We stayed at this hotel as part of a school trip. The hotel is quite far from Paris but we figured at least the hotel would be OK. On the first night, one of the rooms had a live bug in the bed. The night person at the desk simply shrugged it off. One of our students had his glasses fall behind a false wall that was not enclosed. Again, the night person simply said we lost our glasses and there was nothing he could or would do. The next night one of our rooms was not not done by housekeeping and when the girls went down to ask for more towels and more toilet paper, the night guy dismissed the girls and said they could make do until the morning. When one of our adults went down to inform him he WOULD take care of this issue immediately, he stormed off, barged into the girls room and accused them of stealing towels. If this was a teacher doing this, they would have lost their job. The hotel also placed one of girls rooms on a floor away from our group, at the end of a poorly lit hallway. They said they could not move the girls.
The breakfast for our group was sparse to say the least. Croissant and baguette. No fruit or yogurt. The lady taking care of this area was very rude even though our students were polite. We assumed maybe she was having a bad day but the rudeness and disrespect continued for the 3 nights we were there. She should not be dealing with the public. No one deserves to be treated like that. An apology would have been nice. She even suggested we go elsewhere for our breakfast.
The rooms were dank and the bathrooms were filthy. Our room had burn holes in the curtains and it looked like the room almost burned down at some point.
Speaking of smoking, again the night person felt that smoking between the doors meant he was smoking outside. All his smoke was returning into the lobby.
At least the day staff was helpful. They managed to get the glasses out of the false wall. We will never stay in a Kyriad hotel ever again and suggest no one else does either.
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- Also Known As:
- Kyriad Massy - Opera Hotel Massy