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“Great place to stay with young kids”

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Siblu Villages - Domaine de Dugny
Certificate of Excellence
Reviewed 21 June 2013

We spent 3 nights here as part of a 2 week holiday in France with 2 young kids.

We arrived late one evening after a long drive up from the Dordogne and there was a problem with our booking, completely my fault as I'd got the dates wrong. Despite the reception being closed, we were allocated accommodation very quickly and the staff reacted in an extremely helpful manner.

The site is a nice size, the accommodation is just right for a holiday home on a site like this and the facilities/activities perfect if your kids need plenty to keep them occupied. The kids disco was great, and even though the site was relatively quiet due to the time of year, the kids loved it because the staff really made an effort.

Like most businesses, the staff's approach to service really makes or breaks your experience and I have to say Jenny and the reception staff were fantastic. They were warm, friendly and nothing was too much trouble.

The nearby towns of Blois and Amboise (which had a great craft market on and is very pretty) are well worth a visit.

I'd have no hesitation in returning as it's a safe place to have a really enjoyable holiday.

  • Stayed: June 2013, travelled with family
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Thank Kevlar072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 - 110 of 527 reviews

Reviewed 19 June 2013

We have recently returned from a great family holiday in the Loire. My 2 children aged 11 & 9 loved the site & it had such a nice family friendly quiet atmosphere that they could roam free & we felt safe to let them. The overall site is very clean & the pool area was great & the life guards very attentive. We used both the indoor & outdoor pools but alas only one of the outdoor slides was working. The only main niggle was that true to French life the pool was closed every day between 12-2pm which was annoying but I have to say a huge thanks to the pool staff because on our last day they decided to stay open as it was so hot & the kids were having such a great time! The site is excellently located to visit many of the fabulous Chateau's in the area & it's only a 2 hour drive to Disney which we also incorporated into our stay.
We didn't eat at the restaurant & only took advantage of the take away once as found it quite expensive-so much cheaper to get some pizza's at the local supermarket which was only a 10 min drive away & the local wine CAVE was a real find! The bar had a good atmosphere but at £5 a pint we stayed more round the caravan as had gone with another family anyway. We will definitely be returning to the Loire again & would visit this site again as felt it was great value for money.

  • Stayed: June 2013, travelled with family
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1  Thank Barbados14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

I'm almost reticent to write this review as I'd rather keep awareness of this Siblu holiday park to a minimum. However, credit where it is due, I must tell you just how lovely it is!

The location of the park is beautiful, huge fields, beautiful homes and large skies dominate. We've visited several Siblu camps in France (Vendees, Pierre Couchee to name but two) and this was the best by far. It has a genuine French, friendly, small camp feel, even though there's loads of caravans. I think the central square where the takeaway, games room, supermarket, bar and restaurant can be found give it a really unique feel.

We went in May half term and their season had only started five weeks previously, the site wasn't very busy but the attention and focus of the Entertainments Team and the cleaning and maintenance teams were second to none. Our kids (one aged 4 the other 8) really loved everything the camp had to offer:
Mini golf
Table tennis
Heated indoor pool (the outdoor pool was too cold to use)
Pedal carts
Play area
All weather sports court
Tennis court
Archery

They especially loved some of the entertainments team; DJ Alex was such a natural with the kids, they all loved her. She seemed to genuinely love what she was doing and the kids thought she was brillliant. She put 100% into everything she did and her English was perfect. My son also had a soft spot for Stefan another member of the team who was equally as fantatsic with the children, a really nice guy. The whole team, even Frankie, a real character, were professional and talented!! Our kids chose not to attend the clubs (running an hour in the morning and an hour in afternoon five and a half days a week) but they were still welcomed and played with at the evening entertainments (usually a show from 7.30 / 8pm for an hour six nights a week and all the little ones stayed up for it, games, singing and dancing etc.) and it made their holiday.

The caravans were spaced comparatiively well apart, very unusual for these camps. During our stay there was a predominant British crowd, everyone friendly and very civilised! You could hear the late entertainments show from the caravan, just about, but that ended about 11pm. They have rules about noise and driving on the camp after certain hours. Mind you the kids were absolutely zonked every night so just passed out!

