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“Out of Town Hotel”
Review of Novotel Paris Est

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Novotel Paris Est
Ranked #3 of 6 Hotels in Bagnolet
Leicester, United Kingdom
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Out of Town Hotel”
Reviewed 30 July 2014

Stayed here one night as part of Eurostar package deal. Thought it would be too far out but with close by Metro and bus links it was no problem. The hotel was clean and bright with large reception area and very welcoming and helpful staff. Room had hairdryer, fridge, safe, tea making equipment, desk and free TV. Breakfast was perfect, a large selection of both English type hot food and continental cold. I couldn't fault the food as it was tasty, hot and plentiful. Would I stay here again ? Yes, as overall this is one of the better hotels I've stayed in.

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grumpyfoodeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Dear Grumpyfoodeater,

Thank you so much for taking the time to share your impressions with other travelers about your stay with us.
We are pleased to know that you enjoyed your overall experience at our hotel.

Your feedback means a lot to us as your satisfaction is our priority. Rest assured that it has been shared with all teams, it is a real motivation and it ensure our staff to offer his better quality service towards guest as wonderful as you!

We already look forward to welcome you back at our hotel.

Best regards,
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1,717 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
ontario canada
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 July 2014

I have read the negative reviews on this hotel before I left, however I would not agree with them. First of all, you need to understand that you are in EUROPE! Hotels, even chain hotels will not be the same. The Novotel Est had a huge lobby, with a bar, snacks for sale, video games for kids, and lots of space. The room was big for Europe. It was clean, and had a fridge, mini bar, and coffee maker. It had a separate room for the toilet and shower, so two people can do different things at the same time. The shower was big and the water temp was great. The elevators were quick and the breakfast was good for a Paris breakfast (eggs, bacon, cold meats, cheese, yogurt, fruit, bread, juice, cereal). It was also located about two minutes from a subway stop. Its location is a bit out of the center of the city, however, 25 metro ride and you are at the Louve. I had absolutely no complaints and would stay again

Room Tip: I had room 983. View of random apartment building. It was clean queen bed with a pull out couch...
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank ColdCanuckTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Dear ColdcanuckTraveler,

Thank you for those wonderful lines! We genuinely love to take good care of all our guests and we are pleased to know that you enjoyed your stay with us.

Be sure that your comment will be shared with the whole staff of the Novotel Paris Est.

We thank you for pointing out the positive aspects of our different services and for choosing our hotel for your stay in Paris.

We look forward to welcome you again for your next stays.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
athens
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014

I stayed in this hotel for six nights in July 2014 with my family(12 and 15 years old kids)although the reviews I read were average if not negative as I stayed in novotel hotel five other occasions and I have good memories from them.This hotel was the BEST Novotel I ever stayed with nice rooms, excellent breakfast allthough the same every day we stayed there (with breakfast room especially for family )The metro is around the corner there is a shopping centre very close and from CDG there is a bus stop direct(351) and a beautiful park is very close as well.Also free internet was great with supesonic speed and the fitness room was nice.The reception was very helpful for every problem and after the checkout or before checkin there is certain space for waiting before leaving without the noise of the lobby.Very very nice hotel indeed....

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank johnjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Dear Jonhjk,

Thank you very much for your message.

What a pleasure to learn you did enjoy your stay in our hotel. You make us feel proud and tis comment becomes a real motivation for our team to offer every day a high quality level.

It will be our pleasure to welcome you back next time with your family,

With our best regards,
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Tarbes, France
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 July 2014

The hotel is located in Paris Est, (The east of Paris), the neighbourhood is horrible and it is very difficult to get there by foot. However there are lots of transportation facilities (the metro and the bus station are nearby). The lobby is beautiful and you can have breakfast there. The rooms are quite nice but you cannot open the windows, so it is very very hot inside. You can prepare your own tea in the room. That's a very nice detail.

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank oscarlechat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Google Translation
Cher Oscarlechat,

Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour passé au Novotel Paris Est.

La satisfaction de notre clientèle étant notre plus grande priorité, nous sommes plus qu’heureux de constater que votre séjour a été des plus agréables. Nous sommes ravis de lire que les chambres, le design du hall d’entrée ainsi que la proximité des transports en commun ont été à la hauteur de vos attentes.
Concernant votre remarque au sujet des fenêtres, nous sommes navrés qu’il ne vous ait été possible de les ouvrir. Notre établissement étant un édifice de grande hauteur, et pour des raisons de sécurité, nous sommes dans l’obligation de respecter les normes de sécurité. Nous vous présentons nos sincères excuses pour la gêne occasionnée.

Nous espérons avoir la chance de vous accueillir à nouveau lors d’un de vos prochains séjours à Paris.

Bien Cordialement,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 July 2014

The location of this hotel was so so. I did not feel very safe being anywhere outside of the hotel, once i was in the lobby I felt very at home and safe. Very busy hotel, lots of people going in and out which I love. I booked this trip through europamundo. Breakfast was very bad, eggs were not cooked and food was cold. Room was small as was the bathroom. The room has no microwave. Carpets were VERY VERY dirty and room was humid. The hotel does not offer any activities, no pool or anything. Hotel does have a small gym and suana it is very nice.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Josie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Dear Josie M,

Thank you for having taken the time to share your experience during your recent stay at the Novotel Paris Est.

