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“Accomodation is very good”

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Holiday Inn Bordeaux Sud Pessac
Ranked #2 of 7 Hotels in Pessac
Certificate of Excellence
kenilworth
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Accomodation is very good”
Reviewed 17 November 2011

The accommodation is very good, great large rooms and huge beds. Staff friendly. Used for business trip so didn't have much time in the hotel

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charbel-Dundalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 18 November 2011
Dear Guest,
we thank you for your stay and comments and hope to see you soon.
Yours faithfully
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Nantes, France
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 November 2011

Have been going to this hotel ever since it was built as is near my company's HO. The accomadation is very good with spacious rooms and huge beds, bathrooms excellent. I did notice that the room was starting to show its age. Just little things like the electric sun blind didn't stay in the runners....
What I have noticed that has changed is the quality of the service and food at the table....
A bottle of water brought to the table already opened, wine ordered from the wine list was not the same year as described (2 years younger but charged at the same price).
I suggest that if you stay here go for a meal elsewhere as too expensive for what you get in your plate

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nen64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 14 November 2011
Dear Guest,
we thank you for your recent stay and the comments left on this website.
We are sorry for the inconvenience the lack of professionalism of the restaurant' service may have caused you during your stay.
I have forwarded your comments to the general manager ant the catering manager to improve the service.
Hope to see you again for your next trip in Bordeaux.
Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 1 October 2011

We expected more of a Holiday Inn. I suppose its basically an airport hotel, but its fairly convenient for both Bordeax and the airport. Reception was excellent but the Executive Room did not live up to its title. The room itself was ok but the bathroom had been designed and built by an amateur by the looks of things. It consisted of a useless hoover style hairdryer that does nothing to improve any type of hairstyle except to blow it all over the place. Someone had thought of installing a makeup mirror, however it was situated behind the hairdryer which was impossible to see into, a total waste of time. We decided to try the restaurent for dinner although previous rewiews hadn't been too good. However, the food was really good but spoilt by the service. From the moment we entered the bar the head waiter (if that's what he was) was cold and unfriendly. I think his manner was passed onto the rest of his team who not having a good example to follow just did what they had to do but without any enthusiasm. Breakfast which we had to pay extra for was ok and thats all, especially having to wait 15 minutes for fresh brown bread and eggs. Overall we wouldn't go there again.

Room Tip: This hotel appears to have only executive rooms on the 3rd floor so opt for one of these
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beryl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 7 October 2011
Dear Guest,
First of all, we thank you for your comments following your last stay with us. The readers will appreciate your opinion regarding the Reception which was “excellent”, “the executive room was ok”, “the food was really good” and the “breakfast was ok”. We are very sorry for any inconvenience the bathroom and the lack of quality of the restaurant service may have caused you.

We are very surprised with your opinion regarding the hairdryer and the makeup mirror as this is the first time a guest comments these points in the bathroom. We can not unfortunately modify the arrangement of it.

The catering manager has noticed your comments regarding the quality of the service for your dinner and the delay for your breakfast. He will take the necessary steps to continue to improve the service.

We hope you will continue to choose Holiday Inn hotels for your future travel needs all over the world.

Yours faithfully.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire, UK
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 September 2011

I recently stayed here with my wife and student son who was moving to Bordeaux for a year to study at the University. As he was moving into a house in Pessac we selected this hotel for its general location near Pessac plus I had plenty of HI loyalty points. The hotel is a modern facilty and the rooms and general facilities were up to HI standards. The location is fine if you want to be near the airport or the ring road, not so good if your interest is in the centre of Bordeaux.

I agree with the comments made about the restaurant being closed in the evenings at weekends - there are limited options close by. We thought the breakfast buffet was good however.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BucksTraveller2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 23 September 2011
Dear Guest,
We thank you for your recent stay and your comment on tripadvisor.
We hope to see you again for a new stay when coming to see your son,
Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2011

My husband stayed at this hotel for an extended business trip and I visited for 10 days. The hotel was exceptionally clean with nice large bath towels. The staff at the desk was very courteous and helpful. The location is about a 30 minute tram ride into Bordeaux which is a great place to visit. The biggest drawback of the hotel is the limited hours and days of the bar. It is completely closed on weekends. There are other restaurants within walking distance.

