Spent a week here as a base for exploring Naples area and Amalfi coast. Hotel is set on a cliff overlooking the sea, with a private beach and gorgeous view of Vesuvius and the bay. Desk is on 6th floor, at street level, guest rooms below. Very pretty hotel, but more a designer's idea of what a room should look like than one that functions well. Large room with comfortable beds but poorly laid out, with no storage space (one hook, no shelves) in the bathroom. Oversized "rainshower" shower head but not enough water pressure to make it useful...wire soap dish slanted so that the soap slipped right thru. Our room had no balcony, just a railing, so no place to hang wet towels, bathing suits. Separate elevator from 2nd floor to a rock tunnel that leads down to beach. Extra charge for use of beach chairs/umbrellas, which I would not expect for hotel guests. Dining room personnel purposefully wander away when you sit down for breakfast, so every morning was a game to wait for coffee, even tho there were very few guests. Desk personnel even worse. Upon check-in the desk clerk wouldn't even look up from the computer for 5 min. Even if he were engaged in something urgent, the right thing to do is say: I'll be with you shortly. Not a word. Same guy sat watching TV one night a few feet away while we waited at the desk for our room key. He was so sour that we dubbed him Signore Sunshine. Made no effort to interact with us until checkout, when all he wanted was for us to write a good review on TripAdvisor! If the hotel wants a good review, it needs to learn how to engage with guests courteously. Other 2 desk clerks and beach personnel were a bit more engaged but just barely. Hotel is about a 15 min walk from Circumvesuviana train station but beautiful view makes up for less-than-convenient location.
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