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“Wonderful Estate”

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Domaine des Hauts de Loire
Ranked #1 of 3 Hotels in Onzain
Certificate of Excellence
Reviewed 9 August 2014 via mobile

Stayed 4 nights at this wonderful estate. We actually stayed in 3 different rooms during the 4 nights stay due to the full occupancy.

This large estate has two houses next to each other. One of our rooms has a nice balcony, the other up on the attic and another with its private outdoor seating. All unique in design and ambience. However the furnishing of the rooms are dated and badly need some upgrading to maintain the luxe factor.

There is a swimming pool and tennis court. They also provide bicycles that you can use to ride around the huge estate filled with nice forest. Overall environment of the estate is wonderful and hard to beat.

Two main things that prevented me to rate this hotel excellent (5 stars) are the dated furnishing of the rooms and the below par breakfast served. With a 2 star Michelin restaurant, one will wonder why they serve a mediocre breakfast typical of a 3 star restaurant.

Stayed: August 2014, travelled with family
3  Thank H118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 14 August 2014

Dear Madam, Dear Sir,

Thanks for taking the time to give us a complete feedback.
We are happy to read that you have liked the different assets and particularities of our different rooms.

Furthemore, we are glad to know that you seemed to have enjoyed all our facilities, especially the beautiful scenery of our Domaine.
Nevertheless, you seem to have not been susceptible to our rooms’ ancient charms. As a matter of fact, we wish to keep the Domaine’s beauty and soul through its antique furnishing.

We are sorry that our breakfast didn’t meet your expectations.
It is thanks to our custumers’ appreciations that we continuously improve our services.

We appreciate your sincerity, and look forward to having you with us again soon.

Sincerely,

Eric Hertz,
Director

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Reviews (544)
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119 - 125 of 544 reviews

Reviewed 9 August 2014

Everything about this hotel is pretty much perfect; the location set in a wood, the rooms and fixtures and fittings - all of the very highest quality, the staff are wonderfully efficient, welcoming and engaging without being over-attentive and finally, the food was absolutely wonderful - we were still talking about our meal after three weeks of eating out on the rest of our holiday and no other dining experience came anywhere close!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Clive H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 14 August 2014

Dear Sir,

We thank you so much for having given us such a nice feedback of our Domaine.
You seem to have enjoyed all of the things that our hotel has to offer and this fills us with joy and pride.
As a matter of fact, we are particularly overwhelmed to know that you enjoyed our chef’s cuisine that much.

We hope to have the pleasure of welcoming you back soon,

Sincerely,

Eric Hertz,
Director

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Reviewed 4 August 2014

The staff was incredible. From the moment we arrived we felt welcomed and every need was promptly handled. The food was outstanding, and the attentive staff was awesome. Not only were staff members helpful when we arrived, my wife's luggage had not arrived when we left and they forwarded the information about our new hotel to the airline. Again, even more evidence of their attentiveness to the guests.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank aliswarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 7 August 2014

Dear Madam, dear Sir,

Firstly thank to you to take the time to write us such a good review about your recent stay !

We are delighted to read what your experience at the Domaine des Hauts de Loire was good.
Futhermore your compliment about our staff are very appreciated, this is our principal preoccupation, and we are all devoted to your comfort.

Remy Giraud loves to surprise and treat his dinner guest!

Thank you to say that your stay at our Relais&Châteaux was the best, we are very flattering.

We look forward to having you with us again soon

Best Regards,

Eric Hertz,
Director

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Reviewed 22 July 2014

We spent one night here on a cycling trip, but after that one night we wished we could have been here the entire trip. The room was spacious, cute and comfortable. The bathroom was wonderful with a lovely shower (and separate tub). The staff is outstanding - friendly and helpful. The pool was relaxing. But the highlight was dinner -- The chef did an outstanding job creating a meal that reflected the local flavors and left you anticipating the next course and what amazing thing he created. it was truly outstanding. We have stayed in a number of relais and chateau properties over the years and this one is better than many of them - it's truly a gem.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank dottie dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

The hotel is located in a wonderful property outside of a delightful small town and surrounded by vineyards. The loctaion is great and the surroundings are magnificent. Other than that, the hotel needs some maintenance to be done. The staff service was correct but too corporate. Do not expect any personal touch. Not the kind of service one expects at a Relais Chateaux property. There is no attention to little details which we have experienced in other properties of the chain. We travelled during the World Soccer Cup and the hotel had no TV suscription to see many of the games. Internet service was a disaster.
For the rate charged, they should do better.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 28 July 2014

Dear Sir, Dear Madame,

Thank you very much for taking the time to write this review.
We try every day to have special attention for each guest we are welcoming.
You can be assured that this is one of the first reason why each member of the team is working at the Domaine des Hauts de Loire

I am very sad and sorry to read that we’re not able to make you feel more special for us.
As you can read in the other revue, most of the guests come back for our warm and friendly service.

