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Review of Novotel Macon Nord

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Novotel Macon Nord
Ranked #7 of 30 Hotels in Macon
Reviewed 17 August 2014

This hotel is not up to usual novotel standards. Rooms were out of date and shabby. We were not allowed to take our disabled daughter outside as they said the restaurant was closed so we would have to carry her in her wheelchair up 3 steps or otherwise order food to our room!! Shocking. Would never return. We have stopped in over 10 different novotels in france and the service received here and the general shabbiness of the hotel is the worst by a mile.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 - 75 of 617 reviews

Reviewed 10 August 2014 via mobile

Very friendly welcome, just off the autoroute do great for those heading to and from South of France. BUT rooms unacceptably shabby - missing bedside table with just holes in wall and Formica missing from furniture. Shame as staff are excellent.

Stayed: August 2014
Thank abbiben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank John D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 June 2014

We stayed 1 night on our way home from Spain. The rooms were clean, in good condition and very comfortable. The food in the restaurant was very good and breakfast was excellent. In short we really enjoyed our stay and if you are travelling and need a break I'd recommend this hotel

  • Stayed: June 2014, travelled with family
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Thank nigel_smith61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Geoff S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 June 2014

The hotel has had it's best long time ago. It looks old and worm out. But the good part is still alife, the staff. They are friendly and supportive. The hotel room are spacy and clean Bathroom no shower only bath. Breakfast was ok. However €115 a night is too much to ask for a place at an industry zone. Parking is free and close to the rooms. Breakfast one can have outside too. ( why do I have to write 200 characters, there isnothing more to tell)

Stayed: June 2014, travelled solo
1  Thank Albert-Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

We had asked for a room with a double bed and two single beds (as clearly stated on my booking conformation) but when we arrived we were shown a small room with a double bed and a sofa bed with a pull out bed underneath.
The room was musty and needed to have a window opened it prior to occupation and it was also adjacent to the swing doors at the start of the corridor. I asked the staff at reception to give me a room which I had asked for they told me they had no rooms with single beds. All they could offer was a double room with a larger sofa bed which when opened left little room to move. It was on the first floor but did not seem as bad at the time as the other room. We were informed there was no elevator so all the luggage had to be carried up the 2 flights of stairs, they offered no help at all. After driving for seven hours we did not have the energy to look for another hotel so we took the room.
We were not offered any refund even though the room was a basic one as compared to the Superior room we had paid for.
The only highlight was the restaurant where we received a very pleasant meal. Thank you to the chef and serving staff.
On returning to the room we realised we had a what looked like a child's bath with a shower over it. Far too small for normal adult use.
We tried the air conditioning but we still had to open the window all night to get some air.
The next morning we went to pay for the evening meal we had and the lady at reception seemed only concerned and annoyed that we had not paid our local city tax which was 4.5 euro. As we had booked and paid on line I don't think this was our fault and we never questioned paying it anyway. I pointed out that we would have just left without realizing we had to pay the tax if we had not come to pay for the evening meal. I was greeted with a shrug of the shoulders and said they weren't worried she then proceeded to charge me for breakfasts we did not want or asked for which again seemed to anger her as she had to alter the bill when I pointed it out.
The hotel looked in a poor state of repair and looked like it needed refurbishing badly.
I think the charge of £121 for the room was unacceptable and would certainly look elsewhere next time. They know they have you virtually trapped and I expect they get enough worn out travellers they can not bother with to be worried about real customer service.

Room Tip: Don't stay here take some time and look further afield.
  • Stayed: May 2014, travelled with family
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1  Thank Bottomrung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Macon Nord

Address: 420 route de Saint Martin | Sennece-Les-Macon, 71000, Macon, France
Region: France > Bourgogne-Franche-Comte > Saone-et-Loire > Macon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 30 Hotels in Macon
Price Range: £62 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Macon Nord 4*
Number of rooms: 114
Official Description (provided by the hotel):
The Novotel Macon Nord is located 45 minutes from Lyon International Airport. By high speed train, Marseille is 2 hours away and Paris 90 minutes. Ideal for a business trip or following the trail through the Burgundy and Beaujolais wine country, this 3 star hotel, approx. 8 km from the centre of Macon, offers 114 airconditioned rooms and several meeting rooms. Amidst 3 ha of leafy gardens, the hotel also features a pool and a restaurant and bar open until midnight. Secure parking for 150 vehicles. ... more   less 
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Also Known As:
Novotel Macon Nord Hotel Macon
Macon Novotel

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