our balcony therefore was not used though we did have the beautiful view from our window. I will say that a very lovely gentleman on reception who helped us with any issues throughout our stay did offer us a move to floor -3 which has a sitting area outside the room but has the expanse of the sun lounge & swimming pool area in front of it and has trees blocking any height issue. If you do have a fear of heights then that level should be more suitable, though the area allows you to sit out wherever you are located in the Hotel which is what we did. The rooms are smaller than the one we had been given and we therefore made the decision overnight to remain where we were. The height issue also comes in to the balcony area outside the dining room so it does restrict the full use of the Hotel's sitting area's. That being said the balcony area outside the dining room is only small & would not serve a full quota of guests staying there & all that is offered other than that is 2 settee's in the reception area which when the main door was opened in an evening proved to be quite chilly. We found that not having a proper lounge area split us up as a group & we either went back to our bedrooms after the evening meal or before if we returned early from a day out & you were left with the option of either going to bed or watching Italian TV. We chose the latter a good few times and even started to find favourite channels such as 35 & 83. No BBC World Service was available. WiFi though available throughout the Hotel was charged at 5 Euro's a day. As far as going out to the local town of Vico Equense this is certainly not on the Hotel's doorstep and is a good 10 - 15 minutes walk away. Again I must point that that the walking area to the town is initially served by a single broken up pathway which does pass some open area's to the drop down & certainly put my wife off from taking the path to many times & most times she would walk in the road which is extremely not recommended due to the very heavy traffic including many, many scooters that pass the Hotel - where all the traffic comes from we couldn't work out. The area has a definite traffic problem by UK standards in relation to the size of the town. One's in our group who were given rooms at the front stated that the traffic noise was so great that they couldn't open their windows or sit out on their balcony's but some were able to move to the rear of the Hotel. The town offers shops, bars, restaurants, bus & a train station and it only cost 2 Euros 60 cents return to go into Sorrento by train which was only five stops away taking about 15 minutes. It is an experience to sit in one of the four cafe's situated each side of the Town's roundabout to see how much traffic comes through the town & with there being no junction's at the roundabout it is every Italian for himself. Definitely an amazing site to experience & watch.
As far as meal's within the Hotel this area is terribly disorganised and resembles something of Fawlty Towers about it with private guests being heavily ingratiated by everyone including the new young owner who we thought was a young trainee until we had conversation with others on the journey home and our party not receiving a welcome, good morning/evening from him. One evening live music was arranged for the evening meal & it may have been a coincidence but only started when a German party came in for their meal as we were just finishing ours. As far as the service it was all over the place with part of our table being served & then going off to another table, plates being gathered by reaching over you whilst trying to finish your meal. We requested butter twice with our evening meal & though indignant faces when we asked again we still never received it. I solved it by taking enough portions at Breakfast & putting them in our fridge to take down for the evening meal. The food that was served to us was basic with no seperate salad available as we have found in other Italian Hotels and obviously within the price that had been paid to them by our operator & we saw other French & German groups staying there getting far better meals served (like something out of Oliver) the meat served was tough, dry or fatty and our table ended up requesting omelettes as an alternative. A lady on another table got around it by purchasing items from their take out menu at an additional 5 Euro + cost. Breakfast time was just as disorganised with items not getting replaced & having to be requested each time & on an early trip set off for us a party of children who ran amok in the Hotel overnight were allocated the same time as us for breakfast & went through the breakfast items like a plague of locusts. We came to leave & no Arrivederci's came from the Hotel which doesn't matter to us as it isn't an Hotel we would return to. The issues we had during our stay were stated in the Hotel's own questionaire on departure. The Sea Point facility wasn't open at our time of stay so unable to give a review on that & we didn't use the swimming pool. The Hotel does have a minibus & though it wasn't offered at any point during our stay a number of our group requested it's use to the train station in the town. As far as the air conditioning in the room I found out after we left that it requires a remote control which has to be requested from reception but there was a ceiling fan in the room.
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