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“Took the mother in law for lunch. Excellent!” 5 of 5 bubbles
Review of The Pheasant Hotel

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The Pheasant Hotel
Ranked #1 of 1 Hotels in Kelling
Certificate of Excellence
London, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Took the mother in law for lunch. Excellent!”
5 of 5 bubbles Reviewed 28 April 2014

I took my mother in law and her parents here for lunch when they came to stay with me. the food was very good and all our meals were delicious. The food was well presented and the staff were ok. Still a new hotel and a bit of training required re: coming back to check everything ok half way through your meal (this didn't happen) but other than that I couldn't find fault. The hotel has had an incredible make over and is very smart now. I loved the décor and the paintings. The garden is lovely and being local I will return to utilise this in the summer. Don't know what the person below was moaning about the "unkempt toilets" for?!? They were the smartest and cleanest Ive ever seen in a hotel of this nature!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Macker1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 reviews from our community

Traveller rating
    344
    122
    38
    12
    5
See reviews for
105
293
14
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • Any
English first
Norfolk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 April 2014

We live locally and have heard on local radio how good the food is.
However this did not live up to expectation, on arrival there were 3 members of staff, engaged in activities but who seemed anxious not to make eye contact. Eventually greeted by patronising person.
Wine ok, 3 out of 4 meals adequate, 1 steak ordered rare was not - nobody came to ask about food until end of meal.
Was challenged when asking for more water because we had some left in our glasses!
Ambience poor- felt like a poor old fashioned guest house

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank palmyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 23 April 2014
I am sorry to read your review and that you found the hotel to be poor. I would be very keen to discuss your comments in person so if you could find time to call me on 01263 588382 I would be most grateful.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

I cannot rate this hotel highly enough , everything was just perfect and made for a relaxing family break. The lady behind the reception was particularly lovely and immediately made us feel so welcome. It really was like a home from home feeling . Location was perfect , bang in the middle of all the places we wanted to visit. We will definitely be returning , we loved it !!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Joannedharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 23 April 2014
Thank you for leaving such lovely feedback which I have passed onto the team. We are delighted you enjoyed your time with us and look forward to seeing you again soon.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

I had read a negative review of this dog friendly hotel, but it looked so nice, decided to persevere... HOW WRONG THE PREVIOUS CORRESPONDENT WAS! From the minute we arrived, we and our dog were made very welcome. Excellent rooms with an exit nearby to take him out last at night/ early morning; had drinks/lunch in a very comfortable bar with the dog; and wonderful walks on the hill just opposite looking down to the sea. My only suggestion is to put a little map with foot paths in the dog friendly rooms.
Oh, and the LED lights everywhere are very in unappealing - make the lovely rooms look a little cold. But a minor point to an otherwise lovely stay! Thank you.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank HalfandHaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 23 April 2014
Thank you for your great review and I am delighted you found us to be dog friendly. I have passed this onto the team and we look forward to welcoming you and your canine friend back in the near future.

Kind Regards

Mark Bryant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 19 April 2014 via mobile

Used to be a lovely pub (hotel) what has happened ? pretentious manager, felt very judged and made to feel uncomfortable ??!!! Not a good atmosphere, very disappointed, food was dry and tasteless, maybe an off day? Decided not to stay in the rooms due to the unkempt presentation of the restrooms !! Hummm not recommended !

Stayed April 2014, travelled with friends
Helpful?
6 Thank Margot147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunstanton, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

We stayed at The Pheasant several years ago, it was OK, but "faded elegance" comes to mind. Now under new management resulting in a major refurbishment it is simply stunning and must be one of the finest hotels in Norfolk. We called in for lunch having heard good things and were not disappointed. From the reception area through the lounge bar to the restaurant and the gardens this hotel oozes quality. Beautifully decorated and furnished, attentive staff, and our meals were superb. You can dine in the restaurant, the lounge or the garden, first class dining in a relaxing and calming atmosphere, we will be going back for an evening meal soon. We recommend this hotel if you want fine dining and sensible prices, and unlike other Norfolk hotels it is not pretentious! Fabulous.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank geoffrey h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 23 April 2014
Thank you for your lovely review and it is pleasing to see you enjoyed your short time with us.

I will be sure to pass this feedback on and we look forward to seeing you again in the near future.

Kind Regards

Mark Bryant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
romford
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

Goodness knows how many times we have been here even back in the days when decorating meant changing the cobwebs.
The rooms are great , the staff very pleasant, food plenty of choice.
One little niggle this weekend I wish they would have crab on the menu at least once.
Will be back again later in the year.

Room Tip: All rooms to the same specification unless in the dearer rooms in the actual hose itself.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank graham c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbryant82, General Manager at The Pheasant Hotel, responded to this review, 23 April 2014
Thank you for your review, I am delighted to hear you had a good stay and very much looking forward to seeing you again.

Kind Regards

Mark Bryant
General Manager

p.s - Our new Head Chef has devised a specific crab menu which we are running every day whilst fresh crab is available to us. I do hope you have the opportunity to try this?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pheasant Hotel

Property: The Pheasant Hotel
Address: Weybourne Road, Kelling, Holt NR25 7EG, England
Region: United Kingdom > England > East Anglia > Norfolk > Holt > Kelling
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kelling
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Pheasant Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
4* Hotel. Located in Kelling, 5 minutes' drive from the Georgian town of Holt. 10 minutes' walk from the Hotel to the sea shore. Dog Friendly. Free Wifi through-out the Hotel. Seating in the garden and ample parking. Ideal location for golfers, bird watchers, walkers, cyclists, visitors to the many Stately Homes and the Thursford Collection. ... more   less 
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Also Known As:
Pheasant Hotel Holt
The Pheasant Hotel Kelling, Norfolk

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