We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Paris La Defense Grande Arche Hotel
Ranked #5 of 9 Hotels in Nanterre
Reviewed 28 July 2014 via mobile

Hotel is right above the RER train station, from where it takes only 12 minutes into Paris. The downside is the constant rumbling.
The Privilege rooms are newly renovated, but colleagues complained of mouldy bathrooms. The hotel restaurant is surprisingly okay, the ambiance not too inviting.

Stayed: July 2014
Thank Beate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 1 August 2014

Dear Customer
A big thank you for your comment. My team and I are delighted to read that you enjoy our hotel. We hope to welcome you again at Mercure Paris La Défense Grande Arche.
Sincerely,

C de Giafferi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (596)
Traveller rating
Traveller type
Time of year
Language
  • More languages

79 - 85 of 596 reviews

Reviewed 17 July 2014

Coming from India , I found that the room size was smaller but neat and comfortable. The wash room could have been larger in size and is quite a drawback.

Location of the hotel is very good as it is near the Nanterre Prefecture RER station. However, you should be mindful of the fact that some of the trains do not stop at Nanterre Prefecture.

The location also has its disadvantage: As the hotel is situated above the RER station, you can literally feel the train going beneath your bed (despite my staying in the 5th floor of the hotel)

The Grand Arche is at walking distance (15 mins) and you can be at the La Defense mall in that many minutes !

I found the food joint 'Subway ' very near to the hotel (since I am a hard core vegetarian).

The breakfast is quite expensive at 18.9 Euros compared to similar hotels around this place.

The staff of the hotel were quite courteous and helpful

Room Tip: Maybe the privilege rooms are better in size
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank kssriraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 21 July 2014

Dear customers

Thank you for taking the time to leave some comments regarding your stay at Mercure Paris La Défense Grande Arche, and are delighted that you enjoyed this one.
Hope to see you again

Best regards

C de Giafferi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Good hotel at reasonable price,
Very near to RER station good conection to city center but travel can take your time.
Good breakfest, nice bar, When we headed to our hotel with our tour group, we were told not to expect a large room like we might be used to, but I was very pleasantly surprised to find a double bed, a lounge chair and a small table with 2 pouffe type chairs with coffee, tea etc .

Room Tip: All are the same
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yigal_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 21 July 2014

Dear Customer

We are delighted to read that your stay at the Mercure Paris tourist Defense Grande Arche went smoothly.
We pass your positive comments all the teams.
Hope to see you again
Best regards

C de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

When we headed to our hotel with our tour group, we were told not to expect a large room like we might be used to, but I was very pleasantly surprised to find a double bed, a lounge chair and a small table with 2 pouffe type chairs with coffee, tea etc.. My coffee machine didn't work and the gentleman who brought my bag to the room replace it with a kettle for me. Our suitcases arrived very promptly to our rooms which was a plus. At first I was a bit put out that we were in the second building - the main building had the restaurant and reception in it - but in the end there wasn't a problem - could have been a problem if it had been raining though. When we arrived there was a street market happening, and to tired travellers a very messy, loud market happening outside your door wasn't very welcoming, but it was all cleaned away at the end of the night. There was a handy supermarket between the two hotels which sold everything you needed. There were also a number of restaurants available, but unfortunately they would not be serving until 7pm. All in all I was very happy with my room and the area it was in.

Room Tip: A room in the main hotel could be a better proposition - especially if the weather is bad
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChristineH4132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christelle de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

I stayed in a privilege room (6th floor) and the 4 stars where almost there. Only the bathroom was as a 3 stars hotel, but the room was very nice. Very close to RER A, so the location was useful for those who needed to travel much. For dinner time the brasseries at the Esplanade Grande Arch (walking distance) were nice, good food and wine. The hotel personal were pleasant and professional.

Room Tip: Choose a privilege room.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CorinaMihaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
General Manager
C de Giafferi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

I wouldn't classify this as a 4 star hotel.. but we got a good rate and decided to go for it.
Located right by the RER it was easy & fast to get in and out of the city..
We stayed there 3 nights.- I wouldn't say the housekeeping was stellar- but we didn't worry about catching anything either.
There was a horrible smell in both elevators- hope they will take care of that.
It seemed to be a fair amount of tour groups staying there at the same time. We had a rate of $89 - this included breakfast, however we were not told that until we checked out. - lol.
They also asked for us to pay an addition 10 euro at checkout- as some sort of tax.. We had confirmation that it had been paid in full.
I thought the staff was friendly for the most part. - There was one lady in the reception who was rude- when I asked her to help me print something.- (there is no business center- just a broken printer. )

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AmericaninNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 3 June 2014

Dear Guest

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche.

Be assured that corrective measures are already implemented to ensure a level of quality that meets your expectations, and regain your confidence in a future stay.

In the meantime, please believe in expressing our best wishes.

Best regards
C de Giafferi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

I'm with a group and we are travelling through France & Spain, staying at Accor hotels and this place is disgusting. The rooms are no way 4 star. They are dirty, badly maintained, stained carpets & walls. Bad bathrooms with mould and peeling paint... Showers are barely high enough to reach your chest and just poor standard of service. The exact location is a bit of a lie, but it's right on a metro station and less than 20euro for a cab, so I will give the place it's dues.

The receptionist understood what I was complaining about when I showed him how filthy the room was and just said sorry.. Not even a change of room.

Book elsewhere is my best advise here, or you will be disappointed. This is more an old Ibis. Not Mercure. Accor.. You should be embarrassed by this.

Rooms 409 & 410. May 29th.

This is my worst trip advisor review. Ever.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank CraigsLists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded 3 June 2014

dear Guest,

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence La Defense Grande Arche.

We find that it does not fully give you satisfaction, we apologize.

We have taken note of your comments. Quality is our center of interest on a daily base and we are already working on your comments to fix it.

Looking forward to welcoming you again at the Hotel Mercure Residence Defense Park.

Regards
Christelle de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Nanterre
1.3 mi away
Mercure Paris La Defense
Mercure Paris La Defense
#6 of 16 in Courbevoie
1,243 reviews
1.4 mi away
Ibis Paris La Defense Centre
1.3 mi away
Melia Paris La Defense
Melia Paris La Defense
#1 of 16 in Courbevoie
1,906 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Pullman Paris La Defense
Pullman Paris La Defense
#1 of 41 in La Defense
1,598 reviews
0.3 mi away
citizenM Paris La Defense
citizenM Paris La Defense
#204 of 1,804 in Paris
213 reviews
0.7 mi away
Hilton Paris La Defense
Hilton Paris La Defense
#5 of 41 in La Defense
1,711 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Paris La Defense Grande Arche Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Paris La Defense Grande Arche Hotel

Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Nanterre
Price Range: £62 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense Grande Arche Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Mercure Paris La Defense Grande Arche hotel is located in the heart of the La Defense business district (3min by RER A). We are at 50m from Nanterre Prefecture RER A. We are at 10min from Champs Elysees and 15min from Opera and city center. Our hotel complex is perfect for every stay with standard and privilege rooms, studio and appartement for short or long stay. The Mercure Paris La Defense Grande Arche hotel has a bar, a restaurant with terrace and a fitness center. Our 11 modular meeting rooms are the perfect working environment for your meeting in La Defense. Free WIFI. Private paying car park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, ACCOR, Travel Republic (UK), TripOnline SA, Agoda, getaroom.com, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Mercure Paris La Defense Grande Arche Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing