Upon Reservation, we were given a room with balcony and lake view as promised from Alessandro the owner which is nice.
The hotel was easy to find and its very central to desenzano's heart.
The rooms are OK and clean however the walls seem to be thin and you could hear other rooms as well as outside traffic.
upon check in, we just got the room key without any information regarding: safe key, presence of a terrace on top floor, minibar water prices, internet connection and the schedule for breakfast which i discovered that its just served till 9:30 am.
on the 1st day we were served breakfast at 10 am, the second day we skipped it and on the 3rd day(check out) we asked prior for a late breakfast and when we came for it, we were just served jam and crackers. when we asked for bread, ham and cheese, the person responsible got upset and started mumbling in Italian which was very rude!!
the free parking is highly appreciated however it gets too tight when the hotel is fully booked.More