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“awful! no service what so ever! and it's the guest's fault too...”
Review of Burgas Pension

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Burgas Pension
Ranked #4 of 614 Speciality Lodging in Adler
Bo I Telemark, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“awful! no service what so ever! and it's the guest's fault too...”
Reviewed 8 March 2014

We stayed there for 3 days during the Olimpic Games. Prior to our arrival we asked for a quiet room. Which is impossible to obtain in this place, as we experienced later, cause the hotel faces a highway on one side and a railroad on the other... Absolutley impossible to change rooms, the reception can't help you with that, or with anything else for this matter! We were told to wait until the next day, when people from the booking department would be available. Only the booking dept had an overview of available rooms. But the next day whose who could help us to change the room were at their lunch break, so they wouldn't talk to us! Not even on the phone! So I mesured the noice level at our room with an app on my mobile phone, it measured 50 db even with the balcony door closed. And to get some fresh air we had to let it be open... The curtains didn't cover the window at its full length, room temperature was out of controll too. Bed mattresses were so worn out that you could feel every spring under your body! And they couldn't even supply with some extra blankets to cover the mattress springs, not to speak of some top mattresses... On top of that the first morning of our stay we were awaken by a telephone call from the company who sold us this nightmare. They demanded the payment in advance, that nobody mentioned to us upon our arrival... Not a common practice in the rest of the world exactly... and every time I spoke to somebody I got an impression that it was our fault, cause WE booked our stay there... Nobody smiled at you either. This is by far THE WORST hotel expirience I have ever had! And they pretended to be a 3-star hotel!!! I've been to a wide range of hotels, from cheap and simple to some really pricy ones, but I never expirienced something like that... If I could, I would give them negative rating! I certainly hope nobody in his/her clear mind would choose this place! it's a very good example of Russian mentality when it comes to service and hospitality... At €120 /night! So be prepared!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Harald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Chapel Hill, North Carolina
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 February 2014

Stayed here for visit to Olympics in Sochi. Rooms were very basic (bring your own shampoo and conditioner) but clean. Had a little flood from upstairs when my upstairs neighbors took a shower. Took some convincing to get my room changed when the carpet was drenched. Location is decent (not too far from airport, 30 minute walk to Adler train station). Restaurant and small provisions shop on site. If you need quiet make sure you ask for a room far from the freeway.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank silke805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 30 August 2013

It was our first time in Sochi and we stayed at Burgas Resort. We were very happy with quality of service and would like to share our thoughts and recomendations.

Location

Location is great: it is right on the seaside, so you get your access to the beach in no time. Not too far from the airport (15-20 minutes), which is important considering a heavy traffick. Resort grounds feature all kinds of plants and it really gives a tropical feel.

Facilities

There is an open-air heated swimming pool, playgrounds for kids (in the gardens and on the beach), several restaurants and bars, as well as a medical center offering all kinds of treatments. I had a back massage and a facial, and I was very happy with both. Advance reservations are required. Their gym is right on the beach and it also offers group classes like Zumba and yoga.

Rooms

Our room was spacious, clean, and had everything we needed. Everything was in like-new condition and we had no reason to complain or request anything in addition. From the balcony we had a seaview on one side and a pool view on the other.

Food outlets

Your typical holiday package already includes three meals a day at their restaurant, but they also have many cafes and bars where you can order "a la carte". Food was varied and abundant, including a special children's menu. It's buffet style, so one can find meals for any taste. Try their Turkish coffee at the Summer Terrace of the restaurant. It is heavenly!

On-site activities

Throughout the day and in the evening there are activities for kids and adults - check daily schedule on information board in the lobby. You don't need to go outside of the resort really. Yet a tour desk is available and you can book all kinds of tours in the area. The resort has dance parties, foam parties by the pool, kid's club etc. They have professional tennis court, mini-football field, basketball and volleyball courts, and you can rent all necessary sports equipement. By the beach you can rent jet-ski for a separate fee.

We specially appreciated the value we got for the price. Considering that all meals were included and all facilites were available, we could not find a better offer in the area. Will be back again for sure!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OlgaGrigoreva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Burgas Pension

Property: Burgas Pension
Address: Lenina St., 233 | Krasnodar Region, Adler, Sochi 354364, Russia
Region: Russia > Southern District > Krasnodar Krai > Greater Sochi > Sochi > Adler District > Adler
Hotel Style:
Ranked #4 of 614 Speciality Lodging in Adler
Price Range (Based on Average Rates): £
Number of rooms: 385
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