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“terrible customer service”

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Adagio Paris La Defense Le Parc
Ranked #12 of 16 Hotels in Courbevoie
A TripAdvisor Member
“terrible customer service”
Reviewed 23 June 2005

Upon arriving at this hotel on our first day, we were told that they had taken a group booking, and had moved us to another hotel. We were staying in Paris on business, and this particular hotel was close to where are meetings were being held. The clerk told us that they would pay for a taxi to the new hotel, and that it was only 20-30 mins away. We said ok,because we were tired and hungry. We got the taxi and 2 and 1/2 hours later arrived in EURO DISNEY!! We were outraged, we were now hours away from where are meetings were held. We also could not believe that the clerk in the first hotel had blatantly lied to us. In Disney we asked them to relocate us, we had to cancel our next morning meeting. The relocated us to the east side of paris in another pierre vacance hotel. But we had to stay in disneyland that first night!
Upon arriving in P&V on the east side, (at 10.00am) we were told that we could not check in until 2pm, even though we had been in 2 other hotels of theirs the previous night. After a few minutes they apologised to us and offered us a free breakfast for our trouble. Other than that the actual hotel was fine. But we had to travel on subway,tram and walk to get to our meeting, it took an hour!
We were extremely disappointed and annoyed with this hotel company. I would not recommend it to anyone.

  • Stayed June 2005, travelled on business
    • Value
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    • Cleanliness
    • Service
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Additional Information about Adagio Paris La Defense Le Parc

Property: Adagio Paris La Defense Le Parc
Address: 1 rue des Lilas D Espagne, 92400 Courbevoie, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Luxury Hotel in Courbevoie
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Adagio Paris La Defense Le Parc 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Adagio Paris La Defense Le Parc Hotel Courbevoie

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