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“Tour Group, Only 1 Night”
Review of Hotel Mary

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Hotel Mary
Ranked #11 of 20 Hotels in Vico Equense
Tennessee
Level 6 Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Tour Group, Only 1 Night”
Reviewed 30 June 2014 via mobile

We were here with a tour group of 50, mostly students. The pool closed at 7PM, a little early I think. The night's meal was good, compared to some we had. Breakfast in the other hand, was not. Of course we could have paid more for a better breakfast. The staff was a bit rude at times, giving us dirty looks for having a good time. We weren't rude or being ugly, just laughing and joking. Some of the party even got told to leave the dining area for being too loud. However, when I was trying to go to bed at 11:30, the dining party out on the balcony below my room was outrageously loud. I was told the party would end by midnight. It seemed like every single room was different, you can't go by the pictures. The blue tile floors are pretty but that's about it. The beach access is by NO MEANS close. You have to walk up the road and then down about 400+ steps. Glad we were only at this stop for 1 night.

Stayed June 2014, travelled with friends
Helpful?
1 Thank A2MTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
York, United Kingdom
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 June 2014

The first thing to say is that this review would almost certainly have been different if we had stayed as a couple, and not as one of a group of 44.
The rooms in the hotel vary quite dramatically, some having sea views with balconies, some having street views with balconies. Our room had a sea view but was crammed into a corner and quite cramped in size - fine for an overnight stay, but not good for a six day stay which we had. Supposedly they had air conditioning, but it was worse than useless. It's good that they had ceiling fans as backup otherwise sleeping would have been very sticky in Summer.
I cannot fault the cleaning, or most of the receptionists, but the staff in the restaurant quite clearly gave better service to those dining a la carte, from those like ourselves, who were on full board as part of the couch tour. Just two examples, we decided to have wine on two evenings and noticed that those eating a la carte had a little poured for tasting, ours was plonked on the table like a bottle of water, and several times, people on our table were missed out and had to call a waiter over with food.
For breakfast everyone had continental, but for evening meal, those of us on the coach group were given a choice of two, the main course being placed on a plate in the kitchen before being served to us. Now I expect that the food was part of a budget plan, and it may be that the coach company Leger, had something to do with the choice and price, but to us staying there, the food was at best average, and at worst poor, with very patchy service.
Interestingly, the only night the service picked up was on our last night there - I wonder if it had something to do with the gratuities box being placed in a prominent position at the front of the restaurant.
I would not recommend this hotel. It classes itself as 4 star, Leger give it 3 stars, but to me, it is 2 star at best.

Room Tip: Ask for a room overlooking the sea, but not one in a corner of the building.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

A real treasure of a hotel, from the minute we arrived to the second we departed the staff couldn't have done more for us. The views from our bedroom and where we ate breakfast we're jaw dropping and made you feel you were on holiday the minute you sat down! We were hugely impressed by the cleanliness of the hotel at all times and the staff were extremely attentive. Be aware the steps down to the beach require stamina and care! Also do take beach shoes with you as the beach is a mixture of sand and pebbles. The beach cafe is well stocked and has plenty of sun loungers free for guests. We ate at the hotel some nights (you have to with that view!) but with the town centre only a 5 minute walk away you have plenty of choice of where to eat. We WILL be going back!

Room Tip: Floor 2 or 3 for the view across the Bay of Naples
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cerihurfordjone... .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishon Lezion, Israel
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2014

We chose this place, since it is conveniently located in an area close to the Amalfi coast and Pompei, but is not full of tourists itself. This proved to be a good choice. Our room had balcony with a very nice sea and mountain view. The staff were very friendly and helpful. The hotel has a private parking lot, and the staff provide you with valet parking. This was very convenient.

The hotel has a nice restaurant and pizzeria, where we dined two nights out of the five we stayed there. We tried two more restaurants in town (Terramia and Titos, both were fine). Breakfast was also OK, but the variety was not great. The restaurant staff were very friendly, especially Mario who likes to chat with the guests and greet them in their language. Thanks, Mario, for the service

The room itself and the shower were clean and the shower pressure and temperature were excellent. Overall a very nice place.

The main problem with the hotel is noise. You can here every door being opened or closed, and anyone talking in the corridor. Our room (no. 411)was on the top floor, right next to the elevators. We could hear the elevator motor every time it was operated - which was terrible. We did not ask to change to another room, as we had completely unpacked when we noticed that. The management has to add a significant amount of sound isolation.

Room Tip: Ask for a room away from the elevators!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, England, United Kingdom
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 25 May 2014

