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Hotel Bella Vista
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Reviews (46)
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16 - 21 of 46 reviews
Reviewed 15 September 2013

I ended up at Bella Vista following an overbooking in a nearby hotel. I booked a “Park View Room” The problem is that there is NO park on any side of the hotel (but buildings on both sides). In the back there is the freeway (Split-Dubrovnik). When I inquired why I had such a close vis-a-vis with the next building… and no park view, the receptionist told me it is a "recent construction from last winter": a 3 story condominium with its parking lot in the back. The problem is that this hotel is still selling their rooms with “Park views” I consider this as a clear case of customer hoax at a very expensive price (103 Euros a night). There may be a "Bella Vista" but only from the 6 rooms facing the nearby beach. There is wifi ONLY in the lobby and not in the rooms. Breakfast was mediocre with a very limited offer. Staff isn't greeting the guests as they enter the dining room and are clearly more interested into reading the morning newspapers. This is unacceptable for a “four star hotel” and clearly a family business with a staff that seems poorly trained towards international hospitality standards. I would definitely not recommend this overpriced hotel selling a product they can’t deliver.
NB: This review is being posted for a second time with the help of the Tripadvisor team following the insulting comments the Manager made after I posted my first review. Personally, I don't think it is very wise to insult guests when you are in the Hospitality business. This is my 52nd contributions to the Tripadvisor website and I do believe I rate fairly all the hotels I visit.

  • Stayed: August 2013, travelled as a couple
    • Value
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7  Thank fantasia112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danijel C, Director of Sales at Hotel Bella Vista, responded to this reviewResponded 17 September 2013

Hereby again we have to reply to the quest review which we consider incorrect and ill-mannered. Also would like to thank the guest for his persistence in which he allows us to express our point of view to the public again. We confirm the guest stayed in hotel Bella Vista for one night. We consider the guest have received exactly the room he reserved. He was accommodated in the room 306 on the 3rd floor which depicts “The Park View” as stated on the Internet site. We strongly believe we have provided true “value for money” and discard the guest comment on “expensive price”, since the guest have the option to choose the price and the hotel according to his preferences. We are sorry that the guest preferences did not met in our hotel, but we strongly believe in our hotel quality and 4 star standards we provide. We discard the guest comment on how many “Bella Vista” rooms hotel has, since this shows only the guest guessing capabilities, which is by the way very poor. Further, commenting on the WIFI service, which hotel provide, state again that guest did not inform himself about the fact that FREE WIFI is available only in the hotel lobby, restaurant and the bar (this information is available everywhere). We consider useless to further comment on the guest review and would like to ask all other guest to discard this review as pointless. We assure all our future guests that our quality standard is according to the four star hotel. Our personnel are well trained and educated and we received number of positive comments from other guest on their professionalism and hospitality and therefore we strongly believe in our product we deliver. Without any further ado, we would like to take this opportunity to invite all our future guest to come to stay in our beautiful hotel and to experience our service in person, and we can only promise you will not regret it.

NB: Answer to this review is posted for the second time. Hereby we discard the guest allegation we have insulted the guest in our previous reply. Therefore we urge the Tripadvisor team to allow justifiably response from the hotel management. Moreover, persistence from the guest in this matter, regardless of the fact that he stayed in our hotel for “just one night”, clearly show his state of mine, and therefore we would like to ask to all readers of his reviews not to take them into consideration since they can be written purely with wrong intentions.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2013

On booking I found three available rooms. But I needed an extra bed for child and I called the hotel. At reception, they told me that they have not available rooms.
When I told them and what we reservating online and even came with small children?They told me that they now have a lot job.Then I told them that I would write my experience to their hotel. After that they called me for a couple of minutes and said they have one room. But I should have 3 rooms. So, do not accidentally reservation online.

  • Stayed: June 2013, travelled with family
    • Service
4  Thank Macki_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danijel C, Director of Sales at Hotel Bella Vista, responded to this reviewResponded 25 June 2013

Hereby we confirm we have received the telephone call from the customer, and would like to stress out that our receptionist conduct in most professional manner. We discard all the comments from the customer because the guest have the option to reserve the room as requested via booking.com without any interruption. We never in any way imply not to book via booking.com or any other web site for that matter. We are sorry that the quest could not book our hotel as wanted, but this is not our fault, because in requested dates hotel was sold out and the guests came late with their request. Therefore, we discard all the negative comments on our behalf and would like to inform the guest to be more proactive in their future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2012

Magnificent for vacation in all season specialy in beginning of september. I have been there for almost 4 years in row. Next year planning to stay for 15 days. Excellent stuff and the best hotel bar. Pleasent and neat rooms you can expect.

  • Stayed: September 2012
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3  Thank Bobica78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

Lovely, modern hotel in the small town of Drvenik on the Dalmatian Coast of Croatia. Very comfortable and clean. Bright and cheerful. Good service. Only a five minute walk to the beach and restaurants. The Ice cream cart was available all day and was served in beautiful glass goblets! The three computers in the lobby were very easy to use and were free. Highly recommend this place for a stopover between Split and Dubrovnik for those who was to travel slowly and gently.

  • Stayed: May 2011, travelled as a couple
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5  Thank Sunset70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017
Google Translation

Room Tip: -----------
  • Stayed: August 2017, travelled with family
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVista_HR, Director of Sales at Hotel Bella Vista, responded to this reviewResponded 29 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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