Where to start?! The whole stay was a disaster from A to Z. Everything started just when we entered the hotel.
The hotel is located in the "middle of nowhere" with 2 more hotels nearby. But when we entered in the parking, we understood that there was "something wrong". In a hotel in the middle of where, there were hundreds of cars!!!
The hotel was over crowded and noisy. It was more like a fair place than a 5 star hotel. We had to wait for a long time to have our check in done. Than we went to dinner which was the worst experience of our lives. There were no plates or services left in the whole restaurant!!! We had to wait 30 minutes for the plates to be washed!!! Than they were not even clean! Food was awful and there were hundreds of people in the room, shouting, running, crying... It was likely to be a fair, more than a 5 star hotel restaurant. There was a big fly in the rice tray, alive! I had to show them to take the rice away. The tables were still dirty and uncleaned after the guests. In the outside there was a very loud music for the wedding which lasted until midnight. At the check in, I asked them to give me a silent room because we are travelling with our little child. As if I did not request it, they gave us a room right in the middle of that wedding. We could not sleep until midnight, until the loud music and shouting people were finished.
In our room, there was no soap. I asked the reception 3 times and waited 2 hours without any success. My husband who cannot speak Turkish, had to go to the reception at midnight to ask for soap. And guess what... noone could speak English, German, French or Italian!!!
In our room, on the floor, there were open packages left from the guests before us.
The towels were old and had holes of cigarette burn.
The internet connection was another disaster. It was either not working or working tooooo slowly.
The breakfast was another disaster. From the lobby, you could see the "war" in the breakfast room. There were hundreds of people shouting, running, walking... The food was awful and dirty. You could see dirty plates and cups everywhere in the room. The food was on the floor.
No coffee or water. When I asked the waiter for water, the showed me an empty bottle!
We wanted to get away from this hotel immediately. The first thing I did was to cancel my second reservation for this hotel. At the check out, I told my complaints to the receptionist and the manager. All they did was to say "hm hm" and turn their head away. They did not even want to listen!
5 stars! HAHAHA! You must be joking! I really wonder how they got those stars. They should immediately take away their stars and remove them from booking.com. I have never seen such a hopeless 5 star in my life.
If there is someone from the managent reading this comment, they probably understand nothing as they do not speak English and even if they did, they do not care. But if you are client, please stay away from this hotel. I'm sure you can find a much better one for less price...