My wife and I have just returned from staying here for 6 nights as our main stay Hotel with the coach operator Leger on their 12 day tour entitled "Sorrento & The Neapolitan Riviera" We booked the holiday as part of our 30th wedding Anniversary celebration and it was a lovely gesture of the Hotel reception staff to not only give us such a lovely room on the first floor with an amazing view of the bay area but also to place a bottle of wine nicely presented in a wine cooler with a rolled up letter tied with ribbon wishing us their warmest congratulations - a very nice touch!!
Unfortunately we did not find the Hotel suitable for it's location as a main stay holiday Hotel to either Sorrento or the local town. One main thing I must point out that this Hotel will be problematic to those having a fear of heights as my wife is. Our room though being a lovely, large well presented room because of the Hotel being set in the cliff face was actually on the fifth floor, the reception area though being on the ground floor has 3 floors beneath it and 2 above it. Our balcony therefore was not used though we did have the beautiful view from our window. I will say that a very lovely gentleman on reception who helped us with any issues throughout our stay did offer us a move to floor -3 which has a sitting area outside the room but has the expanse of the sun lounge & swimming pool area in front of it and has trees blocking any height issue. If you do have a fear of heights then that level should be more suitable, though the area allows you to sit out wherever you are located in the Hotel which is what we did. The rooms are smaller than the one we had been given and we therefore made the decision overnight to remain where we were. The height issue also comes in to the balcony area outside the dining room so it does restrict the full use of the Hotel's sitting area's. That being said the balcony area outside the dining room is only small & would not serve a full quota of guests staying there & all that is offered other than that is 2 settee's in the reception area which when the main door was opened in an evening proved to be quite chilly. We found that not having a proper lounge area split us up as a group & we either went back to our bedrooms after the evening meal or before if we returned early from a day out & you were left with the option of either going to bed or watching Italian TV. We chose the latter a good few times and even started to find favourite channels such as 35 & 83. No BBC World Service was available. WiFi though available throughout the Hotel was charged at 5 Euro's a day. As far as going out to the local town of Vico Equense this is certainly not on the Hotel's doorstep and is a good 10 - 15 minutes walk away. Again I must point that that the walking area to the town is initially served by a single broken up pathway which does pass some open area's to the drop down & certainly put my wife off from taking the path to many times & most times she would walk in the road which is extremely not recommended due to the very heavy traffic including many, many scooters that pass the Hotel - where all the traffic comes from we couldn't work out. The area has a definite traffic problem by UK standards in relation to the size of the town. One's in our group who were given rooms at the front stated that the traffic noise was so great that they couldn't open their windows or sit out on their balcony's but some were able to move to the rear of the Hotel. The town offers shops, bars, restaurants, bus & a train station and it only cost 2 Euros 60 cents return to go into Sorrento by train which was only five stops away taking about 15 minutes. It is an experience to sit in one of the four cafe's situated each side of the Town's roundabout to see how much traffic comes through the town & with there being no junction's at the roundabout it is every Italian for himself. Definitely an amazing site to experience & watch.
As far as meal's within the Hotel this area is terribly disorganised and resembles something of Fawlty Towers about it with private guests being heavily ingratiated by everyone including the new young owner who we thought was a young trainee until we had conversation with others on the journey home and our party not receiving a welcome, good morning/evening from him. One evening live music was arranged for the evening meal & it may have been a coincidence but only started when a German party came in for their meal as we were just finishing ours. As far as the service it was all over the place with part of our table being served & then going off to another table, plates being gathered by reaching over you whilst trying to finish your meal. We requested butter twice with our evening meal & though indignant faces when we asked again we still never received it. I solved it by taking enough portions at Breakfast & putting them in our fridge to take down for the evening meal. The food that was served to us was basic with no seperate salad available as we have found in other Italian Hotels and obviously within the price that had been paid to them by our operator & we saw other French & German groups staying there getting far better meals served (like something out of Oliver) the meat served was tough, dry or fatty and our table ended up requesting omelettes as an alternative. A lady on another table got around it by purchasing items from their take out menu at an additional 5 Euro + cost. Breakfast time was just as disorganised with items not getting replaced & having to be requested each time & on an early trip set off for us a party of children who ran amok in the Hotel overnight were allocated the same time as us for breakfast & went through the breakfast items like a plague of locusts. We came to leave & no Arrivederci's came from the Hotel which doesn't matter to us as it isn't an Hotel we would return to. The issues we had during our stay were stated in the Hotel's own questionaire on departure. The Sea Point facility wasn't open at our time of stay so unable to give a review on that & we didn't use the swimming pool. The Hotel does have a minibus & though it wasn't offered at any point during our stay a number of our group requested it's use to the train station in the town. As far as the air conditioning in the room I found out after we left that it requires a remote control which has to be requested from reception but there was a ceiling fan in the room.

Room Tip: Rooms at the rear of the Hotel offer the best views & will be quieter. Room level -3 more suitab...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballymoney N. Ireland
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 May 2014 via mobile

Food....poor quality,didn't replenish at breakfast ,evening meal bad value for money especially when they add a service charge. Metro pizza in the town is a better bet.
Rooms.....extremely basic. Beds are poor quality, cheap and nasty. Bedding was stained and the curtains had seen better days.
Service......excellent. Lovely welcome and used my name often. Always willing to help and give advise.
Our room had a large balcony with a lovely view,but we booked the hotel for Sorrento but it was quite a distance away.
Maintenance.. Pool area very weedy and railings on balcony rusty.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank platinumguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 May 2014

The hotel organised our taxi from Naples airport to hotel, it was 70 euros but saved a lot of hassle. We had a very friendly greeting from Marco and his staff on reception. Our room was immaculately clean and we had a beautiful view over the sea from our balcony. I recommend a room at the back otherwise it would be quite noisy on the road. Most of the staff speak good English and are very informative and helpful. The train service is about a 10 min walk from the hotel, trains run very frequently, are cheap but over crowded and basic. It was a good way to get every where though. Pompeii, Heculaneum (Ercalano Scavi), Sorrento and Naples. The beach is a painful walk down about 300 steps and up again where you can find a few restaurants and bars. The restaurant in the hotel is very good with a good selection of wines and Mario and his staff are excellent. Mario was an excellent head waiter and we found him very amusing and eager to please. The only down side to the hotel was that on occasion it was quite noisy. The walls between the rooms seemed quite thin and not very sound proof. It did not overall spoil our holiday though and we would definitely recommend this hotel.

Room Tip: Rooms opposite the sea are quieter
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazz1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mary

Property: Hotel Mary
Address: Via Filangieri 132, 80069, Vico Equense, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Vico Equense
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 Hotels in Vico Equense
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mary 4*
Number of rooms: 68
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