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“Good hotel with terrible restaurant service” 3 of 5 bubbles
Review of Novotel Chateau de Versailles

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Novotel Chateau de Versailles
Ranked #1 of 3 Hotels in Le Chesnay
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good hotel with terrible restaurant service”
3 of 5 bubbles Reviewed 30 July 2013 via mobile

We've stayed in lots of novotels, in fact we thoroughly recommend them to families travelling in Europe. Hotel wise Versailles was standard Novotel fare, clean, friendly, relaxed, pretty good quality and great value for money. What went wrong was the restaurant service and this is something we have seen before on occasion in French novotels.

The restaurant staff seem to get bored/tired/lose interest after 9pm. We arrived with two sleepy children for our 9pm booking, ordered quickly and at 10.00 our starters arrived, our drinks order was forgotten, our mains turned up at 10.45, our second drinks order was forgotten, then our desert order was forgotten and finally we had to leave without paying because there was nobody left to pay (we owned up in the morning).

I wouldn't let this experience put you off the hotel though - it is good, well priced and extremely convenient for the Chateau - just dine early.

Stayed July 2013, travelled with family
Helpful?
1 Thank YorkshireEAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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749 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
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Michigan
Level Contributor
67 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 29 July 2013

The only real positives I can offer are that the room appeared to be clean and the staff members we interacted with were quite nice and helpful.

However, the hotel is tired, dated, and not terribly convenient to anything in Versailles. Compared to other Novotel's that I have stayed at, the property is quite old and in need of a bit of refurbishment. Although it was clean, it just wasn't very modern and comfortable.

At least by my standards, nothing was in walking distance. We needed to use the car to get to restaurants and to the Chateau.

I am appreciative of Novotel having the family rooms for families traveling with children. It is amazing how difficult it is to find a single room for four people in European hotels. Novotel has a pull out bed system, sort of what we would call a trundle bed, that is adequate for the kids to each have their own bed.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank texastech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver Island, Canada
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 July 2013

We found the hotel really easy to find and parking was available when we got there. Yes you have to walk up some stairs but you can drop off in front if you want. Reception staff always really friendly. Our 21 month old little girl got a toy on check in which she loved!
Room was a good size and had all the facilities we needed including a bath for our little one. We had room service which was a great burger but slightly underwhelming spaghetti bolognaise. Location great to walk into Versailles and to get the train to Paris. We were there for the Tour de France so all good! Would recommend and stay again if we came to Paris.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raquelle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 30 June 2013

This is a typical Novotel, with the rooms similar to other Novotels. The staff are friendly and there is underground car parking available, although you have to lay extra for that. You can park on the street but it is usually difficult to find a space. The bar serves some food, which is where I ate the two nights I stayed there. The food is tasty enough although typically bar food. The bar also serves Leffe on tap. Breakfast is OK. However, the coffee from the machine could have been better. I am not sure if it is the powdered milk that they add but the Capuccino was just OK. One of the other positive things about this hotel is that the WiFi is excellent - important when you are traveling on business. Many upmarket hotels elsewhere in Paris could learn from this hotel.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONOMOJ, General Manager at Novotel Chateau de Versailles, responded to this review, 8 July 2013
Dear Guest,

Thank you for having chosen our hotel for your business trip in Paris. The hotel is located less than 20km away from Paris. The coffee at breakfast comes from seeds which are directly ground. I check the cappuccino to evaluate it. Thank you for your feedback.

Waiting for the pleasure of your next visit,

Sincerely,

J.BONOMO
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 June 2013

The hotel is a little dated but well maintained and comfortable. We stayed one night with a toddler and the spacious room was equipped with cot (as requested). The staff were lovely and spoke perfect English. They gave our little boy a small toy to play with on arrival, which was a nice touch.

WIFI was free in rooms. Although they gave you a kettle to use, they could have provided more than two servings of coffee in paper cups. We parked overnight for a fee of €12, which is fine, but note that there is no lift from the underground carpark so if you do have heavy luggage then drop off bags before you park the car.

The Palace of Versailles is a 15-20minute walk away and we found location very handy. Overall the hotel satisfied our needs for a one-night stopover.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Derek_Power1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONOMOJ, General Manager at Novotel Chateau de Versailles, responded to this review, 8 July 2013
Dear Guest,

We are very pleased that you met your expectations during your stay at Novotel Château de Versailles. We hope to welcome you again during your next visit in Paris or Versailles. Novotel Château de Versailles’s team wishes you great summer holidays.

Sincerely,

J.BONOMO
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Chateau de Versailles

Property: Novotel Chateau de Versailles
Address: 4 boulevard Saint Antoine | BP 88 Cedex, 78150 Le Chesnay, Versailles, France
Region: France > Ile-de-France > Yvelines > Versailles > Le Chesnay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Le Chesnay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Chateau de Versailles 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Novotel Château de Versailles is a 3-star hotel located 10 minutes from the city center and the Palace of Versailles and 9.3 miles (15 km) from Paris. It has air-conditioned rooms, a restaurant, bar and 5 conference rooms for meetings and seminars (maximum capacity of 150 people). A private, paying car park is also available. This hotel is ideal for both business trips and visits to Versailles or Paris with your partner or family. ... more   less 
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Also Known As:
Novotel Chateau De Versailles Hotel Le Chesnay
Novotel Le Chesnay
Novotel Hotel Le Chesnay
Le Chesnay Novotel
Novotel Chateau De Versailles Le Chesnay

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