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“Not as good as advertised!”

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Siblu Villages - Domaine de Dugny
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not as good as advertised!”
Reviewed 6 December 2012

Noisy campsite in a quiet area. Staff are acceptable but no more! Poor entertainment. A wonderful area to visit but choose a hotel - much better! Look around and you will get better. Siblu not recommended.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
7 Thank Jezendee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Llanelli, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2012

Caravan was the largest one of they do - it barely fit the five of us in. It was dark, bare and like living in a cave. Also the steps to the deck aren't level an they got very slippery and there was no gate to stop babies and toddlers falling down he steps.
The shop was never open unless you went through the bar and got th bartender t get what you wanted.
The only pool with any heat was the baby pool.
The site was a mess because caravans were being moved and the dismantled decks, gas bottles an BBQ's were left all over the pitches.
The restaurant food was disgusting and very expensive.
The beds are solid lumps of foam and the pillows had about five pieces of cottonwood stuffed in to a polyester cover
The play areas aren't really suitable for under there's and in one of the play areas two dogs had been left to roam without leads and owners
I made a complaint the second I saw the caravan and was told by the receptionist that the customer service manager would be issuing a refund to me, a month later and I've told ha no refund has been because they have no idea that a complaint had been verbally made. Customer service is terrible.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abigail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 15 October 2012
The home you were allocated was a 2012 model measuring 40m², 3 bedrooms, fully equipped kitchen, spacious lounge, and covered outside terrace. It can accommodate up to 8 people and all previous guests have been very happy with it, resulting in it now being privately owned like so many othes on the site. The steps are level and conform to all safety standards, and not all terraces have a gate.
Facilities in low season are normally reduced as advertised, the staff in the bar or restaurant are always happy to help in others areas when the need arises. Both indoor and baby pools are operated by pumps which guarantee a minimum water temperature of 27°C.
Many guests have left very positive comments about the restaurant, it tries to be competitive with others in the area and is also convenient if you do not want to drive off the park.
We have 2 play areas, one being particularly suitable for ages 2- 10 years.
The mattresses and pillows mentioned are not normally a problem, guests can request extra pillows if they feel they need to be thicker .
We did try to offer you an alternative home , which you declined , or exceptionally a full refund on arrival because of your situation . The next morning on a follow up visit you indicated that you had decided to stay for the full 10 nights booked.
There was nothing wrong with the home and you did not mention any issues during your stay.
We are proud of our customer service here, with a very small number of complaints and a large number of families who return to us every year .
Thank you for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent, UK
Level 4 Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 September 2012

The staff we friendly & helpful and the site was very efficiently run. The Welcome Pack which included a bottle of local wine was a nice touch. The swimming pools were well laid out and the shop was fine for bread/milk etc. The site was very actively promoting ownership of mobile homes mostly to Parisians wanting a weekend retreat. So the site always had a strong French presence which we appreciated, We didn’t use the restaurant or bar. We did notice that some of the mobile home pitches were just a little too cramped with privacy compromised.
The main plus point was the site location which was about 15 miles from both Amblois and Blois – both towns are certainly worth visiting. It was also ideally located to reach many of the other chateaux in the Loire.
In our opinion the main disadvantage was that it was situated in open countryside and it was impossible to walk outside of the site. The nearest small town was Onzain which was only a few minutes drive and had a largish Casino (was Intermarche) supermarket which was ideal for bulk shopping. However it did dominate the sleepy town, with very limited attractions with regards to restaurants and bars,

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank enjoyvalencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 15 October 2012
Most of the homes on our site are owned, a large proportion by families from Paris , only 2 hours away, using them on weekends as you correctly point out. When not being used by family or friends they are sublet to help cover their annual fees.
Some areas of the park are also newly laid out and some of the planting has yet to reach maturity.
Onzain being the nearest place is 5km from the park and is very much a working town ,which can be reached either on foot or by bicycle very easily . If you wander across the bridge into Chaumont you will find more of a tourist atmosphere here
Thank you for your kind comments especially with regard to the team , we hope to welcome you back sometime in the future
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sheffield
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 September 2012

I stayed here with my husband and three children. On arrival at the site I was instantly put at ease and struck by the beauty and natural surroundings. Our mobile home was just opposite the multiple sports court which was great as the kids could play whilst we chilled out and still keep them in view. There was a great kids club, fantastic swimming pool day and evening entertainment. The only negative is the price of the drinks at the bar.
All in all we had a brilliant time and will most definitely return at some point.

  • Stayed May 2012
    • Value
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    • Service
Helpful?
1 Thank dooful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 23 September 2012
Thank you for your comments, I am pleased to read that you and your faily had a great time in what is indeed a very beautiful area of France.
We look forward to welcoming you back sometime in the future
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Newport, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 September 2012

Just a quick review to a weeks holiday at Domaine de Dugny with four children aged between 14 - 7 years old from the last week of August 2012
We have previously visited Siblu sites along West coast of France but this year went to EuroDisney for the first week and spent the second week at Dugny.
The site is in a quiet location but has good facilities, pools, sports area etc. The caravans are well spaced out the the site appears to be developing further.
There is a lake near the site and offers pedalos and canoes. My only negative is the restraint on taking the canoes onto the water - only for two hours per week.
The entertainment was very well run by Chris - who we have bumped into on different sites over the last six years. If you are lucky to get a site he works on the kids will be well entertained - especially if they are Notts Forest fans!!! The rest of the staff were very good also mention must fo to Frankie 'The Rock' and Alex who were the kids favourites. The kids clubs were well organised with Dutch, French and English speaking staff.
Yes i agree with comments that the main communication was in French, but we're in France and the kids make friends through play and learn to communicate learning french - one of the reasons i have holidayed in France for the last few years
For info we drove via the Chunnel and took approx 6hrs with comfort breaks, 300 odd miles but 80% of it on toll Roads - £20ish charges from what i recall but easy driving avoiding centre of Paris.
We enjoyed the holiday and will be returning to Siblu next year, though prefer the costal sites. Hopefully Chris will be at the site running the entertainment??

