We stayed there for 3 days during the Olimpic Games. Prior to our arrival we asked for a quiet room. Which is impossible to obtain in this place, as we experienced later, cause the hotel faces a highway on one side and a railroad on the other... Absolutley impossible to change rooms, the reception can't help you with that, or with anything else for this matter! We were told to wait until the next day, when people from the booking department would be available. Only the booking dept had an overview of available rooms. But the next day whose who could help us to change the room were at their lunch break, so they wouldn't talk to us! Not even on the phone! So I mesured the noice level at our room with an app on my mobile phone, it measured 50 db even with the balcony door closed. And to get some fresh air we had to let it be open... The curtains didn't cover the window at its full length, room temperature was out of controll too. Bed mattresses were so worn out that you could feel every spring under your body! And they couldn't even supply with some extra blankets to cover the mattress springs, not to speak of some top mattresses... On top of that the first morning of our stay we were awaken by a telephone call from the company who sold us this nightmare. They demanded the payment in advance, that nobody mentioned to us upon our arrival... Not a common practice in the rest of the world exactly... and every time I spoke to somebody I got an impression that it was our fault, cause WE booked our stay there... Nobody smiled at you either. This is by far THE WORST hotel expirience I have ever had! And they pretended to be a 3-star hotel!!! I've been to a wide range of hotels, from cheap and simple to some really pricy ones, but I never expirienced something like that... If I could, I would give them negative rating! I certainly hope nobody in his/her clear mind would choose this place! it's a very good example of Russian mentality when it comes to service and hospitality... At €120 /night! So be prepared!
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