To be sure that what you are complaining about will never happen again I will need more details about your stay with us.
I will be very happy to talk with you about your stay.
Please feel free to contact me directly by phone 33 (0)2 54 20 72 57 or email to my attention hauts-loire@relaischateaux.com at the Domaine.
If you prefer, you can send me your phone number and I will call you back.

I remain at your disposal

Yours faithfully

Eric Hertz,
Director

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Reviewed 9 July 2014 via mobile

Lovely place and fabulous service. The dining was gourmet and varied presented beautifully and with flair! The grounds were breathtaking and extensive. Needs a workout facility to earn another star as well as an alternative casual dining option for a quick breakfast or afternoon bite. The room was tasteful, comfortable but friends complained of no hot water twice without resolution to their liking.

Stayed: July 2014
1  Thank mjrosenmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 16 July 2014

Dear Madam, Dear Sir,

At first thanks to you to take the time to write us a review about your recent stay at The Domaine des Hauts de Loire.

We are so pleased and thankful to read that our property was according to you “breathtaking”. You are also talking about our service which you consider of fabulous, and we are very delighted to read this, your comfort is our priority !

Our two-star Michelin Chef Remy Giraud and all our restaurant team will be thrilled that your dinner widely satisfied you.

We are really sorry that you met disappointments about our equipments but know that bikes are available and that our staff in the reception is at your disposal to recommend you simpler restaurants in the surroundings.

Concerning your friends problem, we settled it twice and I spoke directly with them concerning compensation. They finally send me an email to thank me for taking care of them.

We appreciate your sincerity, and look forward to having you with us again soon.

Sincerely,

Eric Hertz
Director

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Reviewed 2 July 2014

A lovely hotel in a wonderful setting not too far from Onzain and Blois. Our room was large, with modernized bath and exquisite service. the food was incomparable, well prepared from a varied menu. A great get away, whether on bicycles or in an auto. Not much around, and restaurant is closed Mondays.

Room Tip: Ask for a room facing the font of the hotel in the main building
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MisterPlatinum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Directeur général at Domaine des Hauts de Loire, responded to this reviewResponded 8 July 2014

Dear Madam, dear Sir

At first thank you to take the time to write a review about The Domaine des Hauts de Loire on the website TripAdvisor.

It’s a pleasure to read that your stay was good, and that you were able to take advantage of bikes!
As our domain is surrounded with 30 hectares of forest so it can sound a little bit off-centered but numerous activities are available in the surroundings.

We are delighted that you found the dishes of our Chef Remy Giraud in your taste he is eager to always satisfy and surprise his dinner guests.

Hope to have the pleasure of welcoming you back soon.

Best regards,

Eric Hertz,
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Domaine des Hauts de Loire

Address: Domaine des Hauts de Loire 79 rue Gilbert Navard Onzain, 41150 Onzain, France
Region: France > Centre-Val de Loire > Loir-et-Cher > Onzain
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Onzain
Price Range: £254 - £588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Domaine des Hauts de Loire 4*
Number of rooms: 31
Official Description (provided by the hotel):
Located on the wine road and at the heart of Loire castles in the midst of greenery, the Domaine des Hauts de Loire welcomes nature lovers that dream of retiring in a haven where a cosy and warm atmosphere dominates. A four star establishment, this Relais & Chateaux has become a true institution of French tourism. The Domaine des Hauts de Loire’s restaurant welcomes you around a prestigious table. The Chef Remy Giraud, 2 Michelin Stars, offers a new menu several times a year in line with the seasons and in accordance with the region. “L’Art Des Mets” cooking school In his school, Chef Remy Giraud dreams of initiating students to the fulfillment of a recipe or a preparation technique, so many opportunities to discover the characteristics of a product, its gustative qualities and the pairings that can be made with it. On Wednesdays and Fridays, the Chef passes on his know-how through private classes (1 to 2 people) or in groups (3 to 8 people). Each student discovers a recipe, prepares it under the Chef’s supervision to finally taste his own hard work. Sunday is kept for sweet pleasures with the hearty classes of Pastry Chef Cedric Noel. Once a month, the kitchen is left to the young future pastry chefs. ... more   less 
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Also Known As:
Domaine Des Hauts De Loire Hotel Onzain

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