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“Horrible place to stay at. Le pire endroit jamais trouve!!”

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Mas de la Bertrande
Ranked #1 of 1 Hotels in Beaurecueil
A TripAdvisor Member
Bethesda, MD
113
Reviewed 13 March 2005

The persons (a mother and daughter) running this place are extremely rude and dishonnest. They charged us extra breakfasts on the day of departure. We figured it out and they wouldn't reimburse us. The food was terrible. The dog's owners takes an occasionnal dip in the swimming-pool!!! I came back one night at 1am to find the mas locked. I had asked directions to the train station to the hotel receptionnist when I left at midnight (she knew I would be back late). She never told me my key set did not include keys to the mas front door. At 1am I was locked out!! I had to climb over the roof of the mas back to my room!! (By the way, that meant that my husband and my kids were locked in the mas. And I found an article in the lobby about a fire that had ravaged the mas some years before.....)
You can find much better than that in Provence. The people there are very welcoming and warm. The Mas de la Bertrande is not representative at all of the hospitality of Provence.

  • Stayed: August 2001
    • Value
    • Rooms
    • Cleanliness
    • Service
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Reviews (44)
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5 - 11 of 44 reviews

A TripAdvisor Member
Arlington, VT
116
Reviewed 19 April 2003

After staying at 4 star hotels around Provence, we were not expecting the luxury from the Mas de la Bertrande.. What we did get was a very cool reception, a filthy swimming pool and dank and musty smells emanating from the reception area...after that, we didn't need to see the room , but put our car quickly in reverse and went back into Aix!!!

16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2016
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  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank pascale_demay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016
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  • Stayed: July 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Elodie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2015
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Stayed: July 2015, travelled with friends
2  Thank quentin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014
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  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank belsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014 via mobile
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Stayed: June 2014, travelled with family
Thank pajucara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nath13100, Gérant at Mas de la Bertrande, responded to this reviewResponded 29 June 2014
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Additional Information about Mas de la Bertrande

Address: Mas de la Bertrande 487 Chemin de la Plaine, 13100 Beaurecueil, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Beaurecueil
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Beaurecueil
Price Range: £49 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Mas de la Bertrande 2*
Number of rooms: 10
Also Known As:
Mas De La Bertrande France/Provence-Alpes-Cote D'Azur - Beaurecueil

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