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
3 Thank Adrian3573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 23 September 2012
Great to hear you enjoyed your stay , we are indeed continually trying to improve and provide excellent sporting and entertainment facilities here at Domaine de Dugny. The lake being a very popular one , we like to share it's attraction between fishing , pedalos and canoes so everybody gets an opportunity , but unfortunately at busy times in the season this can prove difficult
Thank you for your comments which will be passed onto Chris and the team - look forward to seeing you here again
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Kent, UK
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 11 September 2012

This was our first Siblu holiday (courtesy of Tesco vouchers) staying 10 nights from mid August in an Excellence mobile home. The location of this site is fantastic being located in a rural setting, but close to lots of sights of the Loire. The campsite itself is also great. The weather was scorching while we were there and we were very fortunate to be located in the older shady part of the site in a very large pitch surrounded on 3 sides with a hedge (offering privacy) and a lush grassy lawn. There is a large new area with struggling newly planted trees which offer no shade or privacy at all.
My 3 boys aged between 10 and 14 loved the pool, go-carts, fishing (bring your own gear) and table tennis.
The staff was generally very polite and helpful and switched straight to English on hearing my dreadful attempts at French (well at least I tried).
Our mobile home seemed new and well equiped and we were very glad of the large covered deck.
The pool was refreshingly cold as the weather was so hot, but this would be a negative for most of the rest of the season. It also has incredibly slippery marble crazy paving in areas which I slipped over on and saw several other adults and children do the same - this really is a hazzard which should be sorted out.
Sadly there were a few negative points - the 'entertainment' was shockingly bad and far too loud. It also went on every single night, sometimes until after midnight even though it is supposed to stop by 11pm. However, we were amazed at the number of people who seemed to be enjoying it - it is aimed at a certain market (dare I say Butlins?) which perhaps is just not us.
Also, the restaurant is terrible - in terms of the poor quality food, poor service (we never got some of the things we ordered and gave up asking for them in the end) and vast overpricing (a modest meal for our family of 5 (only main courses and 1 drink each) came to a ridiculous €77. Also, the restaurant is right opposite the entertainment stage so you are subjected to 'crazy conga' (or whatever) at top volume throughout your meal.
So in summary, in my opinion the daytime activities were great but the evenings and night-times were not. This was our first experience of Siblu - chosen only because it cost us almost nothing with our Tesco vouchers (including the eurotunnel) and we probably will not use them again. As a family we want more relaxation than loud 'entertainment' so maybe this is a case of this type of holiday just not suiting us.

Room Tip: Ask to be sited in the old part of the campsite if you want shade. In high season airconditioning wi...
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jap200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 23 September 2012
Thank you for all your comments - sorry to hear that some of the activities we provide were not to your taste! we do try to cater for families of all nationalities and entertainment can be a difficult area, but genarally speaking most feedback is very positive . We aim to provide for those who like a lively break and those who prefer more peace and quiet. I do try to meet special requests as much as possible , please do ask next time you book to be located in a quieter shady area of the park. Comments about the restaurant will be passd on , generally speaking the prices are in line with other restaurants in the surrounding area to which you have to travel to of course!
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Nottinghamshire, United Kingdom
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 September 2012

Went here at the last minute when let down by the dreadful french freedom holidays
peacefull site with nice pitches and from what we could see good accomodation. If you like to really get away from it this could be the site for you
positives - good entertainment, bar prices OK for france, nice setting
negatives - freezing outside pool was unnacceptable (thank god they didn't enforce the skimpy speedo rule!), portaloos instead of real toilets be the main entertainment area, restaraunt was poor
tips - we liked lulu park near tours - good for kids aged 5 to 10 - take swimming stuff
the nearby zoo is very good. Onzaine has some nice bars in the centre but is pretty quiet

Room Tip: go near the lake if you can
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 926andyba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this review, 23 September 2012
Thank you for your kind comments, sorry to hear you thought the pool was cold! Our indoor covered pool is heated but not the outdoor. Being in France we do get the advantage of a much warmer climate and it can be a very refereshing change to cool down on a hot summer afternoon. We do try to upgrade some of our facilities each year and will take onboard the comments made regarding toilets in the main entertainment area.
Once again thank you for sharing what we believe to be one of the most beautiful and peaceful settings in the Loire Valley
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Additional Information about Siblu Villages - Domaine de Dugny

Property: Siblu Villages - Domaine de Dugny
Address: Route de Chambon, 41150 Onzain, France
Region: France > Centre-Val de Loire > Loir-et-Cher > Onzain
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Onzain
Price Range (Based on Average Rates): £
Hotel Class:4 star — Siblu Villages - Domaine de Dugny 4*
Number of rooms: 320
Official Description (provided by the hotel):
Domaine de Dugny is very spacious, with lots to discover. There's a small boating lake, great pool complex,bar & restaurant all in the heart of the Loire Valley, one of France's finest regions for visiting Chateaux ... more   less 
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Also Known As:
Le Domaine De Dugny Hotel Onzain

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