Your patronage to our hotel is extremely important and we were so sorry to read that the size of your room and bathroom did not meet your expectation. Our bedrooms respect the standard sizes of hotels in Paris, we are sorry for any inconvenience this may have caused during your stay.

Otherwise, we present you our sincerest apologizes for the state of the carpet which does not represent the Novotel’s quality we want to offer to our guest. Be assured that the necessary have been done with the Housekeeper Service to ensure a better quality of control in the rooms.

We sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience in the Novotel Paris Est.

Sincerely,
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Bengaluru, India
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

This hotel, though a bit outside Paris, is well connected as the Metro station is hardly 2-3 minutes from the hotel. There is a big shopping complex also near the Metro station. The hotel itself is good with a big lobby and almost all facilities being there. The room was also quite big and clean.
However, there were a few surprising incidents from the reception staff. They charged my personal credit card 2 days' before I arrived though the card details were given as a guarantee and they should have charged me on arrival. They had a big display for messages at the reception but this was never updated. I got two parcels from TNT and another courier company. I tracked the parcels through web and came to know that they were delivered to the hotel in the morning. When I returned to the hotel that evening they claimed to have not got anything for me and there were no messages also for me. When I insisted, they after great reluctance found one. Again when I gave the name of the person who had received the other package, the reception staff told me that she will be there in the morning, so pls. collect it next morning. Again after insisting, they some how found it. The next issue was at check-out. To my surprise they had charged me for 2 breakfasts for all the days when I stayed alone and never took breakfast at the hotel. Only after one senior reception staff came that the matter was resolved. All these issues are not expected from Novotel. Kindly take corrective action so that others do not suffer similarly.

  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ARUP_RAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Director de Relaciones con Clientes at Novotel Paris Est, responded to this review, 5 August 2014
Dear ARUP_RAY,

Thank you for taking the time to tell us about your experience at the Novotel Paris Est.

I am truly sorry that our Reception services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay.

Please be assured that the reception department has been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is essential to offer to our guests good conditions during their stay. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism.

Your patronage to our hotel is extremely important. We thank you for your feedback and we present you our sincerest apologizes for the double debit of your credit card. Trust us, this is not representative of the services we provide to our clients.

We sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
3 reviews
Reviewed 9 July 2014

this hotel was booked with a deal thru Eurostar(my husband made the booking-silly!!)
had i read trip advisors reviews first WOULD NEVER HAVE STAYED THERE!!
Mattress made of foam(very cheap & uncomfortable)
This is meant to be a 4Star Hotel(even the staff agree it should not have this many stars!)
Dangerous part of Paris -tourists have been mugged just down the road.
Staff in restaurant very unfriendly(cant or don't want to speak English(tried my -"talk to translate" app on mobile -so i was making an effort!!
too far away from centre of Paris-lot of changing lines on metro(lots of stairs-could harly walk in the end!
love the locals though and resaurants:-))

Room Tip: no go there again!!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Fenella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotelparisest, Responsable relations clients at Novotel Paris Est, responded to this review, 31 July 2014
Dear Fenella W,

Thank you very much for your comment on the Novotel Paris Est.
We are delighted to read that you enjoyed the design of our restaurant!

Otherwise, we are truly sorry to read that your stay did not meet your expectation and about the inconvenience this may have caused during your visit. Be glad to learn that the renovation of our beds is in progress.

Concerning our staff attitude, be sure that your comment has been shared to the concerned services. We feel really sorry that the service provided by our staff member wasn’t helpful. Be sure that The Restaurant Manager has personally taken care of this matter.

Please, be assured that our guest’s wellbeing and satisfaction are our highest value.

We hope you will give us the opportunity to prove you our high level of service upon a future stay.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Paris Est

Property: Novotel Paris Est
Address: 1 avenue de la Republique, 93177 Bagnolet, France
Phone Number:
Region: France > Ile-de-France > Seine-Saint-Denis > Bagnolet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Bagnolet
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Paris Est 4*
Number of rooms: 609
Official Description (provided by the hotel):
The Novotel Paris Est is a 3 star hotel with 609 rooms within easy reach of Roissy and Orly airports and the A3 and A1 motorways, and just 15 minutes by metro from the Opera. Ideal for holding meetings, conferences and seminars, the hotel offers 2,500 sqm of adaptable meeting rooms. The hotel also features numerous facilities for your comfort and relaxation including a gym, Cosy bar, Novotel Cafe restaurant, Instant Nomade store, games corner, newsstand and more all in modern, friendly surroundings. ... more   less 
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Also Known As:
Novotel Paris Est Hotel Bagnolet
Novotel Hotel Paris Est
Novotel Hotel Bagnolet
Novotel Bagnolet
Bagnolet Novotel

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