There seems to be quite a high percentage of privately owned caravans which I alsways take as a vote of confidence in these situtations.

The outdoor pool was clean and looked very inviting, slides and all, however it wasn't heated and was just too cold to contemplate. The indoor heated pool was a God send (the weather was very changeable) and the children really enjoyed it the main pool was heated to 28 degrees and the tiny toddlers pool was heated to 31 degrees. Again nice and clean. The indoor pool was the place where we suffered our only bad moment of the whole holiday. The signs and the park literature state quite clearly that it is open until 6pm weekdays and 6.30pm at weekends. However, the life guards (well a few not all, Justine was lovely) were a little militant about getting you out of the pool area itself by 6pm. This meant you were 'evacuated' at 5.50pm to ensure that they could lock the gates and go home "we only work until 6pm" was actually offered as an explanation when they were questioned! Their conduct and attitude couldn't have been more opposite to the rest of the staff on camp, a real shame. The pool hours were 10am until midday and then 2pm until 6pm.

We visited the local town of Blois whilst in the area and went to the Chateau (well you have too it's the Loire Valley after all) and marvelled at the serpents heads that come out of the house of magic opposite the ticket office!! We also went on a horse drawn carriage ride, which was reasonably priced and very enjoyable. The town was beautiful and a nice visit but INCREDIBLY expensive!!

So all in all a very enjoyable holiday and the park, well it's a real jewel in Siblus crown! But try to keep it to yourself we don't want everyone going!!!

  • Stayed: May 2013, travelled with family
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3  Thank Knotty100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2013 via mobile

Just back from a 5 night stay with 2 children who are 9 and 5. Everything was just perfect. Lovely clean and quiet site in nice and peaceful area. Entertainment and children's club were all brilliant. Pool nice (only used indoor one). Caravan spotless and really lovely. Puts the English competition to shame. Alex in reception was extremely nice and very helpful. My only regret is that we couldn't stay for longer! I hope to return soon.

  • Stayed: May 2013
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1  Thank Helenj9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this reviewResponded 8 June 2013

Thank you, these comments created a buzz of excitement on reading this morning!
It is great to be able to provide our holidaymakers with the best possible service in such a beautiful area. Please accept our aplogies for the small problem at the pool, in better weather we do try to keep the pool open over lunch times and later on nice warm evenings
We look forward to welcoming you back soon!
Jenny Thompson

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Reviewed 17 May 2013

We visited Domaine de Dugny for the second year in succession in August 2013 and once again, we were not disappointed. We stayed in a three bedroomed Excellence on the old part of the site, lovely pitch and the caravan was spotless. We travel with our four children who are 8,6,4 and 2 and we are particularly appreciative of the seclusion and security of the site, there is hardly any traffic (and everybody is careful) and my older children were able to walk along to the park, or ride their bikes around, with far more freedom than at other sites we have been to. We did not eat at the restaurant, as with four children it is rather expensive but the cooking facilities in the mobile home were fine and shopped either at Casino, or at the big Auchan which is about fifteen minutes drive away. The pools are good, but not excellent, the indoor pool is quite crowded and the outdoor pool is freezing - but refreshing, but we did visit them everyday. As another reviewer commented, it would be good to get that slippery marble sorted out, my 4 year old took a couple of tumbles and it does spoil the pool area and surely would be a cheap fix with a bit of matting or something. Anyway, that aside, the area is beautiful, Amboise is a lovely town and we also spent a couple of afternoons down by the Loire whilst my 8 year old attempted to do a bit of fishing. We enjoyed hiring pedalos and going to the park, perfect for my 4 and 2 year olds. The children made some good friends (both English and French) and we found it very relaxing. We have also been to Duinrell a few times and love that too, but Dugny is particularly fantastic because of the seclusion - even if it means a little drive to get into town, it's worth it for the security of knowing that there are no locals hanging about.

