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Reviewed 4 September 2018 via mobile

We booked a Junior Suite and have to say the room is really amazing. Great quality, Jacuzzi in the room, big shower, large balcony (with lake view) and good air conditioning.
The standard rooms seem to have a completely different quality as we saw on pictures. The public areas like the restaurant, lobby... are not renovated and quite old style.
The breakfast is ok for Italian standard. Service is friendly.

Pool area is well maintained with bar and snacks served at the poolside.

As the room was so great we will come again.

Bikes can be rented for 8€ per day
Taxi to train station around 10€
Parking is free (in other areas of Desenzano over 20€ per day)

Stayed: September 2018
Thank Bennit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2018

We were satying in this hotel one week ago and I would like to point out that is located in a residential area 10 minutes walking to the centre..
It is said to be a 4* stars hotel, although there are many details that should be considered in order to adquire this category that currently are not taking place in the hotel.
Cleaning service in the room was defficient as we realized that amenities were not replaced, and the bathroom was not cleaned properly (sink was visibly dirty).
Breakfast is good enough but the some of the staff do not cover the professionalism expected for a 4* hotel.
Rooms decorated with and oldfashioned taste and the windows are not soundproof, what is not acceptable.
Reception staff is helpful and correct when dealing with costumers.
On the whole I will grade this hotel as a 3*, as I work in the tourism industry with more than 20 years experience and it does not reach the expectations required for 4*

  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jesus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018

I'll start by saying that there is nothing fundamentally wrong with The Hotel Oliveto. It is in a very good location (a stone’s throw from the town but in a quiet residential area). The facilities are good, the breakfast can't be criticised, and for a 4* hotel the rates are excellent.

But I am afraid this is where I have an issue. Oliveto is not consistently a 4* hotel - the rooms are quite varied from the newly refitted - to ones like ours, which was a little tired. Furthermore, the little touches you expect from a 4* hotel are largely absent.

We stayed for seven nights, taking two rooms – one a lake view, the other a single room. The rooms themselves were ok on check in, but the cleaning was little more than a towel change and pulling the sheet back over the bed. Only on one night were the sheets actually changed – and though I know I should be thoughtful of the environment, getting back into a wrinkled bed isn’t what I paid £142 a night for.

Likewise, they adopt the Premier Inn/Travelodge approach to soap – liquid dispensers. Whilst a small bar of soap was provided on the first night, this was never replaced and became wafer thin by the last night.

The carpet was not vacuumed for the duration of the stay, and we noted a piece of paper on the hallway carpet made it through the whole week without being disturbed.

Strangely, the bathroom in the single room was better appointed. The safe, however, was so small as to hold little more than a wallet. Likewise, there was a kettle provided in the small room only – but the selection of drinks was confined to herbal teas. Apparently, we could have ordered tea and coffee making facilities for the double room – but would have had to pay for all beyond the first drink!

On the first evening, we returned from a trek hot and exhausted, and asked at the bar for a glass of iced water. The barman (I think one of the head waiting staff) seemed to find this a strange request. In the end, he gave us each a small bottle of water. Let me correct that - actually, he sold them for €2.50 each – 5 times the retail price - the same price as those in the minibar. When we asked for glasses to pour the water into and some ice, he gave the impression it was far too much trouble – before disappearing through a door to return with three PAPER cups. Oh, the luxury!

Generally, the rest of the staff were very good, particularly the women on reception.

The hotel is equipped with two pools (on inside, one out). In the inside pool area there are two saunas (only one was working), a jacuzzi, and an ‘experience’ shower (actually, just a shower).

Now here’s one of those other irritating policies you shouldn’t find in a ‘4 star’ hotel. There were NO towels available for use when swimming. A sign in the room prohibited the use of room towels in the pool areas, with the expectation holidaymakers would have packed and brought their own (!). We hadn’t, so the only option was to ‘rent’ a towel from the hotel for €3 a time. This we did once, but rather than adding €126 to our bill for the stay, and loathed to purchase towels only to throw them away – we simply popped on T shirts and ‘dripped’ our way back to our room after each swim.

There is a wealth of restaurants in Desenzano, so we didn’t eat at the hotel other than breakfast. This, however, was quite good – with plenty of choice. At peak hours the staff struggled a little to keep up, and the dining room was like Piccadilly Circus. If you do stay at the hotel, try to eat before 0830 and you should be ok.

All in all, ok if you are looking for a 3* family hotel – but I am sure there is a wide variety of choice at this price point.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank henry_rawlinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

Me and my friend stayed here for 3 nights. It was a last minute booking as our flight home has been cancelled.
The hotel is perfectly situated just a 10-15 minute walk to Desenzano and the hotel benefits from lakeside views. We had booked a double room on the 3rd floor. On arrival we felt it was a little on the small side however the balcony overlooking the hotels outdoor swimming pool made up for it. We had a small issue with the plug sockets around the hotel and in the room as the sockets here require a 3 pin plug. Don't worry though. We went to reception and staff loaned us the correct adapters. They even came to our room to make sure they fit our UK / European adapters. The staff throughout the hotel were extremely friendly and most helpful. Nothing is too much trouble and all staff are multilingual.
One of the guys on reception speaks 12 different languages.
The hotel was extremely clean and the outdoor pool was cleaned every morning around 8:30am. We had breakfast in the hotel everyday and there was an extensive selection of cold meets and cheeses, cereals, fruit, pastries, scrambled eggs bacon and sausages. There was also a stand were you could have a pancake made on request.
There was also a selection of juices. Grapefruit ( not suitable for anyone with high cholesterol taking statin medication) Orange juice and a tropical juices. Tea and coffee is also available upon request. I was on a gluten free diet during my stay and the staff were happy to provide me with gluten free crackers by Schar. Just ask.
The hotel also has a poolside snack bar open until 11pm every day. The breakfast room is also the place to grab lunch and or dinner if you don't fancy going out. They have an a la carte menu which is reasonably priced and a set menu for 25 Euros.
There are several boat trips that you can take from Desenzano harbor and the hotel reception staff can provide times and prices. The train station is also nearby and costs approx 10 Euros to get there in a taxi and the hotel can book it for you. You can walk it but it's right at the top of the hill on a steep incline. We decided to visit Milan for the day but alternatively you could visit Verona or even Venice.
All in all we had a very pleasant stay at the Oliveto and I would like to thank the staff here for making us feel welcome. I would recommend this hotel to anyone.

Stayed: August 2018, travelled with friends
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

1. 90% of the staff is unfriendly and arrogant. (Sorry for the few good girls at the reception). I think it's the whole culture in this hotel.
2. We booked a family room, which was extremely bad value for money. It was just a normal room where a stacked bed was added.
3. They organised a buffet with live music (good idea)! Except; they stated "when the food is gone, we don't add any new!" But they invited so many people, the food was gone in minutes and people almost had to fight over the last pieces of vegetables.
4. The whole interior and staff feels like a bad combination of 30 years back in time, combined with former prison guards as staff.
Overall; stay away from this hotel. We've stayed in many during our trip through Italy and you can find much better places

Stayed: August 2018, travelled with family
1  Thank Bart_Zuidgeest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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