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“Incredibly rude staff, average room.”

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Mercure Paris La Defense Grande Arche Hotel
Ranked #5 of 9 Hotels in Nanterre
Reykjavik, Iceland
Level 5 Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Incredibly rude staff, average room.”
Reviewed 26 March 2014

As soon as we got there, the staff was incredibly rude and unorganized. We were with a decent sized tour group, and it took them about an hour to get us settled into our rooms, they had no place for us to sit with our group and didnt allow us into any of the empty breakfast areas or anything to figure our situation out, so we were forced to stand in a crammed lobby. The rooms were small and decent, but fairly loud outside with a market right outside. And the hotel was divided into different buildings so some of us had to walk outside with our luggage across a street to get to our room, and back again in the mornings for breakfast. In the mornings there was two large rooms for breakfast, and without telling us we were suppose to all apparently stay in the lower quality room, with way less food, all of it mostly cereal while the other room had sausage, pancakes etc, and when we accidentally went to the wrong breakfast room, we all got yelled at by hotel staff. It was an awful experience and I wouldn't waste my money there again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianKenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 28 March 2014
Dear Guest
We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Paris la Défense Grande Arche.
If you need information about the service you had, please contact the agency which was in charge of the organisation.
Looking forward to welcoming you again at the Hotel Mercure Paris la Défense Grande Arche.

Regards
Christelle de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Frankfurt, Germany
1 review
Reviewed 22 March 2014

I stayed in one of the appartments. For a familiy of 4, this would be a good place to stay. What I did not like though, was the fact that despite on my own, the sofabed in the living room was not transferred back to a sofa, but stayed a double bed. The tv in my bedroom only had 4 channels that were not french. In the "livingroom" there were also German channels. The room was clean, but did have mold on the bathroom ceiling, covered with paint. The little kitchen is ideal if staying for a longer time, however cutlery would have been nice, so you can actually eat what you have prepared. don't go looking in the stairways if you are on the second floor or above. What you will find in the corners is not so nice. It seems that this is a bin for the housekeeping staff. The public transportation from the hotel to the city is great. The RER brings you in 20 Minutes right to the Arc de Triophe. All in all, the hotel was ok and reasonably priced for what you get.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chis1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 24 March 2014
Google Translation
Chers clients

Nous vous remercions d'avoir pris le temps de laisser quelques commentaires suite à votre séjour à l'Hôtel Mercure Paris la Défense Grande Arche.
Nous constatons que ce dernier ne vous a pas entièrement donné satisfaction, veuillez nous en excuser.
Nous avons bien pris note de vos remarques et nous sommes en train de travailler pour améliorer la réception des chaines télévision.

Au plaisir de vous accueillir à nouveau à l’Hôtel Résidence Mercure Défense Parc.

Cordialement
C de Giafferi
Directrice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

I was in Paris approximately 2 weeks ago. Originally, I made a reservation in the Mercure La Défense Arche through their web site, gave my credit card.
Next step is I cancelled and system gave me a cancellation code. Then,my project manager had made a reservation through AMEX for me.
I stayed in the Mercure within those days and paid my room charge and return to Turkey. Then I realized, when I paid my stay hotel charge the previous reservation amount to my credit card. I sent a email and the hotel does not want to refund her for the cancellation, which is ridiculous. They are having my pay twice. I did stay there the same nights and I paid for it. I sent a second mail and they even relied which is not a polite way.

Stayed February 2014, travelled on business
Helpful?
1 Thank cburcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 11 March 2014
Dear Guest,

I just read your comment regarding your stay in Mercure Paris la Défense Grande Arche.
I am going to contact you directly, in order to discuss about your isue.

Best regards

C de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Nanterre hotels

Valence, France
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2014 via mobile

Few steps to metro stations connecting to major lines to Paris city center, small resto within walking distance, a small supermarket just few steps away in case you need some simple grocery, very comfortable room for us, with 2 young kids, our appartment suit is even furnished with small kitchenette with microwave. Kids enjoyed their stay and the Robinhood spectacle show with just 10 mins away with metro connecting. Strongly recommended.

Stayed January 2014
Helpful?
Thank Likian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 9 January 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Christelle de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 5 Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 December 2013 via mobile

Excellent hotel, near to Metro stops. Comfortable rooms, continental breakfast included, friendly and knowledgeable staff. Visit to Champs Élysées and other tourist destinations made easy on the Metro. Would definitely stay here on future trips.

Stayed December 2013, travelled on business
Helpful?
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 30 December 2013
Dear Customer
A big thank you for your comment. My team and I are delighted to read that you enjoy our hotel.
We hope to welcome you again at Hotel Mercure Paris La Défense Grande Arche.

Sincerely,

C Giafferi
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 December 2013

I was in this hotel for 8 long days in the cool month of November.
Well the good parts are
1.Its away from the town so less noisy.
2.Stone throw away from nanterre RER station.
3.You can hear trains if you sleep in low floor so go for higher floors.
4.Smoking rooms available.
5.Good breakfast and food as well.
6.A bit pricey for all the facilities but a good deal.
Cons
1.You are far from city.

Room Tip: Choose rooms on higher floors.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANAND_025361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 30 December 2013
Dear Customer

We thank you for having chosen our hotel for your stay and for taking the time to write a positive review on Tripadvisor site.
My team and I are delighted that you enjoyed this one.

Hope to see you again at the Hotel & Residence Mercure Paris la Défense Grande Arche.

Sincerely

C de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius, Lithuania
Level 5 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 November 2013

It is a very conveniently located hotel -- just outside a RER station Prefecture Nanterre.
Because of that it is quite noisy -- if you are a light sleeper do not choose this hotel. My room was on the first floor, so I could hear the RER trains very well, but as on the weekends they are not so frequent it was ok.
The room was good -- spacious, clean, comfortable. I loved that I had a kettle in my room so I could make tea before going to sleep.
Some of the staff was very helpful (the evening and night guy) but during the day some of the ladies -- not so helpful. Tried to find and open restaurant on the 1st of November, unfortunately she was not very knowledgeable of what is open in the area and not very interested in helping.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this review, 17 November 2013
Dear Guest,

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Paris la Defense Grande Arche.

We find that it does not fully give you satisfaction, we apologize.

We have taken note of your comments. Quality is our center of interest on a daily base and we are already working on your comments to fix it.

Looking forward to welcoming you again at the Hotel Mercure Paris la Defense Grande Arche.

Regards
C de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris La Defense Grande Arche Hotel

Property: Mercure Paris La Defense Grande Arche Hotel
Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Nanterre
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Paris La Defense Grande Arche Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Mercure Paris La Defense Grande Arche hotel is located in the heart of the La Defense business district (3min by RER A). We are at 50m from Nanterre Prefecture RER A. We are at 10min from Champs Elysees and 15min from Opera and city center. Our hotel complex is perfect for every stay with standard and privilege rooms, studio and appartement for short or long stay. The Mercure Paris La Defense Grande Arche hotel has a bar, a restaurant with terrace and a fitness center. Our 11 modular meeting rooms are the perfect working environment for your meeting in La Defense. Free WIFI. Private paying car park. ... more   less 
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Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

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