We booked the first year using Tesco clubcard vouchers, but the discovered that Siblu have a loyalty scheme and we got a fantastic discount this year which will be our fourth year booking with them and third year at Dugny. We are going once again at the end of August and although it is slightly boring to go back to the same place each year, the children were jumping around with excitement when we said we had booked it so that says it all !!

Room Tip: I don't know the new part of the site particularly well, but any area of the old site is good, w...
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  • Stayed: August 2012, travelled with family
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2  Thank helencw77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien H, Gérant at Siblu Villages - Domaine de Dugny, responded to this reviewResponded 19 May 2013

Hello,

thank you so much for your very nice comment! It gives us energy and the will to keep our customers satisfied.
The marble around the pools have received a first intervention to make them antislippery, a second action is to be carried out soon to increase the efficiency of the product.
We are really looking forward to seeing you in august.
See you soon.
Cordialement.

Julien
Directeur

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Reviewed 6 December 2012

Noisy campsite in a quiet area. Staff are acceptable but no more! Poor entertainment. A wonderful area to visit but choose a hotel - much better! Look around and you will get better. Siblu not recommended.

  • Stayed: September 2012, travelled as a couple
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7  Thank Jezendee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2012

Caravan was the largest one of they do - it barely fit the five of us in. It was dark, bare and like living in a cave. Also the steps to the deck aren't level an they got very slippery and there was no gate to stop babies and toddlers falling down he steps.
The shop was never open unless you went through the bar and got th bartender t get what you wanted.
The only pool with any heat was the baby pool.
The site was a mess because caravans were being moved and the dismantled decks, gas bottles an BBQ's were left all over the pitches.
The restaurant food was disgusting and very expensive.
The beds are solid lumps of foam and the pillows had about five pieces of cottonwood stuffed in to a polyester cover
The play areas aren't really suitable for under there's and in one of the play areas two dogs had been left to roam without leads and owners
I made a complaint the second I saw the caravan and was told by the receptionist that the customer service manager would be issuing a refund to me, a month later and I've told ha no refund has been because they have no idea that a complaint had been verbally made. Customer service is terrible.

  • Stayed: September 2012, travelled with family
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1  Thank Abigail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennyct, Manager at Siblu Villages - Domaine de Dugny, responded to this reviewResponded 15 October 2012

The home you were allocated was a 2012 model measuring 40m², 3 bedrooms, fully equipped kitchen, spacious lounge, and covered outside terrace. It can accommodate up to 8 people and all previous guests have been very happy with it, resulting in it now being privately owned like so many othes on the site. The steps are level and conform to all safety standards, and not all terraces have a gate.
Facilities in low season are normally reduced as advertised, the staff in the bar or restaurant are always happy to help in others areas when the need arises. Both indoor and baby pools are operated by pumps which guarantee a minimum water temperature of 27°C.
Many guests have left very positive comments about the restaurant, it tries to be competitive with others in the area and is also convenient if you do not want to drive off the park.
We have 2 play areas, one being particularly suitable for ages 2- 10 years.
The mattresses and pillows mentioned are not normally a problem, guests can request extra pillows if they feel they need to be thicker .
We did try to offer you an alternative home , which you declined , or exceptionally a full refund on arrival because of your situation . The next morning on a follow up visit you indicated that you had decided to stay for the full 10 nights booked.
There was nothing wrong with the home and you did not mention any issues during your stay.
We are proud of our customer service here, with a very small number of complaints and a large number of families who return to us every year .
Thank you for your comments

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Additional Information about Siblu Villages - Domaine de Dugny

Address: Route de Chambon, 41150 Onzain, France
Region: France > Centre-Val de Loire > Loir-et-Cher > Onzain
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Onzain
Price Range: £48 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Siblu Villages - Domaine de Dugny 4*
Number of rooms: 320
Official Description (provided by the hotel):
Domaine de Dugny is very spacious, with lots to discover. There's a small boating lake, great pool complex,bar & restaurant all in the heart of the Loire Valley, one of France's finest regions for visiting Chateaux ... more   less 
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Also Known As:
Le Domaine De Dugny Hotel Onzain

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