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“A very enjoyable stay”
Review of The Pheasant Hotel

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The Pheasant Hotel
Ranked #1 of 1 Hotels in Kelling
Certificate of Excellence
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A very enjoyable stay”
Reviewed 8 December 2013 via mobile

We had a two night stay and thoroughly enjoyed our time here.
The room was well appointed, a good size, and very comfortable. The food was very good and well presented. Dinner was accompanied by a piano player which we felt was great. For us the standout feature was, in fact the staff. From the welcome on arrival to our departure the staff were unfailingly friendly, courteous and helpful. I did read a ( rather illiterate) review which rated the hotel as "terrible" which stated the staff were "young people who didn't know what they were doing" . We found the young people helpful, charming and competent.
The hotel decor is good quality if a little bland if you are a stickler for "character". A very nice touch is the use of fresh flowers in all of the public spaces. Food is available in the bar all day and they do do great sandwiches for lunch.
The location of the hotel was, for us, great. Very close to Holt (lovely especially with Christmas lights) and Sheringham (not so lovely with or without). There are walking and running opportunities. It's about 1km to the beach, reached by traversing Muckleborough Hill across the road. Behind the hotel are many acres of heathland easily accessible and offering many paths.
I think the hotel falls between "very good" and "excellent". The overwhelmingly positive reviews are deserved. We look forward to another visit in the future.

Stayed December 2013, travelled as a couple
Helpful?
4 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 9 January 2014
Thank you very much for your honest review and I am delighted to read you found our young team to be helpful and charming.

We have worked very hard in securing a 4* status and will continue to make improvements to enhance our guests experience.

We very much look forward to welcoming you back in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • Any
English first
Sheringham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 December 2013

Just had the most lovely meal at lunchtime at the Pheasant Resturan Hotelt at Kelling. I have to say that the sevice was second to none, everyone was polite and friendly right from the word go and the food was absolutly delicious could not fault anything at all.
The restuarant was just the right temperature with a young man playing the piano that was a nice touch.
We would not hesitate to go there again and it was very reasonably priced and very clean.
10 out of 10 for this little gem on the North Norfolk coast.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Edwina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, Front Office Manager at The Pheasant Hotel, responded to this review, 9 January 2014
Thank you for your great review and giving us an amazing '10 out of 10' score.
We work very hard to ensure all of our guests go away happy and I am delighted this was no exception.

We all look forward to welcoming you back in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 December 2013

We stayed here for one night in the pheasant suite which was very comfortable and relaxing. We were greeted with a cookie and fruit and the cleanliness was excellent! The evening meal was delicious and reasonably priced. Will be recommending this hotel! Thank you for a lovely stay.

Room Tip: Go for a deluxe room - well worth it!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank baby-xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 7 December 2013
Thank you for your review. I am pleased to hear you found the Hotel to be relaxing and overall you had a nice break. I have spoken with the Housekeeping team with regards to your room being cleaned late in the afternoon. We will also endeavour to have rooms ready for arrivals by 2pm and guests staying on by 4pm. On the day in question the Hotel was fully booked and therefore unfortunately your room was one of the last rooms cleaned.

Thank you very much for your feedback and we look forward to welcoming you back in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 December 2013 via mobile

We had four nights at the pheasant, what a super stay the room was very comfortable with everything you need even fresh milk every day!
Food was excellent with good choice and well presented and the staff very helpful. This hotel has come a long way from when we first stayed there. Well done we shall be back!

Stayed November 2013, travelled as a couple
Helpful?
2 Thank howsyoulikeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 7 December 2013
Thank you for your review and I an delighted that you enjoyed your time with us. I will be sure to pass this feedback onto the team who will delighted to hear we were able to create the 'Wow' factor.

We very much look forward to welcoming you back in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cambridgeshire
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 December 2013

Stayed at the Pheasant Hotel for three nights in November,breakfast was ok. Ate in the restaurant on two nights food was good, rooms were well appointed and comfortable,house keeping could have been better,bath and shower were not cleaned while we were there, came at 3.30 one afternoon just as we had returned from a day out.Staff were very friendly, overall a good break.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CambridgeshireSimmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 9 January 2014
Thank you for your review. I am pleased to read you enjoyed your time with us and found the food and service to be of a good standard. I have passed on your comments to our housekeeping department who I have asked to action accordingly with regards to the delay in cleaning your room.

We very much look forward to welcoming you back in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainsborough, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 November 2013

We have just spent a lovely week at the pheasant hotel and we are looking forward to a return visit.
Our room was warm ,comfortable,clean and newly refurbished.
We slept well.
Dinner each night was excellent, with specials to give a little variation to the listed menus.
Breakfast was very nice (more beans served when requested) staff attentive and helpful, one in particular was a ray of sunshine and enhanced the quality of our stay.

On the Xmas offer no mention was made of an allowance of £25 per person for evening meal.
This was not quite enough for three courses depending on order, however it made no difference as we picked what we wanted and paid the difference.
Thank you very much and well done everybody.

Room Tip: Ask for one dog friendly room
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 1 December 2013
Thank you for your review. I am really pleased you enjoyed your time with us and are already thinking about a return visit.

It is great to read such positive comments and I will be sure to pass these onto the rest of the team.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 November 2013

Having visited Thursford for the past 6yrs for the christmas show,we by chance found the Pheasant Hotel on the internet for our overnight stay.We have really enjoyed it so much I my husband and our 4 friends cant wait to return.It is as good as it looks,beautiful bedrooms so comfey and everything is tip top.Bathroom likewise.The food was excellent,we all had different and we all enjoyed it so much.The mananger and staff were very accommodating and nothing was too much trouble.We do hope you go from strength to strength after a massive refurb 6ft beds lovely bedding and curtains.Thank you again Manager Mark for making us so welcome.We are recommending the pheasant to our friends already.Yours sincerely Joyce Stenton.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank joycestenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 1 December 2013
Dear Joyce

Thank you for your lovely review. It was great talking with you during your time with us and I am really pleased we exceeded your expectations in every way possible.

I will be sure to pass on your kind feedback to the rest of the team and we really look forward to seeing you again in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pheasant Hotel

Property: The Pheasant Hotel
Address: Weybourne Road, Kelling, Holt NR25 7EG, England
Region: United Kingdom > England > East Anglia > Norfolk > Holt > Kelling
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kelling
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Pheasant Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
4* Hotel. Located in Kelling, 5 minutes' drive from the Georgian town of Holt. 10 minutes' walk from the Hotel to the sea shore. Dog Friendly. Free Wifi through-out the Hotel. Seating in the garden and ample parking. Ideal location for golfers, bird watchers, walkers, cyclists, visitors to the many Stately Homes and the Thursford Collection. ... more   less 
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Also Known As:
Pheasant Hotel Holt
The Pheasant Hotel Kelling, Norfolk

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