Unfortunately for the resort (and me) I had the displeasure of staying here from the 25th of January to the 23rd of February 2014. Yes the run up and period of the Olympics.
The four reviews that are on here already suggest that things are improving though somebody gave 4/5 even though it was impossible to find, no TV or WiFi..clearly didn't have high expectations! I hope it is improving, the investment is huge and I would love to be proved wrong.
I could write a short story, in fact I posted my own episodes of fawlty towers to friends and family in the first two weeks....but Instead I will remain objective. You can conclude yourself and decide if you want to stay here, I certainly wouldn't. :-(
1. Some of the staff...ie those that were truly interested to be there and planned a career in hospitality, rather than the majority who were hired with zero experience, just told to get a train and work. Three in particular were fabulous. Anastasia who helped us in our office space that we rented as well as worked in the main restaurant and our hospitality area. Vladimir who was I believe a supervisor and worked probably 20 hours a day for 26 of the 28 days I was there, and Svetlana who mostly worked in the Vienna block. Without these three there would be no fond memories.
2. The fact that for the first two weeks I barely paid for anything but the room. The hotel really shouldn't have accepted guests, it simply wasn't ready...continue reading...but they did try to make up for this by hardly charging us for anything.
3. The bed was comfortable - thank god for that!
4. The location and views. We walked to the Olympic park on many days, approx. 45 mins but it meant we got to see a little of the area and walk by the beach. The views are great, I had both a mountain and sea view...pretty awesome.
The hotel simply wasn't ready. Now I appreciate most of these things will now be sorted but the same management team are running this hotel that allowed us to stay there whilst it was not complete....think on...Had I had the choice and been a solo traveller I would have moved on day one, however I was part of a very large group who set up a working base in the hotel and had no option but to stay and work through it. Things that epitomise 'not ready'.
1. The front of the hotel had cranes for the first few days whilst they installed plant equipment.
2. Reception was not set up or running, though they did have a mini reception in the block I stayed in for the first few days.
3. The lobby wasn't set up...ie they were still fitting lights and the furniture was all in one corner.
4. No adequate toilets other than in my room which was 5 minute walk through a building site. (I moved after 1 week as mine wasn't ready when we arrived). When they did open them they were temp stalls, and then when they fitted the permanent stalls the panels went to the roof so no light in the stalls, eventually a few days before we left the lights were installed!
5. The block paving of the grounds was taken up and relayed a few times...I thought maybe it was an apprenticeship!
6. Power failures (we worked by torch light one afternoon in our office space)
7. Lack of hot water..on 3 separate days.
8. Missing items, like nowhere to hang a towel, no clothes hangers....I could go on.
9. No working TV - apparently the remotes were lost.
10. Intermittent WiFi in both the rooms and lounge.
11. Skipped housekeeping days. sometimes they just didn't have enough staff on to clean all rooms.
12. Fire escapes blocked with building equipment.
13. Sprinkler system still had the builders cap on it.
14. No WINE!!! No liquor license for the first week or so, and then they ran out of wine within a couple of days! And they would temp you with a dining room set with glasses and then remove them when you sat down!
15. No shower curtain!!! and the bath was not sealed so expect damp in the near future. This was the case in many rooms.
16. An intermittent laundry facility. I used it three times and twice they lost whose it was, I had to identify it by sight.
17. The pool on of the other writers talked about was below my room. I watched it be built, tiled and filled. Mostly though the night keeping me awake!
18. Other work taking place at night for the first coupe of weeks.
19. The food. Sometimes it was good, and we even got to 'try' a few meals for free which were indeed good. However the breakfast others talked about was not of a 4* quality. In the second week when they were up and running but still not busy I did get to order eggs how I wanted them, but once they were busy they set up an egg counter. Most mornings it was omelette, but these were maybe 100-150 pre made small omelettes that got filled in the pan with your ingredients and warmed.....mmmmm...delicious! It was often impossible to find a cup to pour your own coffee from a machine, or find a glass to get some juice....I'm boring you now.....
20. Not being able to charge to your room. On opening ceremony night I had to pay in the lounge because they couldn't accept it in the restaurant BEFORE I dined. Then had a battle to retain the receipt because he lady at the entrance also wanted to keep it....maybe she too wanted to claim it on business? On another occasion the card machine didn't work. they were adamant it was mine and my colleagues cards at fault.....eventually they allowed us to dine whilst IT fixed it. We then had to get up part way through the meal to pay!
Anyway. It really is your call. I imagine it will get better each day, if you stay I sincerely hope you have better memories than I. Good luck!
- Official Description (provided by the hotel):
- Hotel Complex Bridge Resort 4 * - a modern hotel located on the south slope of the Greater Caucasus, in the Imereti Valley Adler district of Sochi. The complex includes a main building with 268 rooms and 11 themed buildings on 42 rooms each named after the capital of the world (London, New York, Paris, Vienna, Istanbul, Sydney, Rio de Janeiro, Athens, Beijing, Tokyo and Rome). ... more less
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