Stayed August 2011, travelled on business
Helpful?
Thank acatherines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 15 September 2011
Dear Guest,
We thank you for commenting our hotel Holiday Inn Bordeaux Sud-Pessac regarding your last stay with us. We greatly appreciate you taking the time to provide feedback to other guests.
Hoping to see you again at the hotel.
Yours Faithfully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 August 2011

1. Hotel staff refused to give me a room with a large bed, they apparently find it acceptable to push two twin beds together with no mattress pad or anything to connect the two together and then call this a “double bed”. This means that you wake up with a back ache from sliding between the two twin beds pushed together.
2. They did not change the sheets for two weeks. I know they didn’t because there was a very large black ink stain on the sheets. Everything else I had asked for from this hotel was refused, so I didn’t even bring this one up but find it incredible.
3. Due to the constant smoking of guests (at a non-smoking hotel), I asked if I could at least be in a room where the window opened. They said they would not move me to a room where a window opened.
4. Staff accepted the wrong suitcase from Air France when they lost my luggage (the name on the tag wasn’t even close to mine) This meant two more days with no luggage at all and a lot of phone calls to try to fix the situation with Air France.
5. The towels all have a very strong smell of vinegar. Maybe this is normal in France?

  • Stayed December 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank travelscrabble411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 20 September 2011
Dear Guest,
We thank you for commenting our hotel Holiday Inn Bordeaux Sud-Pessac regarding your last stay. We are very sorry for any inconvenience the different services' lack of vigilance may have caused you.
We appreciate the candid feedback we can read and welcome any opportunity to improve.
To add information about our services, we inform you all our rooms are equipped with two large twin beds (1m*2m) to enable us to welcome either 2 people in a twin room or single or double occupancy in a large king size bed (2m*2m). The Velcro fastening between the two beds prevents the beds to separate. You have met with a refusal from my colleagues as we do not have other bed equipment in our hotel. For your move to a new room, this was certainly impossible due to unavailability for the rest of your stay. The front desk staff will be more vigilant concerning the suitcases we can receive form airline companies which have a lack of quality in their own services.

I was very surprised to read that your sheets were not changed during your two weeks stay. I have sent your comments to the Housekeeping team to be more vigilant also for the towels, which are cleaning by a vendor who may have used to much detergents.

Once again, we appreciate you taking the time to share your comments. We know you have many choices when it comes to lodging and we hope you will continue to choose our hotel for your future travel needs in Bordeaux region..
Yours Faithfully.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montceau les Mines, France
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2011

Rooms are nice, modern and comfortable.
Hotel is in a business area so a little bit in the middle of nothing but it is quiet.
Breakfast is not the best I got in Holiday Inn Hotels with a service not so kind.
Restaurant is expensive and not so good.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TOPALAIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servicecommercial33, Responsable commercial at Holiday Inn Bordeaux Sud Pessac, responded to this review, 15 September 2011
Dear guest,
We greatly appreciate you taking the time to provide feedback to other guests regarding your last stay with us and thank you for that. We take the necessary steps to continue to improve our services: new composition of breakfast, new chef and a new carte since your last stay.
Hoping to see you again at the hotel to have your new comments.
Yours Faithfully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Bordeaux Sud Pessac

Property: Holiday Inn Bordeaux Sud Pessac
Address: 10 avenue Antoine Becquerel, 33600 Pessac, Bordeaux, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux > Pessac
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Pessac
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Bordeaux Sud Pessac 4*
Number of rooms: 90
Official Description (provided by the hotel):
Holiday Inn Bordeaux Sud-Pessac Hotel is ideally situated at only 7 mins drive from the International Airport of Bordeaux Mérignac, 15 mins from the historical centre of Bordeaux classified town of Unesco world's heritage and 5 mins away from the International Golf Course of Pessac (18 holes).The Holiday Inn Bordeaux Sud-Pessac hotel is a privileged stop-over located in the heart of the Bordeaux wine region, close to the vineyards of Pessac-Léognan, near the beautiful Atlantic beaches, the Dune de Pyla and the Arcachon seaside resort.The 3 star hotel is well equipped with state-of-the-art technology to host your business or social gatherings with 5 flexible function rooms and can accommodate up to 100 guests.All public areas of the Holiday Inn Bordeaux Sud-Pessac hotel and a selection of the bedrooms are wheelchair accessible. Guests can enjoy the latest in Interactive Television in the comfort of their bedroom to access the latest movies and music albums. Wired internet connection and Wi-Fi are free of charge throughout the hotel.The bar Le Lounge 14 and the restaurant Le Bistrot 14 offer a contemporary and inviting atmosphere where guests can discover the original cuisine elaborated by our chef. ... more   less 
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Also Known As:
Holiday Inn Pessac
Pessac Holiday Inn
Holiday Inn Bordeaux Sud Pessac

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