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Review of Rufford Park Lodge

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Very good
8 reviews
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Overview
Cottage -
5 Bedrooms, 4 Bathrooms, Sleeps 10
Rufford, Nottinghamshire, England

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jean D
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Potentially fabulous but.....”
Reviewed 1 March 2016 for a stay in February 2016
2
people found this review helpful

A fantastic location and basically a great property. Sadly a number of BUTS to follow:

A leak in the hot tub led to a very frustrating week of filling v temperature control. The caretaker was aware before the end of the week, disappointing to have received no further contact re this key feature.

The property sleeps 10; the kitchen is not equipped for 10. A half size dishwasher and only one large saucepan. A couple of the smaller pans were in an embarrassing condition. Fridge, freezer and laundry facilities excellent.

The lounge suite is leather with footrests and obviously not cheap but my goodness how uncomfortable.

Sorry to criticise but this is a top price property that did not deliver to its full potential.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and potentially the outdoor hot tub
Liked least: Kitchen equipment and lounge furniture
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Mar 2016
Thank you for your feedback.

We respond to all reported issues at the earliest opportunity and appreciate the hot tub is a key feature. The leak was investigated and fixed straight away. As you can appreciate, if we had carried out a repair during your stay the tub would have been completely out of action for a period of time.

The dishwasher takes ten place settings and we provide more pans and utensils than is recommended. However, sometimes guests leave pans they have brought with them and we apologise if any were not in an appropriate condition. We will endeavour to dispose of anything we find that does not belong there and replace anything substandard. We do however recommend that you bring any pans you may be relying on if you are planning to cook a particular meal during your stay, as we simply cannot provide every type and size.

We have not previously had any complaints about the leather suite but will ask the property manager to investigate.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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