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“Decent facilities but no service....”

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Residhome Courbevoie la Defense
Ranked #7 of 16 Hotels in Courbevoie
London, United Kingdom
Level 5 Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Decent facilities but no service....”
Reviewed 15 May 2012

Stayed for 4 days in May 2012 on business - purely b'cos my office was walking Distance in La Defense... Room was on 10th floor but too crowded.. thy can do away with some furniture i guess... the A/c was not working and called the reception fellow 2 times but he did not come up... finally slept by opening the window...

TV was very small... the cleaning policy is a bit funny... every day bed is made but utensils in the kitchen washing area are not tocuhed ...nor are the tea / coffee refurbished...

over all it was an OK hotel..will not stay again...

Room Tip: Take rooms on Top floor as they are windy...
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  • Stayed May 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeet_junior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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Ploiesti, Romania
Level 4 Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 May 2012

We booked this as a triple, 3 adults. We were given a “studio” – don’t be fooled to think it is an apartment; it’s the French for a room with a small kitchen, I was told. Only that there was NO kitchen, i.e. no separate room! In fact the “kitchen” was incorporated in the small lobby leading to the room. Truth is it had pretty much everything: coffee machine, proper fridge, electric cooker, electric water kettle, all sorts of pots and crockery.
There was a large double bed and a camp bed which folded up. When the camp bed was down, there was literally hardly any room at all left to walk around in. We tried to move some furniture onto the balcony just to to give us some decent space. We couldn’t! We resorted to moving the suitcases onto the balcony as there was no space to store them. The photos are very deceptive - they look as if there is plenty of space, but there is not for a triple, not even for 2 tall people, I should say.
The location needs to be understood - there are no bars nearby other than a small bistro and a few restaurants in the La Defense area, which is the business district of Paris. It is therefore very convenient if you have business with the corporations in the La Defense area. Transport to Paris is easy with Metro (line 1) and fast with RER, although there are a good 10-minutes walk from the hotel to the metro/ RER station located in the CNIT building. Getting to this hotel is also not easy when arriving for the first time, signalling is good, but better to arrive during the day.
Breakfast was not poor, but limited in variety and pretty much the same everyday, which was terrible. Wireless doesn’t work properly; it took the stuff some time to provide me with a connecting cable. Bathroom was of decent size and clean. Staff were polite and fluent in English.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CostinN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twyford, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2012

Upon arrival the hotel impressions are good, spacious reception, contemporary furnishings, but on entering my room things started to take a turn for the worse.

Cleanliness of the room was below par, everything felt dirty, the bathroom floor had hair on it, and towels though clean had marks.

Skirting boards around the bathroom and room itself were covered in dust, and the towel rail was equally as bad.

Amenities in the room are better than you would expect however, with a mini-kitchen and a sofa. There is wireless available however on the day it was not working which is a shame.

Lastly you do get a complementary breakfast but be prepared to queue, find they have run out of everything, and then end up standing up eating it as the restaurant is too small with not enough seating considering the size of the hotel.

Probably the worst hotel I have stayed in for many years, avoid if you can.

  • Stayed April 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank kevtherev565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temepreance
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 23 April 2012

My wife and I just returned from a 1 week trip to Paris. We took a chance on this hotel and scored big! It is modern, clean, great service by very friendly & helpful staff and very accessible to all of Paris from Le Defense Metro Station at the beginning of line 1. The transportation hub which is a 5 minute walk from the hotel provides services for all transport modes. The daily breakfast which came with our room was fantastic: Different coffees, Juices, fresh and preserved fruits, breads of all type, cheeses, cold cuts and more. If we go again to paris, this will be out choicest location for staying. The only issue we had was the week wifi signal in our room, also 3G was not as good. We did not try the signal in the lobby. To be frank who care about wifi when enjoying Paris!

  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank MedA48000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montenegro
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 April 2012

I stayed in this hotel in May 2011 for 5 nights. Rooms are very clean and good equipped with comfortable bed, plasma TV and a little kitchen. They have even ironing board, which is unusual for hotel with 4 stars, so I was pleasantly surprised. My room had also a little balcony with very nice view from the 5th floor. Bathroom was very modern and clean, with cosmetics and hair dryer. My room was cleaned every morning, as well as towels and etc. Breakfast was excellent, large selection of pastries, sweets, drinks... Staff was very helpful and they speak English and Italian very well. The only thing I didn't like was location, that's why I probably wouldn't stay there never again. It is a bit outside the city, in the modern quarter called La Defense, which is very quite and I would say a bit dangerous at night.

  • Stayed May 2011, travelled solo
    • Value
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Helpful?
1 Thank MademoiselleAmour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 4 Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 April 2012

I booked this hotel online for a family trip and sadly it was out side Paris. The Hotel's web portal gives misleading information that this is in Paris which is not. This is 45 min train raid from Central station where TGV's stop.

This is located in the IT Hub of Paris, Le Defence. So if u want to enjoy the night life of Paris then this is a No NO. I was told that the Suits are big enough for 2 people and a small kid. Hell No, they are small and cramped.

Good side, the locality is Quite and Many small restaurants are in locality. Metro is at a walk able distance. However, difficult to find the Hotel if you are visiting first time.

Staff were very friendly and helpful, There is complementary breakfast and is Good. The rooms are tidy and kept clean. Suite has a small Kitchen with some utensils, Ofcourse no space for luggage

  • Stayed March 2012, travelled with family
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Helpful?
1 Thank Deepak_AN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level 4 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 March 2012

I have spent like 2 months in this Residhome with a very good experience. The stuff is very nice and helpfull, the rooms (I have tried studios) are quite, tidy, spacious and well equiped.

Small shop available front of the hotel entrance and a nice café provides traditional French breakfast (Croissant, Caffee or Thé Vert Mint).

La Défense and Grande Arche are in 5 mins walk with nice view to the Arc de Triomphe and the Ave. Charles de Gaulle and you can reach the bank of the Saine in 5 additional mins as well.
With RER and Metro, the city center and the main spots of Paris could be reached in 20 mins.

Room Tip: Upper levels on the road side has a good view to La Défense.
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  • Stayed June 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank vlaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residhome Courbevoie la Defense

Property: Residhome Courbevoie la Defense
Address: 49 avenue de l'Arche, 92400 Courbevoie, La Defense, France (Formerly Residhome Parc du Millenaire)
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Courbevoie
Price Range (Based on Average Rates): £
Hotel Class:4 star — Residhome Courbevoie la Defense 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Residhome Parc Du Millenaire Hotel Courbevoie

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